Hotel 11, MOD A Sonesta Collection

The hotel is a highly favored choice for travelers seeking convenience and comfort near the airport, with its free airport shuttle service and 24-hour pool and hot tub standing out as signature features. Guests consistently highlight the hotel's exceptional cleanliness, comfortable beds, and the friendly, attentive staff. It is particularly well-suited for airport travelers needing a restful stopover before or after flights, business travelers due to its proximity to the airport and meeting facilities, and families who appreciate the spacious rooms and pool access. Couples also find it a quiet and comfortable retreat. To enhance your stay, guests recommend utilizing the efficient shuttle service and being aware that while beds are comfortable, pillow preferences can vary, so requesting alternatives might be beneficial.

Facilities & Amenities
Guests frequently praise the hotel's comprehensive range of facilities and amenities, which significantly enhance their stay. A standout feature is the 24-hour access to the pool and hot tub, allowing guests to relax at any time. The well-equipped fitness center is also available around the clock. Thoughtful touches include filtered water and sparkling water stations conveniently located on each floor and in the lobby, providing refreshing hydration. Rooms are equipped with Nespresso machines, mini-fridges, and microwaves, adding to guest convenience. Many appreciate the availability of free Wi-Fi throughout the property, ensuring connectivity. Some specific rooms even feature luxurious steam showers, offering an elevated experience. The presence of ice machines and vending machines further contributes to a comfortable and hassle-free stay.

Cleanliness & Room Comfort
The hotel consistently receives high marks for its spotless rooms and overall cleanliness, with many guests describing the property as new and well-maintained. The comfortable beds are a recurring positive, often ensuring a restful night's sleep, though some guests found the pillows to be too firm or lumpy. Rooms are generally spacious and well-appointed, often featuring modern bathrooms. Despite its close proximity to the airport, the hotel is largely considered quiet, with effective soundproofing minimizing external noise. However, some reviews mention occasional internal noise issues, such as HVAC or fridge compressor sounds, fire alarms, or noise from adjoining rooms due to thin walls or connecting doors, which can disrupt sleep. Blackout shades are appreciated for light control.

Dining & Food Quality
The hotel features a convenient on-site restaurant and bar/lounge that receive generally positive feedback for their offerings and service. Many guests found the food quality to be very good, with a varied menu that exceeded expectations for an airport hotel. Specific dishes like burgers, fish and chips, and eggs benedict were highlighted as delicious. The bar is noted for its pleasant atmosphere and good service, often offering happy hour specials and a complimentary beverage upon check-in for some guests. While breakfast is available, it is not always complimentary, and some guests noted limited service or a lack of quick buffet options, preferring to order from the menu. Room service is also available and prompt, though some found snack prices high.

Location & Accessibility
The hotel's excellent location near the airport is a primary draw for guests, making it highly convenient for early flights or layovers. A significant advantage is the free airport shuttle service, which operates hourly and is praised for its punctuality and friendly drivers, though some guests wished for more frequent service. The hotel offers ample parking, including long-term parking rates for those leaving their vehicles during trips, which is a highly valued amenity. While its setting in an industrial area means it is not within walking distance of downtown attractions or other amenities, its easy access to the freeway allows for convenient travel to other parts of the city. Despite being close to the airport, rooms are generally quiet, with minimal air traffic noise.

Staff & Service
The hotel's staff and service consistently receive high praise from guests, who frequently describe them as friendly, helpful, attentive, and welcoming. The check-in process is often noted as quick and efficient, contributing to a smooth arrival experience. Guests appreciate the professionalism and willingness of staff, from the front desk to housekeeping and shuttle drivers, to assist with requests and ensure a comfortable stay. Many reviews highlight specific instances of staff going above and beyond, such as accommodating early check-ins or providing excellent service in the restaurant. While the vast majority of feedback is positive, a few isolated incidents mention less satisfactory interactions regarding specific issues like pet policy enforcement or handling of disruptive events.

Additional Information
The hotel offers several notable features that enhance the guest experience beyond standard amenities. Its pet-friendly policy is appreciated by many guests traveling with animals, providing a convenient option for their companions, though some reviews indicate challenges with its consistent application or the availability of suitable outdoor relief areas nearby. For travelers, the availability of long-term parking rates is a significant convenience, allowing guests to leave their vehicles securely at the hotel while they are away on their trips, eliminating the need for off-site parking arrangements. Guests should be aware that fire alarm incidents, though infrequent, have occurred and can be disruptive, leading to temporary evacuations into the cold and significantly affecting sleep and travel plans for the following day. Furthermore, some rooms feature adjoining doors, which, while practical for families or groups, have occasionally led to noise or privacy concerns for individual travelers due to sound transfer from neighboring units, impacting the quiet enjoyment of their stay.