Hotel Alba

The hotel is widely recognized for its exceptional cleanliness and spacious, comfortable rooms, providing a reliable and pleasant stay for many guests. Its central location in the town, with easy access to Valencia and nearby beaches, makes it a suitable choice for budget-conscious travelers seeking good value, business travelers on short trips, and families looking for ample space. Guests frequently highlight the hotel's quiet atmosphere, making it ideal for those seeking tranquility. While the hotel generally offers a positive experience, potential guests should be aware of the consistent feedback regarding the lack of on-site dining options and the need to consider parking arrangements in advance, as street parking can sometimes be challenging or paid.

Facilities & Amenities
Guests generally find the hotel's facilities to be practical and functional, contributing to a comfortable stay. Rooms are equipped with essential amenities such as a mini-fridge, effective air conditioning, and a large wardrobe, providing convenience for personal belongings. Wi-Fi connectivity is generally reliable, allowing guests to stay connected. The hotel offers private parking or a garage, which is appreciated by those traveling by car, though it often comes with an additional charge. However, some guests note the presence of a small television and an old hairdryer. There are recurring comments about the absence of coffee and tea making facilities in the rooms, and occasionally a lack of body lotion or sufficient shower gel. Some reviews also mention thin walls or doors, which can lead to noise disturbances, and a few guests experienced issues with inadequate heating during colder months.

Cleanliness & Room Comfort
The hotel receives overwhelming praise for its exceptional cleanliness, with many guests consistently highlighting the spotless condition of their rooms and the fresh, clean towels. The rooms are frequently described as spacious and comfortable, with many appreciating the comfortable beds that ensure a restful night's sleep. The overall impression is one of a modern and well-maintained environment. However, a significant concern for some guests has been the presence of bugs, including bed bugs and cockroaches, in a few rooms, leading to highly negative experiences such as dirty rooms, bad smells, and even reports of moldy mattresses. While these instances are fewer than the positive cleanliness comments, they represent a severe issue for affected guests. Some also noted minor issues like uncomfortable mattresses in certain rooms, a small television, an old hairdryer, and occasional noise from other rooms or the street.

Dining & Food Quality
A consistent point of feedback from guests revolves around the hotel's lack of on-site dining options. Most guests note that the hotel does not offer a breakfast service, a cafeteria, or a restaurant, which is a significant inconvenience for those expecting these amenities. While some reviews mention nearby bakeries or supermarkets for breakfast, the absence of an in-house option means guests must venture outside for their morning meal or coffee. There are also specific complaints about the hotel's policy regarding outside food; some guests were not permitted to use common areas or the lobby to consume outside food, even when traveling with children, forcing them to eat in their rooms or in public spaces. This limitation on dining facilities is a recurring theme, indicating a gap in the hotel's service offerings for many travelers.

Location & Accessibility
The hotel's central location in the town is a significant advantage, placing guests within easy reach of local amenities and transportation. It is conveniently situated close to the train station, providing excellent accessibility for those arriving by public transport and offering a straightforward commute to Valencia, typically a 15-20 minute drive. Guests appreciate the proximity to a supermarket and various restaurants and bars, making it easy to find dining options and necessities. For those looking to enjoy the coast, the hotel is also close to the beach, often just a five-minute drive away, with access to multiple pleasant beaches. While some guests found street parking relatively easy to locate nearby, others noted that parking could be challenging or required payment, with the hotel also offering a private garage for an additional fee.

Staff & Service
Feedback on the hotel's staff and service is notably mixed. Many guests commend the friendly staff and professional reception service, highlighting their helpfulness and attentiveness throughout their stay. The 24-hour reception is frequently praised, along with a quick check-in process. These positive interactions contribute to a welcoming atmosphere, with staff often providing useful local advice. However, a significant number of reviews describe instances of extremely rude and unhelpful staff, particularly when dealing with specific requests or non-guests. Some guests reported staff being unwilling to assist with basic requests, such as making a phone call or providing simple utensils, and exhibiting arrogant or cynical attitudes. These negative experiences, though not universal, suggest inconsistencies in the level of customer service provided, leading to considerable frustration for some visitors.

Additional Information
Guests should be aware of several specific policies and features that distinguish this hotel. A common practice is the requirement to leave room keys at reception every time guests exit the hotel, which some find inconvenient. While parking is available, it is typically a paid service, either in the hotel's garage or through street parking. Some booking conditions may include a no-cancellation policy, and reservations might require sending an email rather than being made over the phone. A notable point of contention for some guests is the hotel's strict policy regarding visitors in rooms, which has led to frustration. On a positive note, the hotel is frequently described as quiet and a smoke-free environment, contributing to a peaceful stay. These details are important for guests to consider when planning their visit.