Alteza Polanco

This hotel is highly regarded for its prime location in Polanco, a safe and vibrant neighborhood, making it a hub for exploring the city's cultural and business offerings. Guests consistently highlight the hotel's exceptional cleanliness, spacious rooms, and the consistently friendly staff. The hotel is particularly well-suited for business travelers due to its proximity to corporate centers and for leisure travelers and sightseers looking to explore nearby museums and shopping districts. Couples and families also find the hotel comfortable and convenient for their stays. To enhance your experience, consider requesting a room that faces outwards for better natural light and ventilation, and be sure to explore the numerous dining options available just steps from the hotel.

Facilities & Amenities
The hotel offers a range of facilities designed for guest convenience and comfort. Most guests found the Wi-Fi connectivity reliable and fast, suitable for work, though a few reported occasional instability or slow speeds. A compact gym is available for those wishing to maintain their fitness routine, described as basic but adequate for a light workout. In-room amenities are appreciated, including a frigobar, coffee maker, and iron, adding to the comfort of the stay. While some guests noted the absence of a dedicated bar for evening relaxation or meetings, the overall functionality of the hotel's amenities contributes positively to the guest experience. The presence of an elevator ensures easy access to all floors.

Cleanliness & Room Comfort
Guests frequently praise the hotel's high standards of cleanliness, noting that rooms are spotless and well-maintained. The spacious rooms are a recurring positive, providing ample space for relaxation. Most guests found the beds comfortable and conducive to a good night's sleep, though a few mentioned beds being too firm or issues with the bed frame sliding. Some rooms, particularly those facing internal courtyards, were described as dark or lacking natural ventilation, with windows that could not be opened, leading to a stuffy feeling for some. While many rooms feature effective air conditioning, some guests experienced issues with units not cooling sufficiently. Noise levels from hallways or adjacent rooms were occasionally noted, but overall, the rooms are considered quiet. The bathroom facilities are generally well-regarded, though some found them small or noted minor issues like a clogged sink.

Dining & Food Quality
The hotel's dining experience primarily revolves around its breakfast service, which receives consistent praise. Served in the restaurant on the top floor, guests enjoy a simple yet delicious meal, often highlighting the amazing city views from the rooftop terrace. The food quality is generally rated highly, with options including a complete buffet and à la carte dishes. Many guests found the breakfast to be a great start to their day, though some noted that the options were somewhat limited, particularly for extended stays, with a prevalence of egg-based dishes. A common observation is that the restaurant operates only for breakfast, meaning no lunch or dinner service is available on-site, prompting guests to explore nearby dining establishments.

Location & Accessibility
The hotel boasts an excellent and highly praised central location in Polanco, one of the city's safest and most vibrant neighborhoods. Guests appreciate its proximity to major attractions such as the Soumaya Museum, Jumex Museum, and large shopping centers like Plaza Carso and Antara Fashion Hall. It is also conveniently located near the Banamex Center and the Canadian visa office, making it ideal for specific appointments. The area is described as very walkable, with numerous restaurants, cafes, pharmacies, and supermarkets within easy reach. While Mexico City traffic can be challenging, the hotel's strategic position allows for relatively easy access to various parts of the city, and guests often recommend using ride-sharing services for longer distances.

Staff & Service
The hotel's staff consistently receives high praise for their friendliness, helpfulness, and attentive service. Guests frequently commend the warm welcome and the staff's willingness to assist with various requests, from providing directions to arranging taxi services. The check-in process is generally described as quick and efficient, contributing to a smooth arrival. However, a few guests experienced less empathetic service regarding early check-in requests or felt pressured by housekeeping for early check-out. Despite these isolated incidents, the overall sentiment highlights the staff's dedication to providing excellent service, making guests feel comfortable and well-cared for throughout their stay.

Additional Information
Guests have mixed opinions regarding the value for money offered by the hotel, with some finding it to be on the pricier side for the amenities provided, while others consider it a good value given its prime location. It is important for guests to be aware of the hotel's strict check-in/check-out times, as early arrivals or late departures may not always be accommodated without prior arrangement. Some guests noted that hallway noise can occasionally be heard from the rooms, particularly in the mornings. The hotel does not feature a dedicated bar for evening drinks or social gatherings, which some guests found to be a missed amenity.