Hotel 2D Resort and Spa

The hotel is particularly noted for its extensive pool facilities, including both indoor and outdoor options, often heated, providing a refreshing escape for guests. Its location near a picturesque lake adorned with water lilies adds to its unique charm. This makes it an ideal destination for families with children, who benefit from the diverse activities and dedicated entertainment, and also for couples seeking a relaxing and pleasant atmosphere. Sightseers and those desiring a quiet retreat appreciate the serene surroundings and convenient access to the beach. Many guests are repeat visitors, consistently praising the overall cleanliness, good food, and attentive staff. To enhance your stay, consider requesting a room in a recently renovated section, such as Body 3, for a more modern experience. Be prepared for potential parking challenges by exploring alternative parking options nearby. It is also advisable to bring your own hairdryer, as they are not consistently provided in all room types.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences vary. Most guests appreciate the large, clean pools, both indoor and outdoor, which are a major draw, with the indoor pool often being heated. A jacuzzi is also available, providing a relaxing option, though some guests found it crowded or noted issues with water temperature or jet functionality. A fitness center is on-site, but many reviews indicate it is small, outdated, or has non-functional equipment. While Wi-Fi is generally available, some guests reported connectivity issues. Convenient features like a dryer rack on balconies in some rooms and bicycles for rent are noted. However, a common complaint revolves around the sunbeds by the pool, which are often described as uncomfortable due to the lack of mattresses. A significant challenge for many guests is the parking, which is consistently reported as insufficient, crowded, and unmanaged, often leading to difficulties in finding a spot.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed. Many guests commend the overall cleanliness of the hotel and rooms, noting a pleasant smell throughout the premises. Some appreciate daily cleaning and towel changes. The air conditioning generally functions well, and some renovated rooms are described as spacious with comfortable beds. However, the bathrooms are a frequent source of dissatisfaction, often described as very small, old, and prone to a bad smell, possibly from sewage. Issues like dirty showers, water on the floor from the shower, and tiny shower cabins that are difficult to use are common. Many rooms lack a hairdryer, and amenities like bathrobes or slippers are absent. Some guests found the mattresses uncomfortable, leading to restless nights. While some cleaning is performed, several reviews mention superficial cleaning, with only trash emptied and towels changed, but no sweeping or mopping. Instances of old, stained, or torn towels and even ants in rooms are reported.

Dining & Food Quality
The hotel's dining experience receives varied feedback. Many guests praise the food quality, describing it as very good, varied, plentiful, and fresh, with a diverse breakfast selection. Desserts, fruits, and ice cream are often available. However, a significant number of reviews highlight a repetitive menu, particularly for breakfast, and some note the food reuse from lunch to dinner. The low quality drinks are a common complaint, with mentions of diluted juice, warm water from dispensers, and even soda containing ants. All-inclusive packages are criticized for not including cocktails and for bars closing early, often by 10 PM. The restaurant can become crowded, leading to long queues for food and coffee, especially during peak times. Guests on half-board packages express frustration over the lack of complimentary drinks, even water or juice, during lunch and dinner.

Location & Accessibility
The hotel's location is generally considered a strong positive, situated conveniently close to a picturesque lake adorned with water lilies. It offers a pleasant and relatively quiet area, with a short walk of approximately 5 to 15 minutes to the nearby beach, specifically "La Steaguri" beach, and easy access to the city center. However, parking remains a significant and consistent challenge for guests. The available parking spaces are frequently described as insufficient, leading to overcrowding, unmanaged chaos, and cars often blocking each other, forcing guests to park further away. The beach itself receives mixed reviews, with some guests noting a lack of fine sand and the presence of shells, and the necessity to pay for sunbeds as they are not included. Additionally, some guests mention the absence of a proper sidewalk leading from the hotel area to the main road.

Staff & Service
The staff and service at the hotel generally receive positive remarks, with many guests commending the friendly staff for being attentive, helpful, polite, and smiling. Some highlight the quick check-in process, with reception staff occasionally accommodating early arrivals. Housekeeping is sometimes praised for changing towels and maintaining cleanliness. Specific mentions are made of excellent reception staff who are responsive and resolve issues promptly, and some restaurant staff are noted for their organization. Notably, foreign staff members are frequently singled out for their exceptional politeness and positive demeanor. Conversely, some guests report encountering unfriendly, impolite, arrogant, or incompetent staff, particularly at the pool bar or in the restaurant, with instances of perceived discriminatory behavior based on wristband color. Recurring issues with housekeeping include not cleaning daily or not changing towels as requested, and a general sense of superficial cleaning.

Additional Information
Several important details enhance or detract from the guest experience. The hotel operates a pet-friendly policy, though guests should be aware of a significant daily fee and restrictions on pets in pool and restaurant areas. A system of wristbands is used to differentiate guest packages, which some find inconvenient or even discriminatory. While entertainment is provided, including live music in the evenings and children's programs, the gym access is often limited or the equipment is in poor condition. Guests should note that no lift is available in some hotel buildings, which can be challenging for those with heavy luggage. A hairdryer is not standard in all rooms and often needs to be requested from reception. Furthermore, no minibar is present in many rooms, or items are an extra cost even for all-inclusive guests. The hotel is composed of different bodies, with Body 3 generally considered newer and more renovated than Body 1 or 2.