Acantilados

The hotel is widely celebrated for its breathtaking ocean views and stunning infinity pools that seamlessly blend with the Pacific horizon, offering a truly memorable visual experience. Perched on the cliffs, it provides an idyllic setting for couples seeking a romantic escape and families looking for a relaxing getaway with picturesque backdrops. Many guests are drawn to the tranquil atmosphere and the opportunity to disconnect from daily life, making it ideal for those prioritizing scenic beauty and relaxation. While the views and pools consistently impress, guests should be prepared for potential inconsistencies in service speed and room maintenance. It is advisable to confirm all charges and policies upfront to ensure a smooth stay, especially concerning any additional fees or event-related noise.

Facilities & Amenities
The hotel's primary draw is its impressive array of pools, including a magnificent infinity pool that offers unparalleled ocean views, and several saltwater pools that guests find very appealing. While the main pools are generally praised for their beauty and cleanliness, some guests have noted that the sea pool can appear dirty or stagnant. The hotel features a fitness center or gym, though several reviews indicate it is in need of maintenance, with some treadmills not functioning and other equipment missing parts. Wi-Fi is available, but many guests experienced it as spotty or unstable, particularly in rooms further from the main areas. There is a single elevator for guest use. Additionally, the hotel offers massage services, though it lacks a dedicated spa facility.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed, with many noting that rooms are spacious and feature comfortable beds with nice sheets. However, a significant number of guests reported that the rooms appear outdated and are in need of maintenance, citing issues such as cracked shower doors, doors that are difficult to open, and general signs of wear and tear. Concerns about mold in the shower and holes in the walls were also raised. A recurring issue is the inconsistent availability of hot water and poor water pressure in the showers, with some even mentioning a rotten egg smell from the water. Noise levels can be a concern, particularly due to private events with loud music extending late into the night, and some guests experienced disturbances from noisy staff and internal room noises like the refrigerator or air conditioning unit.

Dining & Food Quality
The hotel's dining experience receives mixed reviews, with many guests praising the food quality as delicious and exceptional, particularly highlighting the seafood options. However, a significant number of patrons found the food to be overpriced, insipid, or of poor quality, with some noting small portions and overcooked dishes. Breakfast is offered, but feedback indicates it can be limited to one dish per person, and while some found it to be good with great selections, others reported long wait times and issues with the quality of items like eggs and coffee, with some describing the coffee as bad or tasting like pool water. The main restaurant offers an outdoor setting with ocean views, which is highly appreciated, but service can be very slow due to a perceived lack of staff, leading to dirty tables and extended waits for orders. Some guests also noted that alcoholic drinks were often weak or overpriced.

Location & Accessibility
The hotel boasts a beautiful location perched on cliffs, offering stunning ocean views and a sense of tranquility. It is conveniently situated within a short drive of popular areas like El Tunco and Surf City, making it a good base for exploring the coastal attractions and nightlife. While the hotel itself does not offer direct beach access, guests can reach nearby beaches by walking through adjacent properties. Parking is available, though some guests found the lot to be inconveniently located, requiring a walk across a dirt path to reach the hotel entrance, and noted a lack of responsibility for vehicle safety. Despite some reports of Ubers taking a while to arrive due to the location, many found them to be a cheap and safe option for getting around. The hotel is generally perceived as secure, with visible security presence.

Staff & Service
Feedback on staff and service is notably mixed. Many guests commend the friendly staff, describing them as helpful, attentive, and professional, with some individuals going above and beyond to ensure a pleasant stay. However, a significant number of reviews highlight issues with slow service, particularly in the restaurant, and describe some employees as rude, inattentive, or appearing bothered by guest requests. The check-in and check-out processes also received criticism, with reports of long waits, unprofessional conduct, and strict adherence to policies, including charges for minor delays. Guests noted a general lack of responsiveness from management regarding complaints or requests for flexibility, such as with cancellation policies. While some experienced good poolside service, others found staff to be inattentive, and some mentioned a complete absence of room service.

Additional Information
Guests should be aware of several specific hotel policies that may impact their stay. The hotel maintains a strict no outside food policy, requiring guests to purchase all meals and drinks on-site, which some found inconvenient. There are also unusual pool attire rules, with security sometimes requesting guests to remove cotton clothing. For smokers, designated areas are limited, with balcony smoking often prohibited. The cancellation policy is rigid, offering little flexibility even in cases of unforeseen circumstances. Guests have reported unexpected charges, such as for bottled water at inflated prices, despite tips being included in all purchases. Furthermore, the hotel frequently hosts private events like weddings, which can generate significant noise until late hours, and guests are often not informed in advance. Some experienced power and water outages without compensation, and ongoing construction has been a source of noise.