Holiday World Polynesia Hotel

The hotel offers a unique Polynesian theme with a jungle-like interior, creating a memorable atmosphere that transports guests to a tropical paradise. Its signature feature is the extensive Beach Club, which provides ample entertainment and relaxation opportunities. This hotel is particularly well-suited for families with children due to its wide array of activities and kid-friendly amenities, ensuring a fun-filled holiday for all ages. Couples seeking a relaxing getaway can also find tranquility, especially within the spa facilities. To enhance your stay, be aware that some amenities advertised as part of the "all-inclusive" package may incur additional costs, and considering a taxi for off-site excursions is advisable given the hotel's location.

Facilities & Amenities
The Beach Club is a significant highlight, boasting numerous pools and water slides that provide extensive fun for both children and adults. While access is often included, some guests note that inflatables for the slides come with an additional cost. The Spa offers a relaxing experience with various treatments and an indoor pool, though access to the latter often requires an extra fee and a compulsory shower cap. A fitness center is available, equipped with both free weights and cardio machines. For entertainment, an arcade and mini-golf course are on-site, though some guests report that machines are broken or require payment, and the mini-golf area can be run down. The main pool area is generally well-maintained, but the water can be cold, and some sunbeds are described as uncomfortable. Wi-Fi connectivity can be inconsistent, and elevators may be slow during peak times.

Cleanliness & Room Comfort
Rooms are frequently praised for being spacious and well-suited for families, often featuring a convenient kitchenette and a large balcony that may offer pleasant views. The main beds are generally found to be comfortable, ensuring a restful night's sleep. However, sofa beds are often described as uncomfortable due to thin mattresses, making them less ideal for extended use. Some guests have reported initial issues with dirty floors upon arrival or a general sense of the rooms being dated and in need of renovation, with doors and bathrooms showing signs of wear. Noise levels can be a concern, with reports of loud music or internal motor sounds affecting sleep quality. Basic amenities like a kettle or sufficient hanging space in bathrooms are occasionally noted as lacking.

Dining & Food Quality
The buffet restaurant offers a wide selection of dishes, with breakfast often highlighted as the best meal due to its variety and extended hours. Guests appreciate the availability of freshly cooked items such as omelets and grilled meats. However, overall food quality receives mixed feedback; while many find it good with plenty of choice, some describe it as bland, repetitive, or cold, with limited options for vegetarians and vegans. Drinks, particularly cocktails, are frequently criticized for being overly sweet and pre-mixed. Despite being an all-inclusive resort, many items like slushies, popcorn, and access to a la carte restaurants often incur additional charges, leading to disappointment for some guests who expect these to be included.

Location & Accessibility
The hotel offers spectacular sea views from many of its rooms and common areas. While some guests appreciate its self-contained environment, the hotel is generally considered out of the way and located up a hill, making walking to nearby towns or the beach challenging. A free shuttle service is available to the Beach Club, which is conveniently located nearby but separated by a road. Public transport, including a bus stop directly outside the hotel, provides access to other areas and towns. Parking can be difficult to find and expensive, with limited free options available. The presence of a train line between the hotel and the sea is noted, which, while not noisy, affects direct beach access.

Staff & Service
The staff consistently receives high praise for being friendly, helpful, and attentive, with many guests highlighting their professionalism and willingness to assist with various requests. The animation team is particularly lauded for their energy, talent, and dedication to entertaining both children and adults throughout the day and evening. Most guests experience a smooth check-in process and prompt resolution of any issues that arise during their stay. While the majority of feedback on service is positive, a few guests have reported slow service at reception or a perceived lack of knowledge from some staff members. Housekeeping service is generally described as attentive, though some guests note a "bare minimum" approach or inconvenient timing for room cleaning.

Additional Information
Guests should be aware that despite the all-inclusive package, various amenities and services incur additional costs, such as the room safe, shower caps required for the spa, inflatables for water slides, and certain food or drink items outside of specific hours. The hotel's overall condition is noted as dated by some, suggesting a need for renovation in certain areas. There are recurring mentions of loud music playing late into the night or early morning, which can affect sleep for some guests. One review specifically highlighted a power outage that was handled commendably by the staff, ensuring guests remained attended and comfortable during the unexpected situation.