Hotel 115

This hotel offers a unique and central location, with the tram running directly through the building, making it an ideal base for exploring the city. Its quirky and thoughtful decor creates a memorable atmosphere, blending classic style with modern touches. The hotel is particularly well-suited for sightseers and solo travelers who wish to navigate the city on foot, as well as couples seeking a charming urban escape. Families can also find suitable accommodations, especially with interconnecting room options. Guests consistently highlight the exceptional cleanliness and the friendly, helpful staff. To make the most of your stay, consider the room size carefully, as some standard rooms are quite compact, and be aware of potential weekend noise from nearby establishments.

Facilities & Amenities
The hotel provides a range of amenities, though some are off-site. Guests appreciate the mini fridge and kettle with tea and coffee supplies in rooms, along with comfortable cups and glasses. While there is no air conditioning, some rooms feature an overhead fan or effective heating systems. Communal sitting areas on each level offer a unique space to relax. For fitness and relaxation, gym and pool facilities are available across the street, though accessing them requires a key from reception and involves walking through a public area. Some guests noted the presence of steps on the second floor from the elevator to rooms, which can be challenging with heavy luggage. Solid Wi-Fi is consistently available throughout the property.

Cleanliness & Room Comfort
Guests generally find the rooms to be very clean and well-maintained, with many praising the comfortable beds and comfy pillows that ensure a restful sleep. The decor is often described as charming and unique, contributing to a pleasant ambiance. However, feedback on room size is mixed, with many standard rooms noted as being very compact or small, potentially feeling cramped for two people or those with significant luggage. Some rooms have small windows or views that can feel claustrophobic. A recurring issue is the shower design, with many guests reporting that water floods the bathroom floor due to inadequate drainage or the use of shower curtains. Some also experienced fluctuating water temperatures or weak shower pressure. While rooms are generally quiet when windows are closed, some guests reported street noise or a throbbing noise from nearby air conditioning units.

Dining & Food Quality
The hotel does not offer its own dining facilities, such as a restaurant or breakfast service. However, this is largely mitigated by its excellent location, which places guests within easy walking distance of numerous eateries and cafes. Many guests specifically mention the convenience of the Tramways Cafe located directly across from the hotel entrance, which is popular for breakfast and coffee. The vibrant New Regent Street and the Riverside Market are also frequently highlighted as nearby destinations offering a wide variety of food options and dining experiences, from casual to more upscale. In-room amenities like a mini fridge and kettle allow for basic beverage preparation, though there are no kitchen facilities or microwave available in the rooms.

Location & Accessibility
The hotel boasts an excellent central location, placing guests at the heart of the city. It is within easy walking distance of numerous popular attractions, including Cathedral Square, New Regent Street, the Riverside Market, and the Te Pae Convention Centre. The hotel's unique position with the tram stop directly outside or even running underneath the building makes it incredibly convenient for sightseeing and exploring. Public transportation, including the bus interchange, is also easily accessible. While parking is available, it is often noted as an extra expense and can be pricey, with some guests finding the access to the underground parking challenging. Despite its central position, many guests find the hotel surprisingly quiet, especially when windows are closed, though some weekend street noise from nearby establishments can be heard.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight the welcoming and accommodating nature of the reception team, who go out of their way to assist with various requests. The check-in process is often described as smooth and efficient, with options for late check-in and assistance for late arrivals. Staff are commended for providing useful local recommendations for eateries and attractions, and for their willingness to help with luggage storage and arranging transportation. Many guests also appreciate the staff's efforts to provide room upgrades when available, significantly enhancing their stay. The overall impression is one of dedicated service that contributes positively to the guest experience.

Additional Information
Guests should be aware of certain policies and features that may impact their stay. Some reviews mention a key card policy that includes a charge for unreturned cards, which some guests found was not clearly communicated. The hotel does not have a restaurant or bar on-site, but its central location provides ample dining options nearby. While the hotel is generally quiet, some guests reported significant nightclub noise on weekend nights, which can be disruptive. The building's unique design includes steps on some floors, which might be a consideration for guests with mobility challenges or heavy luggage. Some rooms lack a smart TV or USB charging points, and the bathroom mirror may not have a demister.