Aloft Glendale at Westgate

This hotel is highly regarded for its prime location within walking distance of major entertainment venues, making it a standout choice for event-goers attending concerts or games. Guests frequently commend the friendly staff, cleanliness, and comfortable beds, which contribute to a pleasant stay. The modern and trendy design of the property, particularly the inviting lobby, also leaves a strong positive impression. It is an excellent fit for sightseers and couples looking to explore the vibrant surrounding area, as well as business travelers attending nearby conventions. For families, the hotel's amenities and proximity to various activities are a significant draw. To enhance your experience, consider confirming the daily housekeeping schedule upon arrival and be aware of potential parking fees.

Facilities & Amenities
The hotel offers a range of facilities designed for guest enjoyment and convenience. The pool is frequently mentioned as clean and well-maintained, with some guests appreciating its heated feature, though there were occasional reports of it being closed or having cleanliness issues. A well-equipped fitness center is available for those wishing to stay active. The lobby serves as a lively social hub, featuring a bar, pool table, and various games like Jenga, creating a welcoming atmosphere. Guests also benefit from complimentary Wi-Fi throughout the property. While there is a small market for purchasing snacks and drinks, some guests noted issues with the availability of ice machines or the lack of certain in-room amenities like microwaves. The hotel also provides free Tesla charging, a notable convenience for electric vehicle owners.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is generally positive, with many praising the overall cleanliness of the rooms. The comfortable beds and quality linens are consistently highlighted as providing an excellent night's sleep. The air conditioning is effective, and showers are noted for having good water pressure. However, some guests reported issues with dirty carpets, stained bedding, or unclean bathrooms upon check-in, requiring attention. Room size receives mixed reviews; some find them spacious and modern, while others consider them too small, especially for longer stays or multiple occupants. Noise can be a concern, with reports of street noise, hallway noise, and sounds from the lobby bar impacting sleep. The bathroom design is frequently mentioned as unusual, featuring a curtain instead of a door for the shower and sink area, which some guests found lacking in privacy.

Dining & Food Quality
The hotel's dining options primarily revolve around its lobby bar, which is a popular spot for guests to unwind. The bar is often praised for its friendly bartenders and lively atmosphere, with many enjoying the creative cocktails and social setting. However, some guests experienced the bar being closed or having limited drink selections. Most guests note that complimentary breakfast is not offered, with food and coffee available for purchase. There is a small market on-site where guests can buy snacks and drinks. While some found the paid breakfast options satisfactory, others expressed disappointment with the variety or cost, preferring to dine at nearby establishments.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets. It offers excellent accessibility to the Westgate Entertainment District, making it incredibly convenient for guests attending events at State Farm Stadium or the nearby concert venues, as these are within walking distance. Guests appreciate the ease of walking to a wide array of restaurants, bars, and shopping options. The surrounding area is described as vibrant and safe for exploration. While the location is highly praised, parking is a recurring point of discussion. On-site parking is available, but a daily fee is charged, which some guests found to be an unexpected and unwelcome additional cost.

Staff & Service
The staff at the hotel generally receives high commendation for their friendliness, helpfulness, and accommodating nature. Many guests specifically praise the front desk staff for their efficient check-in process and willingness to assist with requests. The bartenders are also frequently mentioned for their excellent service and engaging personalities. However, some guests reported significant issues, including reservations not being found or rooms not being ready upon arrival, leading to frustrating delays. There are also recurring complaints about overcharges or incidental fees that were not promptly refunded, causing inconvenience and requiring follow-up. Housekeeping service is noted as being limited, with guests often needing to request fresh towels or room cleaning.

Additional Information
Guests should be aware of the hotel's pet-friendly policy, though the associated pet fee is sometimes perceived as high or charged per night. A significant point of feedback concerns the incidental holds placed on credit cards, which some guests reported took an extended period, up to 10-12 business days, to be refunded. There were also instances of non-refundable bookings causing issues for guests who needed to cancel. The hotel features a modern design with high ceilings in the rooms and a trendy lobby area. Some guests noted the dark hallways and a strong, sometimes overpowering, air freshener scent throughout the building. The property also offers complimentary Tesla charging, a unique amenity for electric vehicle owners.