Aloft Mount Laurel

The hotel's modern and inviting lobby serves as a central hub, offering a vibrant atmosphere for guests to socialize and relax, complete with a bar and pool table. This hotel is particularly well-suited for wedding parties and event groups, providing dedicated services like a bridal suite and coordination for guest needs. It's also an excellent choice for travelers with pets, as it maintains a welcoming pet-friendly policy without additional fees. Road trippers and business travelers will find its convenient location highly beneficial. While many guests praise the overall cleanliness and the exceptionally friendly staff, some recent reviews highlight inconsistencies in room maintenance and housekeeping services. To ensure a smooth stay, guests are advised to confirm their housekeeping schedule upon arrival and consider requesting a room away from the bar area if sensitive to noise.

Facilities & Amenities
The hotel's modern lobby is a significant highlight, featuring a lively bar that remains open late, a pool table, and a cozy lounge area with a fireplace, creating an ideal space for relaxation and social gatherings. While a pool is available, some guests have reported it to be cloudy or cool, and occasionally lacking towels. A common point of feedback is the absence of microwaves in guest rooms, requiring guests to use a communal microwave in the lobby. Similarly, ice machines are not found on individual floors, with small bags of ice available from a freezer in the lobby. Some guests have noted issues with refrigerators in rooms not functioning properly and have reported unpleasant odors, specifically of smoke, in the elevators. Despite these concerns, the hotel provides free Wi-Fi and offers specific amenities like Drybar products in the rooms, adding a touch of luxury.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is notably mixed. Many guests consistently praise the rooms as clean, spacious, and updated, highlighting comfortable beds and large showers as positive aspects. However, a significant number of reviews detail concerning issues, including rooms with mold, mildew smells, urine stains on bedding, and general dirtiness upon check-in. Some rooms show signs of wear and tear, such as peeling wallpaper, cracked mirrors, holes in walls, and water stains. Noise is a frequent complaint, with guests reporting disturbances from outside traffic, noisy air conditioning units, and loud slamming doors due to a lack of dampers. Rooms are also described as having dim lighting, particularly in the bathroom, and some sliding bathroom doors are reported to be stuck or difficult to operate.

Dining & Food Quality
The hotel offers various dining options, though guest experiences are varied. While a high-end restaurant is conveniently attached to the hotel, providing a fine dining experience, the breakfast service receives mixed reviews. Most guests note that breakfast is not complimentary and must be purchased, with options often described as pre-packaged or microwaved and somewhat expensive. Some guests appreciate the availability of vegan options and the pleasant service during breakfast hours. The lobby bar is a popular feature, praised for its lively atmosphere and being a great spot for social gatherings, though some find the bar prices to be high. Additionally, guests appreciate the convenience of having snacks available for purchase within the hotel, along with nearby dining options.

Location & Accessibility
The hotel boasts a highly convenient location, making it an attractive choice for many travelers. It is situated directly off the New Jersey Turnpike, providing easy access for those traveling along I-95. Guests appreciate its proximity to a variety of amenities, including a Walmart directly across the street and a Millers Ale House adjacent to the property, offering convenient dining and shopping options. Several other restaurants and stores are also within easy reach. Parking is generally described as ample and free, with a well-lit parking lot contributing to a sense of safety. While the location is ideal for those driving, some guests have noted that reaching the hotel without a personal vehicle can be challenging, with potentially high costs for taxi or rideshare services from distant transit hubs.

Staff & Service
The hotel staff consistently receives high praise, with many guests highlighting their friendliness, helpfulness, and professionalism. Specific individuals are frequently commended for going above and beyond to assist guests, resolve issues swiftly, and provide a welcoming experience. The check-in process is generally described as quick and efficient. However, feedback regarding housekeeping services is a significant area of concern. Most guests report that daily housekeeping is not standard and must be specifically requested, with many instances of requests not being fulfilled, leading to rooms not being cleaned or fresh towels not being provided. Some guests have also reported instances of unresponsive or unhelpful staff when addressing serious room issues or noise complaints, creating frustration.

Additional Information
This hotel is a popular choice for wedding blocks, with many reviews praising the dedicated staff who assist with coordination, including setting up bridal suites for pre-wedding preparations and organizing shuttle services to venues. The hotel's pet-friendly policy is a notable feature, welcoming animals without an additional fee, though one guest reported a negative experience involving an accusation of pet mistreatment by staff. Guests who are loyalty program members appreciate the benefits, though some express dissatisfaction with the internet speed provided for higher tiers and the requirement to forgo points for complimentary breakfast. A few guests have reported serious issues with missing personal items after their stay, with difficulties in getting a response from the hotel. There have also been isolated incidents of fire alarms sounding, with some guests feeling communication from the front desk was lacking during these events.