Amérian Mendoza

The hotel offers a distinctive blend of traditional charm and spacious accommodations, making it a notable choice in Mendoza. Its central location is a signature feature, placing guests within easy reach of key attractions and vibrant nightlife. The hotel is particularly well-suited for sightseers and couples looking to explore the city on foot, as well as business travelers who appreciate convenient access to downtown offices and reliable internet. Families also find the large rooms and amenities appealing, providing ample space for relaxation after a day of activities. Guests consistently highlight the attentive staff and the overall good value for the experience. To enhance your stay, consider requesting a room on a higher floor for more expansive city or mountain views, and be prepared for some of the hotel's older facilities which, while well-maintained, reflect a classic style.

Facilities & Amenities
The hotel features a rooftop pool that, while often described as small and with limited seating, offers amazing views of the city. Guests note the pool water can be very cold as it is not heated, which limits its usability for some. A gym is available, though many find it basic and equipped with older equipment, suggesting it may not meet the needs of all fitness enthusiasts. Wi-Fi connectivity receives mixed reviews, with some finding it reliable and others experiencing frequent disconnections, impacting their ability to stay connected. The hotel's overall condition is frequently mentioned as dated or old, with some areas appearing shabby or in need of renovation, reflecting its traditional style. Some guests also report issues with smart TVs not being compatible with streaming services and a general lack of in-room amenities like adapters or sufficient toiletries.

Cleanliness & Room Comfort
Guests widely praise the hotel's cleanliness, noting that rooms are kept tidy and impeccable throughout their stay. The spacious rooms are a consistent highlight, often described as larger than average and very comfortable, with some even featuring separate sitting areas that enhance the sense of space. However, feedback on bed comfort is mixed, with some finding beds comfortable while others report issues with uncomfortable pillows or worn mattresses that can feel hard or have noisy springs. The bathrooms frequently receive negative comments regarding their older condition, cracked tiles, poorly functioning showers (low pressure, water leaking onto the floor), and threadbare towels. Some guests also report unpleasant drain smells and issues with heating or air conditioning effectiveness, which can impact overall comfort.

Dining & Food Quality
The breakfast buffet generally receives mixed but often positive feedback, with many guests appreciating its variety and completeness, including fresh fruits, pastries, and hot options. However, some specific items like scrambled eggs are occasionally described as tasteless or of lower quality, and the coffee is sometimes criticized. While the breakfast is considered sufficient, some guests feel it could be improved with more premium options like natural juices or better quality cold cuts. The hotel's restaurant for dinner receives overwhelmingly negative reviews, with guests reporting long wait times for food and dishes being poorly prepared, leading many to avoid dining there and seek alternatives in the surrounding area.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for exploring the city. Guests appreciate its proximity to Plaza Italia and Plaza Independencia, as well as being within easy walking distance of numerous restaurants, bars, and shopping areas. The surrounding area is generally described as tranquil and safe for walking, providing a pleasant environment for guests. A significant point of contention for many guests is the parking situation. The hotel does not offer on-site parking and instead directs guests to a nearby paid garage, which requires obtaining and returning a key from the reception each time, leading to inconvenience and sometimes safety concerns, especially at night.

Staff & Service
The hotel staff consistently receives high praise for their helpfulness, attentiveness, and friendly demeanor. Guests frequently highlight their willingness to assist with requests, provide local recommendations, and ensure a pleasant stay, often going above and beyond to resolve issues like room changes due to air conditioning problems. The check-in process is generally described as efficient and welcoming, with staff often accommodating early arrivals or specific room preferences when possible. Many reviews commend the staff's professional approach and their dedication to guest satisfaction, contributing significantly to a positive overall experience. While the overall sentiment towards service is overwhelmingly positive, a few guests have reported isolated instances of unhelpful or unsympathetic interactions, particularly when addressing significant issues, but these appear to be exceptions to the generally excellent service.