Alpenpalace Luxury Hideaway & Spa Retreat

This luxurious mountain retreat is celebrated for its exceptional service and extensive spa facilities, offering a truly pampering experience. Its signature feature is the stunning heated outdoor pool with mountain views, providing an unparalleled setting for relaxation. Guests consistently highlight the gourmet dining and the overall tranquil atmosphere, making it an ideal destination for couples and adults seeking relaxation. Active travelers will also find it appealing due to the guided activities and complimentary e-bike rentals. To maximize your stay, be sure to participate in the diverse daily activity program and explore the vast wellness area. It is worth noting that while the hotel offers a serene escape, some rooms may experience minor traffic noise if windows are open, and the absence of air conditioning can be a concern during warmer months.

Facilities & Amenities
The hotel boasts an impressive and highly praised spa area, featuring multiple saunas including Tyrolean and herbal options, steam rooms, and both a spacious indoor pool and a large heated outdoor pool with breathtaking mountain views. Guests particularly enjoy the unique salt pool and various whirlpools, including a secluded "secret jacuzzi in a cave." The well-maintained and expansive garden provides numerous quiet relaxation areas with sun loungers. For those seeking activity, a sufficiently equipped fitness center is available, and the complimentary e-bike rentals are a major highlight, allowing guests to explore the beautiful surroundings. The hotel also offers reliable Wi-Fi throughout and provides a tablet in each room for convenience, though the lack of air conditioning is a notable point for some, especially in summer.

Cleanliness & Room Comfort
Guests consistently commend the impeccable cleanliness of the rooms and the hotel overall, with many appreciating the diligent twice-daily housekeeping service. The spacious rooms and suites are described as comfortable and well-appointed, featuring high-quality furnishings, a safe, refrigerator, and a large TV. Most guests find the beds comfortable, though some have noted the mattress quality could be improved. The spacious bathrooms are well-maintained and often include luxurious amenities. While the traditional Alpine style is charming, some guests suggest updating elements like the carpeting. A significant point of feedback is the absence of air conditioning, which can lead to uncomfortable heat during warmer periods, necessitating open windows that may introduce traffic noise in some street-facing rooms.

Dining & Food Quality
The hotel's culinary offerings receive widespread acclaim, particularly the excellent breakfast, which is described as abundant and varied. It features a wide selection of fresh ingredients, live cooking stations for eggs and crepes, fresh juices, and a delightful array of pastries and local products. The gourmet dinner is consistently praised for its high quality, refined presentation, and diverse multi-course menus, often with daily changing themes. An afternoon snack buffet with cakes and fruit is also a popular addition. Most guests find the high-quality food delicious and satisfying, though some have found the gourmet style occasionally too experimental or the portions smaller than expected for a five-star establishment. The wine list is extensive, complementing the dining experience.

Location & Accessibility
Nestled in the enchanting Ahrntal valley, the hotel boasts a picturesque and tranquil setting surrounded by lush greenery and offering stunning mountain views. It is an excellent starting point for various outdoor activities, with numerous hikes and e-bike tours readily accessible, enhanced by the hotel's complimentary e-bike rentals and guided programs. For winter sports enthusiasts, the hotel is conveniently located between two ski areas and provides a dedicated shuttle service. While the area is praised for its natural beauty and peaceful ambiance, some guests note its somewhat isolated nature, with limited options for exploring nearby towns. An underground garage is available for guest parking, adding to convenience.

Staff & Service
The hotel is consistently lauded for its exceptional service and highly professional staff, who are described as attentive, kind, and discreet. Guests frequently highlight the personalized approach, with staff remembering preferences and providing thoughtful touches like daily personalized notes and welcome treats. The smooth check-in process and personal escort to rooms set a welcoming tone. Daily cleaning and turndown service are meticulously performed. The restaurant staff receives particular praise for their professionalism, attentiveness, and friendliness, enhancing the dining experience. While most feedback is overwhelmingly positive, a few guests have mentioned minor issues with some staff being perceived as less experienced or occasional oversights in housekeeping, such as forgetting to restock toiletries.

Additional Information
The hotel offers a comprehensive daily activity program that includes guided hikes, e-bike tours, yoga, and various spa treatments, ensuring guests have ample opportunities for engagement and relaxation. A thoughtful local discount card is provided, offering reduced rates for public transport and museums in the area. The hotel maintains a welcoming pet-friendly policy, making it a comfortable choice for guests traveling with their companions. While the hotel's traditional Alpine style is appreciated by many for its charm, some guests suggest that certain areas could benefit from modernization. Guests should be aware that the hotel does not have air conditioning, which can impact comfort during peak summer temperatures, leading some to shorten their stays.