Aiden by Best Western South Reno

This hotel offers a remarkable blend of modern comfort and convenience, making it a standout choice for travelers. Its signature feature is its recently renovated, contemporary design combined with its highly pet-friendly approach, complete with dedicated amenities for furry companions. Guests consistently highlight the hotel's exceptional cleanliness, comfortable accommodations, and the generally helpful and welcoming nature of the staff. It is particularly well-suited for pet owners seeking hassle-free stays, business travelers due to its proximity to the convention center, and families or road trippers looking for a clean, comfortable, and accessible base. To enhance your experience, consider requesting a room away from the street to minimize potential noise, and be prepared with extra charging devices as in-room outlets can be limited.

Facilities & Amenities
Guests frequently praise the hotel's well-maintained facilities, which contribute significantly to a comfortable stay. The outdoor pool is noted for being clean and spacious, though some guests have found the water to be cold or the pool to be closed seasonally. A fitness center is available, offering cardio and weight equipment, though some reviews mention limited hours or occasional equipment issues. The hotel provides ample and well-lit parking, which many guests appreciate for its convenience and perceived security. Other valued amenities include laundry machines, a pleasant courtyard with fire pits and lawn games, and EV chargers for electric vehicles. The dedicated pet relief area at the back of the property is a significant plus for pet owners, despite some comments about its sandy surface.

Cleanliness & Room Comfort
The hotel consistently receives high marks for its cleanliness, with guests frequently describing rooms and common areas as spotless and well-maintained. The rooms are noted for their modern decor and spacious layout, often featuring hard surface flooring and a comfortable bed with quality linens, ensuring a restful sleep. In-room amenities such as a microwave, refrigerator, and coffee maker are widely appreciated for added convenience. However, some guests have noted that the lighting in the rooms can be quite dim, even with all lights on, creating a darker ambiance. While many find the rooms surprisingly quiet, some report issues with noise levels due to thin walls, street traffic, or early morning garbage collection. The bathroom is often described as small, and a few guests have mentioned minor cleanliness oversights or issues with the shower.

Dining & Food Quality
While the hotel does not offer a complimentary breakfast, guests overwhelmingly praise the Two Chicks restaurant located adjacent to the lobby. This on-site eatery is consistently highlighted for its excellent food quality, offering a convenient and highly-rated option for breakfast and lunch. Many guests consider dining at Two Chicks a significant advantage of staying at the hotel, appreciating the variety and taste of the menu items. The convenience of having such a well-regarded restaurant within easy reach is a recurring positive theme, making up for the absence of a hotel-provided breakfast.

Location & Accessibility
The hotel's central location is a major draw for guests, offering exceptional accessibility to various points of interest. It is conveniently situated near the convention center, making it ideal for business travelers, and is within walking distance of numerous shopping centers, restaurants, and grocery stores like Whole Foods and Trader Joe's. Guests appreciate its easy access to the freeway and its close proximity to the airport, which simplifies travel logistics. The availability of ample parking further enhances its convenience, allowing guests to easily explore the surrounding area. This prime location is frequently cited as a key reason for repeat stays.

Staff & Service
The staff at this hotel consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently commend the quick check-in process and the staff's willingness to accommodate requests, such as early check-ins when possible. Many reviews highlight specific instances of staff going above and beyond to resolve issues or provide assistance, contributing to a very positive guest experience. While the majority of feedback is positive, a few isolated comments mention instances of unhelpful or rude interactions, particularly regarding early check-in or late check-out requests, and some miscommunications about housekeeping services. Overall, the attentive and welcoming nature of the team is a significant asset.

Additional Information
Guests should be aware of the hotel's pet policy, which includes a notable pet fee, though the dedicated dog run area is appreciated. Housekeeping services are not provided daily, especially on weekends, so guests may need to request fresh towels or trash removal from the front desk. A refundable deposit is typically required upon check-in. Many guests note that the room lighting can be quite dim, even with all lights on, which might be a consideration for those who prefer brighter spaces. Some rooms may experience noise issues from thin walls or external sources like street traffic or refrigerated trucks. The hotel also implements a TV volume limit, which some guests find restrictive.