Aloft Buffalo Airport

This hotel stands out for its exceptional proximity to the airport and its highly praised shuttle service, making it an ideal choice for travelers with early morning flights or those needing convenient airport access. The staff's friendly and accommodating nature is a consistent highlight, contributing significantly to a positive guest experience. It caters well to business travelers seeking efficiency, families participating in local events like hockey tournaments, and individuals attending concerts or other gatherings. Many guests utilize the convenient park and ride service offered. To ensure a smooth stay, it is advisable to confirm any incidental fees directly with the hotel prior to arrival, as these can vary, and to inspect your room upon check-in to address any immediate concerns.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences are mixed. The gym is generally considered fairly nice and equipped with basics, while the indoor pool receives varied feedback, with some guests noting it can be cold or appear dirty with hair or algae, despite being advertised as heated. The bar and lounge area is a popular and lively spot, featuring a pool table and various games, creating a vibrant atmosphere. A 24-hour store provides convenient access to snacks and essentials. While free Wi-Fi is available, some guests report weak or unreliable connections. Elevators can be slow or occasionally out of service, causing inconvenience. Many rooms lack a microwave, which some guests find inconvenient. Parking is available, but some guests report it can be insufficient when the hotel is busy, leading to concerns about security in the back lot.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed. Many guests describe their rooms as clean, modern, and comfortable, praising the comfortable beds and spacious layouts. However, a significant number of reviews highlight issues such as stained carpets, dust bunnies, mildew around drains, and general wear and tear like peeling wallpaper or cracked windows. Some report finding dirty sheets or uncleaned bathrooms. Noise levels are a recurring concern, with guests frequently mentioning being able to hear hallway noise, barking dogs, or even vacuuming outside their doors. In-room amenities like coffee pots and tea bags are appreciated, but some rooms lack basic supplies like body wash or sufficient towels. Issues with lukewarm water or non-functional light switches and televisions are also noted.

Dining & Food Quality
The hotel's dining options, particularly breakfast, receive considerable attention. While complimentary coffee and tea are available, breakfast itself is not always included and often comes at an additional cost. Most guests who purchase breakfast highly praise the breakfast sandwiches, describing them as delicious, made with care, and a great start to the day. However, some note that breakfast service can be slow or that options are limited. The restaurant and bar area are generally well-regarded for their atmosphere and the quality of food served, with specific dishes like the Southwestern Cauliflower Bowl and steak fajitas receiving positive mentions. Some guests express disappointment that the restaurant has a limited menu or is not open for lunch or late-night dining, sometimes serving food on paper plates with plastic utensils.

Location & Accessibility
The hotel's central location directly across the street from the airport is its most significant advantage, making it exceptionally convenient for travelers. The shuttle service to and from the airport is frequently highlighted as prompt, efficient, and a major benefit, though a few guests have experienced longer-than-expected wait times or issues with booking. Its proximity to major roadways like I-90 allows for easy access to other areas, including shopping centers and various attractions. While the hotel offers parking, some guests find it insufficient during peak times, leading to difficulties finding a spot and concerns about the security of the lot. Nearby amenities like Starbucks and McDonald's are within walking distance, adding to the convenience for guests.

Staff & Service
The staff consistently receives high praise for their friendliness, helpfulness, and attentive service. Many guests commend the front desk staff for their welcoming demeanor and willingness to assist with requests, including late check-out accommodations. The shuttle drivers are particularly singled out for their kindness, punctuality, and engaging conversations, making airport transfers a pleasant experience. However, feedback on the check-in process is mixed; while some describe it as quick and seamless, others report long wait times, issues with overbooked rooms, or unhelpful staff when problems arise, including unexpected incidental fees or double charges. Housekeeping service also receives varied comments, with some guests noting it is not daily and requires specific requests for towel replenishment or room cleaning.

Additional Information
Guests should be aware of certain policies and potential issues that may impact their stay. The hotel has a pet-friendly policy, which is appreciated by many, though some guests note additional fees and challenges in finding suitable outdoor areas for pets. A recurring theme in reviews is the issue of incidental fees and double charging, with some guests reporting unexpected charges or difficulties in getting refunds. The hotel's pool has specific hours, with a policy of no children under 18 after 9:30 PM. The park and ride service is a popular offering, allowing guests to leave their vehicles while traveling, though some express concerns about the security of the parking lot. Some guests have also experienced issues with room temperature control, finding the heating or air conditioning difficult to adjust.