Hotel 28 Boise Airport, an Ascend Collection Hotel

This hotel is highly regarded for its exceptional staff and their dedication to guest satisfaction, making it a memorable stay for many. Its convenient location near the airport and freeway is a significant draw, particularly for road trippers and business travelers seeking easy access. Guests consistently highlight the comfortable beds and the overall cleanliness of the accommodations. While the hotel is generally well-received, some guests note noise from the adjacent freeway and truck stop. The hotel is also a popular choice for families and pet owners due to its accommodating services. To ensure a peaceful stay, it is advisable to request a room away from the freeway side, and guests can utilize the complimentary earplugs provided or turn on the air conditioning fan for white noise.

Facilities & Amenities
The hotel offers a range of facilities for guest convenience and relaxation. Many guests appreciate the fitness center for maintaining their routines, and the sauna and steam room are popular for unwinding. While some found the hot tub to be occasionally cold or not functioning optimally, it is available for use. An outdoor pool is also on-site, though some visitors noted it could be cold. The hotel provides free Wi-Fi throughout, ensuring connectivity. Additional conveniences include laundry facilities, a business center, and a pleasant outdoor fireplace area. A unique touch that guests often notice is the presence of a robot vacuum diligently cleaning the hallways.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean, updated, and spacious, often describing them as modern and well-maintained. The comfortable beds and quality linens are frequently praised, with many appreciating the availability of various pillow types. In-room amenities typically include a refrigerator and microwave, adding to the convenience. However, a recurring concern is the noise levels from the nearby freeway and truck stop, which can be significant, especially for rooms facing that direction. The hotel proactively provides earplugs to mitigate this issue. While most reviews commend cleanliness, some guests reported isolated issues such as sticky floors, minor stains on bedding, or hair in bathrooms, and a few noted a lingering chemical smell in some areas.

Dining & Food Quality
The complimentary breakfast receives largely positive feedback, with many guests describing it as good, great, or delicious. The offerings are typically varied, often including hot items like waffles, biscuits and gravy, eggs, and sausage or bacon, alongside cold options such as cereal, oatmeal, yogurt, and a selection of juices and coffee. While most guests are satisfied with the quality and selection, some found the breakfast to be "just okay" or lacking in variety over multiple days, with occasional comments about blandness or specific items being cold. The hotel's proximity to a gas station and various fast-food options like a Subway or Taco Bell provides convenient alternatives for meals.

Location & Accessibility
The hotel boasts a highly convenient location for travelers, situated right off the freeway and very close to the airport, making arrivals and departures straightforward. Its proximity to a truck stop and gas station means easy access to fuel and quick provisions. While this offers excellent accessibility, it also contributes to the significant noise from highway traffic and trucks, which is a frequent point of feedback. For those looking to explore, downtown Boise is typically a short drive away, usually within 7-10 minutes. Parking is generally ample, though some guests traveling alone at night expressed concerns about the lighting in certain areas of the lot.

Staff & Service
The hotel's staff consistently receives glowing reviews for being exceptionally friendly, helpful, and welcoming. Many guests highlight their willingness to go above and beyond to ensure a pleasant stay. The check-in process is often described as quick and efficient, and staff members are praised for their attentiveness to guest needs and requests. Specific services like the airport shuttle are appreciated, though some guests reported inconsistencies with its availability or timing. While the overall service is highly commendable, a few isolated incidents mentioned issues with housekeeping needing to be specifically requested or missing minor details, and some rare negative interactions regarding specific requests or billing.

Additional Information
Guests should be aware of certain hotel policies, including a cash deposit requirement for local residents upon check-in. The hotel maintains a pet-friendly policy, offering specific rooms and a designated pet potty area with provided bags, which is highly valued by animal owners. While an airport shuttle service is available, it operates within specific hours, and guests are advised to confirm its availability for early morning or late-night transfers. Some guests have reported issues with overbooking or unexpected charges, which can lead to inconvenience. The hotel also features unique amenities such as a pleasant outdoor fireplace area and complimentary cookies at the front desk, adding to the welcoming atmosphere.