Hooyai Kenting Hotel

The hotel offers exceptional value, with its recent renovation transforming the interior into a modern, comfortable space, creating a memorable stay for guests. Its signature feature is its commitment to providing a high-quality experience at an affordable price, consistently praised for its cleanliness, comfortable rooms, delicious breakfast, and attentive staff. The hotel is an excellent fit for families seeking spacious quadruple rooms and amenities like cribs, business travelers looking for convenience and a quiet environment, and cyclists who can take advantage of the available bike rentals and proximity to scenic routes. To enhance your stay, consider requesting a higher floor for a quieter experience, and if you prefer a firmer pillow, it is advisable to bring your own.

Facilities & Amenities
The hotel features a grand lobby that is both aromatic and spacious, creating a welcoming atmosphere upon arrival, complete with an interactive projection at the entrance. A well-appointed bar is available, offering coffee, sparkling water, snacks, and even noodle set meals, providing convenient options for evening relaxation. For guests requiring laundry services, a paid laundry room is located on the third floor, equipped with washing machines and dryers, and complimentary washing powder. Additionally, water dispensers and ice cube machines are accessible 24 hours a day on the same floor. The hotel also provides bicycles for guests to borrow, and each room includes a refrigerator stocked with complimentary water and soft drinks. While there are two elevators, some guests noted they can be slow during peak times.

Cleanliness & Room Comfort
Rooms are consistently described as exceptionally clean and tidy, with many guests feeling comfortable enough to walk barefoot. While generally well-maintained, some minor issues such as water marks on tables, occasional ants, or dusty air conditioner filters have been noted. Room sizes vary, with some being spacious and bright, while others are more compact. Guests frequently praise the comfortable beds and soft quilts, ensuring a restful night's sleep, though a common point of feedback is that the pillows are often too flat or soft. Bathrooms are clean, featuring strong water pressure and ample hot water, often with convenient dry and wet separation. However, some older bathrooms show signs of wear, such as moldy strips or drainage issues, and some rooms lack a mirror outside the bathroom. While sound insulation between rooms is generally good, corridor noise and sounds from upstairs can be noticeable, and some guests reported air conditioner noise or a persistent musty smell in certain rooms.

Dining & Food Quality
The buffet breakfast is a significant highlight, consistently receiving high praise for its deliciousness, extensive variety, and high quality, often surpassing expectations for a hotel of its category. The selection includes a thoughtful mix of both Chinese and Western dishes, such as Taiwanese porridge, fresh salads, Western toast, crispy pizza, pasta, bagels, waffles, and sweet potato porridge, with the menu thoughtfully changing daily. Coffee, milk, and juice are available, though some guests wished for a broader range of drink options. While dishes are generally well-prepared, a few guests noted that the porridge was not always warm enough or that certain advertised items were occasionally unavailable. In the evenings, the hotel's bar also offers a selection of noodle set meals, snacks, and drinks, providing convenient and tasty dining alternatives.

Location & Accessibility
The hotel boasts a highly convenient location on the main road within Hengchun Town, serving as an excellent base for exploring the surrounding area. It offers easy access to the Hengchun Night Market, which is just a short bicycle ride away, and various other local attractions. While it is a bit further from Kenting Street, requiring a short drive or a longer bike ride, its proximity to Houbihu for fresh seafood and nearby local parks is highly appreciated by guests. Ample parking is available, with a large ground lot situated behind the hotel and additional spaces, though some guests noted limited spots directly in front or challenges with sidewalk access for larger vehicles. The availability of bicycles for loan further enhances accessibility, allowing guests to easily explore the local area.

Staff & Service
The staff consistently receive high praise for their exceptional attentiveness, friendliness, and professionalism. Guests frequently highlight their warm greetings and proactive willingness to assist with various requests, contributing significantly to a positive stay. The check-in process is generally described as quick and efficient, with clear instructions provided upon arrival. However, some guests experienced minor delays in receiving room readiness notifications or encountered specific issues during check-out, particularly concerning the hotel's pet policies. Staff are noted for their proactive service, such as waiting for guests at elevators or promptly addressing concerns like mattress firmness or room amenity requests. Housekeeping is also commended for their dedication to maintaining clean rooms and ensuring guest comfort.

Additional Information
The hotel maintains a pet-friendly policy, though an additional cleaning fee is charged, which some pet owners found to be substantial, especially when pet amenities like pet pads were not consistently provided upon check-in. A room check is conducted upon check-out for stays with pets. Despite being an older building, the hotel has undergone extensive interior renovation, giving it a modern and fresh feel, which contrasts with its more dated exterior. Guests appreciate the availability of self-service toiletries at the lobby counter and the convenience of purchasing discounted local attraction tickets directly from the hotel. It is important for guests to note the hotel's specific check-in time of 4 PM and check-out time of 12 PM.