Hilo Hawaiian Hotel, Trademark Collection by Wyndham

This hotel offers a classic Hawaiian experience, with its signature feature being the stunning views of Hilo Bay, Coconut Island, and Mauna Kea available from many oceanfront rooms and balconies. It serves as an excellent base for sightseers and explorers eager to visit natural attractions like Volcano National Park and the beautiful Liliʻuokalani Gardens. Couples seeking scenic beauty and a peaceful atmosphere will find it appealing, while business travelers appreciate its convenient location and value. Families can also enjoy the spacious rooms and on-site pool. To enhance your stay, consider requesting an ocean-view room for the most breathtaking vistas, and be prepared for an older property that may show signs of age. Utilizing the underground parking garage is a practical tip to avoid bird droppings on vehicles.

Facilities & Amenities
The hotel provides a range of facilities, though some receive mixed feedback. The pool is generally described as nice and clean, but some guests note it can be unheated and occasionally crowded with local children. Free parking is a significant advantage, with ample spaces available, including an underground parking option that is particularly useful during rain. However, some guests find parking spaces tight or limited during peak times. Wi-Fi is available, and the elevators are noted for being fast and requiring a key card for security, though a few guests experienced minor issues or noise. The fitness center is present but some equipment is reported as non-functional, and the area can have a musty odor. Guests appreciate the water refill station near the lobby, which also provides complimentary water bottles. Ice machines are available, but their location varies by floor, and some have been noted for cleanliness issues. A small store is conveniently located on-site, and a laundry room is available, though some machines may be out of order.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is varied. While many guests report their rooms to be clean and spotless, a notable number mention issues such as hair found in beds or showers, stains on carpets and furniture, dust, and even sightings of roaches or other bugs. The rooms are frequently described as outdated and in need of a facelift, with common complaints including peeling wallpaper, cracked flooring, dim lighting, and loose toilet seats. Mold and a musty odor are also reported in some bathrooms. Noise levels are mixed; some rooms are quiet, while others experience significant street noise, hallway noise, or loud frog/bird noise from nearby trees, especially in Banyan view rooms. Air conditioning units can be loud, and some guests report them not cooling effectively or leaking water. Comfortable beds are praised by many, though some find mattresses too soft, hard, or lumpy. In-room amenities like coffee makers and mini-fridges are present, but some guests desire USB outlets and find the provided thin towels and bath products to be insufficient.

Dining & Food Quality
The hotel's dining options receive mixed reviews. The continental breakfast is a frequent point of contention, often described as bleak, underwhelming, and basic, with limited choices like pastries, oatmeal, and fruit, often served in plastic containers. Guests report long waits for refills and coffee that is sometimes lukewarm or undrinkable. While some guests receive dining coupons for a discount at the on-site restaurant, many find the breakfast there to be a better option, praising its convenience, views, and selection, despite it being expensive without the discount. The main restaurant and bar offer mixed food quality and service; some guests enjoy the meals and attentive staff, while others report slow service, understaffing, and overpriced, mediocre food. The bar can also be quite loud due to live music. Room service is not consistently available, and dining hours are limited, with the restaurant often not open for lunch.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage. It is situated directly on Hilo Bay, offering beautiful views and easy access to the water. Coconut Island and Liliʻuokalani Gardens are immediately adjacent and perfect for leisurely walks. The hotel serves as an excellent base for exploring the island, being less than an hour's drive from Volcano National Park and within a short drive of downtown Hilo, local markets, and various dining options. Its proximity to the airport (5-8 minutes) is also highly convenient for travelers. Free parking is available on-site, including an underground parking option, which is a significant benefit. While the hotel's immediate surroundings are praised for their beauty, some guests note that the broader area can appear less maintained, with abandoned buildings nearby.

Staff & Service
The staff at the hotel generally receives high praise for their friendliness, helpfulness, and attentive service. Many guests highlight the Aloha spirit demonstrated by front desk, bell, and restaurant staff, contributing positively to their stay. The check-in process is often described as quick and efficient, though some guests report issues with reservations or initial unfriendliness. However, housekeeping and room servicing are significant areas of concern. Many reviews indicate a lack of daily housekeeping, with rooms cleaned only every two to three days or upon specific request, often attributed to a "COVID policy" that guests find unacceptable. This leads to guests having to request fresh towels and amenities, and sometimes finding dirty linens or trash left in hallways. Despite these challenges, the staff often tries to accommodate requests, and early check-in is sometimes granted.

Additional Information
Guests should be aware of a resort fee that is charged, which some find to be an unexpected expense or not justified by the amenities covered. A common complaint is the absence of a microwave in rooms, with some guests noting a rental fee for one. Similarly, USB outlets are not widely available in rooms, and in-room safes are typically only accessible at the front desk. The hotel provides complimentary water bottles and a water refill station, which is appreciated for its eco-friendliness. The policy of no daily housekeeping is a recurring point of dissatisfaction. Some guests have reported maintenance issues such as a broken pool ladder or a non-functional bathroom exhaust fan, which can impact comfort and safety.