Hotel Acamar

This hotel offers a memorable stay, primarily due to its signature feature: direct access to the tranquil Caleta beach, providing guests with a convenient and enjoyable seaside experience. It is an ideal choice for families seeking a safe and accessible beach environment, couples looking for a relaxing getaway with beautiful ocean views, and sightseers who appreciate being close to key attractions and public transportation. While the hotel is currently undergoing significant remodeling following hurricane damage, many guests find it offers good value. To make the most of your visit, consider that some areas may experience noise from ongoing construction, and it is advisable to visit during weekdays for a more serene atmosphere, as weekends can be quite busy.

Facilities & Amenities
The hotel provides a range of facilities, though guest experiences are mixed, often influenced by ongoing remodeling. Most guests appreciate the availability of swimming pools, including a kiddie pool, noting the water is often warm and the areas are generally clean, despite some reports of crowded conditions or the need for better filtration. Direct beach access is highly praised, with dedicated areas offering chairs and palapas for guest use, though some mention these areas can become crowded or close earlier than desired. Wi-Fi connectivity is a common point of concern, with many guests reporting unstable signals or limited availability, often only in the lobby. Parking is available off-site for a fee, with a convenient transport service provided, though some find the arrangement less ideal. The elevators receive mixed feedback, with some noting them as insufficient or occasionally dirty, while others find them functional.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is varied, reflecting the hotel's ongoing recovery and renovation efforts. While some guests commend the overall cleanliness of the rooms and common areas, others report issues such as dirty balconies, stained or frayed towels, and occasional sightings of cockroaches or other pests. Many rooms are described as comfortable, though some are noted as small or in need of maintenance, with older furniture and signs of wear. The beds generally receive positive comments for comfort, but some guests find the pillows uncomfortable or note that only a single sheet is provided. A significant number of reviews highlight issues with hot water availability, with some guests experiencing only cold water or complete lack of it. Noise levels are a frequent complaint, stemming from street activity, ongoing remodeling work, or other guests.

Dining & Food Quality
The hotel's dining options, primarily centered around its restaurant, receive generally positive feedback, particularly for breakfast. Many guests praise the buffet breakfast for its good variety, flavorful dishes, and homemade taste, often considering it a good value. However, some note that the buffet is only available on weekends, with a more basic à la carte menu during weekdays. The restaurant itself is appreciated for its pleasant atmosphere, but its operating hours are a common point of contention, as it often closes early in the afternoon, with no dinner service available, requiring guests to seek meals outside the hotel. Some guests also mention that the restaurant operates on a cash-only basis.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets, making it highly convenient for guests. It is situated directly on Caleta beach, providing immediate and easy access to the tranquil waters and sandy shores. This prime position also means guests are within close proximity to various attractions, including the city center, other popular beaches, and the famous La Quebrada cliff divers. The surrounding area offers excellent accessibility to essential services, with an Oxxo convenience store, pharmacies, and various restaurants and food stalls nearby. Public transportation options are readily available right outside the hotel, allowing for easy travel throughout the city.

Staff & Service
The staff and service at the hotel receive mixed but often positive feedback, with many guests commending the general friendliness and attentiveness of the team. Numerous reviews highlight the helpful and accommodating nature of staff members, particularly in the restaurant and security areas, who strive to ensure a pleasant stay. However, some guests report less positive experiences, citing instances of apathetic reception or a perceived lack of responsiveness when issues arise. While some guests experience a quick check-in process, others mention delays or issues with room assignments. Problem resolution, especially concerning room amenities or hot water, sometimes falls short of guest expectations, with some feeling that solutions are not always effective or promptly provided.

Additional Information
Guests should be aware that the hotel is undergoing extensive remodeling and reconstruction efforts due to past hurricane damage. While these efforts are aimed at improving the property, they can result in construction noise during the day. The hotel has specific policies regarding guest conduct and amenities; for instance, guests may be charged for stained sheets or pillows, and there are restrictions on bringing outside food or speakers into the pool and beach areas. It is also important to note that pool towels are not provided, so guests should bring their own. The hotel's parking facility is located off-site, requiring a short shuttle ride, which is provided by the hotel.