4 Arts Apartments by Adrez Living

This accommodation offers a memorable stay, primarily due to its prime location in the heart of Old Town Prague, often situated within charming historic buildings. Guests consistently highlight the spacious rooms and overall cleanliness of the apartments, making them a comfortable base for exploration. The easy self-check-in process is also a frequently praised feature. This hotel is particularly well-suited for couples and small families seeking a central and convenient starting point for sightseeing, as well as groups of friends who can benefit from the larger apartment layouts. To enhance your experience, be prepared for potential street noise given the central setting, and consider bringing your own coffee or tea supplies, as these are often not provided.

Facilities & Amenities
Many apartments feature a well-equipped kitchen including a washing machine, dishwasher, and fridge, making them suitable for longer stays and self-catering. Guests consistently praise the reliable Wi-Fi and the convenience of an elevator for easy access to upper floors. During warmer periods, fans are provided and appreciated, though some guests note the absence of air conditioning. Feedback on hot water is mixed, with some experiencing inconsistent supply or low pressure, while others report unlimited hot water. Similarly, heating can be variable, with some rooms being too hot or too cold. Basic amenities like towels and shower gel/shampoo are generally available, but many guests mention the lack of complimentary coffee capsules or tea bags for the coffee machine.

Cleanliness & Room Comfort
Most guests commend the cleanliness of the apartments, describing them as spotless, neat, and well-maintained. The beds are frequently highlighted as comfortable, with some apartments featuring king-size beds. Rooms are generally found to be spacious with high ceilings and ample storage, including large wardrobes. However, some reviews mention issues such as stained chairs, dirty walls, or worn furniture in certain units. A few guests reported finding hair on bed sheets or experiencing a persistent smell of drains in bathrooms or living areas. Noise levels are a recurring theme; while some apartments are remarkably quiet, many guests report significant street noise at night and early morning, particularly from other guests, delivery trucks, or passersby. Some rooms are also described as dark or lacking natural light.

Location & Accessibility
The apartments boast an excellent central location in Old Town Prague, making them ideal for exploring the city on foot. Guests appreciate being within easy walking distance of major attractions like Old Town Square, Charles Bridge, and the Palladium Mall. The proximity to supermarkets, numerous restaurants, and cafes is also highly valued. Public transport, including metro stations and tram lines, is conveniently close, providing easy access to other parts of the city and the train station. While the location is a significant advantage, some guests note that the central position can lead to considerable street noise, especially during evenings and early mornings. Parking is available, though it is typically off-site and can be expensive, with some guests finding the information provided about it to be misleading.

Staff & Service
Feedback on staff and service is mixed. Many guests praise the helpful and attentive staff, noting prompt responses to requests and good administration. The digital check-in and check-out process is often described as smooth, easy, and convenient, relying on access codes. However, a significant number of guests report issues with communication, including unhelpful initial phone interactions, automated responses to messages, and a general lack of responsiveness to emails and booking app queries before arrival. Some guests experienced stress due to not receiving access codes in advance or finding staff unaware of their continuing reservations. There are also mentions of staff lacking accountability or shifting blame when issues arise, leading to a perception of subpar customer service.

Additional Information
Guests should be aware that the apartments operate primarily on a self-check-in system using codes, which means there is no physical reception on-site, and direct human interaction is minimal. While this offers privacy and convenience, it can be challenging if access codes are not received in advance or if immediate assistance is needed, requiring guests to contact customer service remotely. Some guests reported difficulties reaching staff or receiving only automated responses, which caused stress upon arrival. The standard check-out time is 10:00 AM, which many guests find to be quite early, impacting their final day plans and sometimes leading to unexpected early departures. It is also noted that housekeeping and towel changes typically occur every three days for longer stays, which some guests felt was infrequent given the duration of their visit.