Home Suite Hotels Rosebank

This hotel offers a truly unique and memorable experience, largely due to its homely atmosphere and the presence of resident dogs, Hazel and Maggie, who greet guests and add a special touch. Guests consistently highlight the exceptional staff and attentive service, making every stay feel personalized. The spacious rooms are praised for their modern design and comfort, contributing to a relaxing environment. The delicious food, especially the breakfast, is a standout feature, often described as superb and high-quality. Its safe location in Rosebank, close to key attractions, makes it an excellent choice for international visitors and business travelers seeking convenience and security. Couples and families also find it a perfect fit, with its welcoming ambiance and pet-friendly approach. To enhance your stay, consider utilizing the convenient WhatsApp communication system for any needs and be sure to indulge in the highly-rated breakfast offerings.

Facilities & Amenities
The hotel provides a range of well-regarded facilities designed for comfort and convenience. Guests frequently enjoy the rooftop pool, noting it as a pleasant spot for relaxation with scenic views, though some suggest it could benefit from maintenance. The Wi-Fi connectivity is consistently reported as strong and reliable throughout the property. Rooms are equipped with Smart TVs offering streaming services like Netflix, adding to in-room entertainment, though occasional functionality issues are noted. For those traveling with pets, the hotel offers thoughtful pet-friendly amenities, including dog beds and bowls. Business needs are met with a dedicated boardroom, suitable for meetings. Additionally, guests appreciate the convenience of an honesty bar and an efficient laundry service. The property also boasts secure parking behind a controlled gate, providing peace of mind for guests with vehicles.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its spotless cleanliness and the exceptional comfort of its accommodations. Rooms are frequently described as spacious, often exceeding expectations, and feature a modern design with quality finishes. The comfortable beds and high-quality linens are a highlight, ensuring a restful sleep, with some guests noting the option to choose their preferred pillows. The well-equipped bathrooms are appreciated for their generous size, often including a rain shower and a large bathtub, complemented by quality toiletries. While many rooms offer a quiet retreat, feedback on noise levels is mixed; some guests report excellent soundproofing from the street and corridors, while others in rooms facing the main road or near the rooftop bar experienced some disturbance. In-room amenities like air conditioning are generally effective, though a few guests noted minor issues with heating or cooling.

Dining & Food Quality
The hotel's dining experience receives widespread acclaim, particularly the excellent breakfast. Guests consistently praise its quality, variety, and freshness, often highlighting the made-to-order eggs and omelets, high-quality coffee, fresh fruit, and pastries. Many describe it as a superb start to the day, with some wishing for more simple options. Beyond breakfast, the delicious dinner and lunch offerings are also highly rated, with guests noting the generous portions and the skill of the chefs. Room service is frequently mentioned as quick and efficient, delivering high-quality meals directly to the guest's door. The cozy restaurant and bar area provide a pleasant atmosphere for meals and drinks, though some guests find the breakfast area can get busy, and the dinner ambiance could be enhanced.

Location & Accessibility
The hotel boasts a highly advantageous central location in Rosebank, making it a popular choice for travelers. Guests appreciate its safe neighborhood and the overall secure property, with 24-hour security providing peace of mind. Its proximity to the Rosebank Mall is a significant draw, offering easy access to a variety of shops, restaurants, and entertainment options, typically within a 10-15 minute walk. The hotel is also conveniently located near the Gautrain station, facilitating easy transit to other parts of the city and the airport. While the area is considered safe for walking during the day, many guests recommend using ride-sharing services like Uber for convenience and added safety, especially after dark. The availability of secure parking on-site further enhances accessibility for those traveling by car.

Staff & Service
The hotel's staff and service are consistently lauded as exceptional, forming a cornerstone of the positive guest experience. Guests frequently describe the team as friendly, helpful, attentive, and highly professional, going above and beyond to ensure a comfortable stay. The quick check-in process and seamless WhatsApp communication system are particularly appreciated, allowing for efficient handling of requests and inquiries. Many reviews highlight the staff's willingness to accommodate special requests, from setting up celebrations to assisting with airport transfers, which are noted for their punctuality and reliability. The personalized service, including thoughtful notes and gifts, makes guests feel genuinely valued. The pet-friendly service also stands out, with staff treating animal companions with the same warmth and care as human guests.

Additional Information
A distinctive feature of this hotel is its highly praised pet-friendly policy, which includes the delightful presence of resident dogs, Hazel and Maggie, who are a highlight for many guests. The hotel's innovative use of WhatsApp communication for guest services is a notable convenience, replacing traditional in-room phones and ensuring prompt responses. Guests frequently commend the hotel for offering excellent value for money, providing a luxurious and comfortable experience at an affordable rate. While generally positive, some guests have noted issues with specific policies, such as non-refundable bookings or difficulties with late check-out requests. The hotel also offers a boardroom for business meetings, catering to corporate travelers. Some rooms have balconies, though guests should be aware that not all are private.