Alila Ubud

This hotel offers a profound immersion in nature, with its stunning jungle views and the delightful presence of playful monkeys that roam the grounds, creating a truly unique experience. It is renowned for its exceptional staff and service, who consistently go above and beyond to ensure a memorable stay. This tranquil retreat is ideal for couples and honeymooners seeking a serene escape, as well as nature lovers and families looking to disconnect and relax amidst lush surroundings. Guests appreciate the blend of luxury with the natural environment. To enhance your visit, be mindful of the resident monkeys by not leaving food unattended, and consider bringing mosquito repellent for evenings spent outdoors.

Facilities & Amenities
The hotel boasts an iconic outdoor infinity pool that seemingly suspends over the verdant valley, offering breathtaking views and a serene spot for relaxation. Guests praise the attentive poolside service, including complimentary fresh water and cold flannels. While there is no traditional swimming pool, some rooms feature private pools or unique outdoor bathtubs. The fitness center is available, though some guests found it small and dated. The spa receives high commendation for its professional treatments, including hot stone and Balinese massages. The hotel also offers a variety of inclusive activities such as yoga classes, rice field walks, cycling tours, cooking classes, and outdoor movie nights, providing ample opportunities for engagement and relaxation.

Cleanliness & Room Comfort
Guest feedback on room comfort is mixed, with many praising the cleanliness and comfortable beds with high-quality linens that ensure a restful sleep. Rooms are often described as spacious and well-serviced, with some featuring unique outdoor showers and bathtubs that provide a luxurious connection to nature. However, some guests noted that certain rooms appear dated and could benefit from renovation, mentioning issues like dampness, small size, limited storage, and noise from neighboring rooms or the air conditioning. Bathroom design also received varied comments, with some finding the shower doors too small, leading to water spillage, or lacking privacy.

Dining & Food Quality
The hotel's dining experience is highly regarded, with guests consistently praising the excellent food quality and variety. Breakfast is a highlight, often described as a feast with a wide array of choices, including both local and Western options, and healthy selections. Many appreciate the a la carte style, allowing for fresh, made-to-order dishes. The hotel's restaurants, including Plantation and the poolside lounge, offer delicious and beautifully presented meals, with specific mentions of rendang sapi, nasi goreng udang, and even surprisingly good pizza. The hotel is particularly commended for its exceptional food allergy awareness and ability to accommodate dietary needs, ensuring a safe and enjoyable dining experience for all guests. Complimentary afternoon tea with local sweets is also a popular feature.

Location & Accessibility
The hotel's location is a significant draw for those seeking tranquility, as it is nestled deep within the jungle, offering a peaceful retreat away from the bustling town. While it is approximately 20-30 minutes from Ubud center, the hotel provides a convenient free shuttle service multiple times a day, making it easy to access local attractions, though traffic can sometimes extend travel times. Guests also find it easy to arrange transportation back to the hotel using local ride-hailing services. However, the property features numerous steps throughout, which some guests found challenging, particularly for those with mobility issues or traveling with young children, making it less accessible for certain individuals.

Staff & Service
The staff consistently receives overwhelming praise, being described as exceptionally friendly, attentive, and welcoming. Guests highlight their genuine warmth and willingness to go above and beyond to ensure a pleasant stay, often remembering guests by name and anticipating their needs. The check-in process is noted as smooth and welcoming, often accompanied by refreshing drinks. Staff are commended for their helpfulness in accommodating special requests, assisting with travel arrangements, and providing excellent housekeeping and turn-down service. Many reviews emphasize that the staff's dedication to providing outstanding service is a key reason for the hotel's high guest satisfaction and contributes significantly to the overall positive experience.

Additional Information
A distinctive feature of the hotel is the frequent presence of monkeys on the property, which many guests find entertaining and a unique aspect of the jungle immersion. While generally harmless, they can be mischievous and may attempt to take food or shiny objects if left unattended. The hotel thoughtfully provides mosquito repellent in rooms, acknowledging the natural environment. Guests appreciate the hotel's commitment to providing unique experiences, such as a silver making course and a retro VW tour to explore the local area. Some guests also noted the hotel's pet-friendly policy and the benefits offered through its rewards program, enhancing the stay for loyal visitors.