Hotel AMANO Grand Central

The hotel stands out for its exceptional location directly across from Berlin Central Station, making it an ideal base for exploring the city and ensuring seamless travel connections. Guests frequently commend its modern design, overall cleanliness, and the generally friendly and helpful staff. The breakfast also receives high praise for its quality and variety. This hotel is particularly well-suited for business travelers due to its convenient access to transport hubs, and for sightseers and couples looking to explore Berlin's attractions with ease. While many rooms are comfortable, some guests note variability in room size and occasional noise from the surrounding area or within the hotel. To enhance your stay, consider requesting a room facing the courtyard for a quieter experience, and be aware that on-site bar availability can vary.

Facilities & Amenities
The hotel offers several convenient facilities and amenities that enhance the guest experience. Many guests appreciate the presence of an on-site Italian restaurant, Gambino's, which provides a convenient dining option with good food and atmosphere, though service can be mixed. The hotel also features a rooftop bar that offers impressive views, though its availability is often limited due to private events or specific operating hours, which can be a disappointment for some. Guests generally find the Wi-Fi connection to be strong and reliable throughout the property. Rooms are equipped with a coffee machine, though some guests note a lack of complimentary tea or milk, and a fridge, which occasionally has inconsistent cooling. The hotel also provides luggage storage for guests, which is a helpful service for early arrivals or late departures, and offers bike rental for exploring the city.

Cleanliness & Room Comfort
Guests frequently praise the overall cleanliness of the rooms and common areas, noting a modern and well-maintained environment. However, feedback on room size is mixed, with some finding rooms spacious and comfortable, particularly suites, while others describe them as quite small, especially for multiple occupants. The comfortable beds are often highlighted, though some guests mention issues with mattresses sliding apart in double beds or a preference for different pillow comfort options, as only one type is typically provided. The shower design is a recurring topic, with many rooms featuring a transparent or open shower area that some find lacking in privacy, and others noting high bath sides or slippery surfaces. Noise levels can vary; while some rooms are quiet, particularly those facing the courtyard, others experience street noise or disturbances from within the hotel. Air conditioning is generally effective, contributing to a comfortable room temperature.

Dining & Food Quality
The breakfast at the hotel consistently receives high praise from guests, often described as very good to amazing, with a wide breakfast variety that includes fresh options, cold cuts, cheeses, and hot dishes like scrambled eggs and bacon. Many appreciate the overall food quality and the extensive selection available. However, some guests find the breakfast to be on the pricier side. The on-site restaurant, Gambino's, is a popular choice for dinner, offering Italian cuisine. While many guests enjoy the food and atmosphere at Gambino's, some have reported mixed experiences with service, noting instances of being ignored or slow service. There are also comments about the restaurant's menu being somewhat limited or its pricing being higher than expected for the offerings.

Location & Accessibility
The hotel's central location is a significant advantage, situated directly across the street from Berlin Central Station. This proximity provides unparalleled public transport access, including trams, trains, and the metro, making it incredibly easy to navigate the city and reach the airport. Many popular attractions, such as the Brandenburg Gate and the Reichstag, are within walking distance, allowing guests to explore on foot. The convenience of being near the main train station is particularly beneficial for travelers arriving late or departing early. While the location is highly praised for its accessibility, some guests note that the immediate surrounding area might lack the vibrant atmosphere of other neighborhoods. Parking is available, but guests frequently mention that it is quite expensive.

Staff & Service
The hotel's staff generally receives positive feedback for their friendliness and helpfulness. Guests often highlight the efficiency of the check-in process, with many appreciating the option for early check-in when available, and the convenience of luggage storage. The team is frequently commended for being professional, accommodating, and responsive to guest requests, such as providing extra towels or addressing minor room issues. Many guests report a smooth and pleasant interaction with the staff, contributing to a positive overall experience. However, some reviews mention isolated instances of staff being perceived as unapproachable or indifferent, particularly in the restaurant areas, and occasional long wait times at the reception desk during peak hours, which can impact the initial impression.

Additional Information
Several important details contribute to the overall guest experience. A recurring point of feedback concerns bar access; while the hotel advertises a rooftop bar, guests frequently report that it is often closed for private events or operates with limited hours, leading to disappointment. Another common theme is the cost of parking, which many guests find to be quite expensive. In-room amenities are also a topic of discussion, with many guests noting the absence of a kettle or tea-making facilities, and a lack of complimentary milk or sugar for the coffee machine. Some guests also mention issues with pillow comfort, finding them too soft or too firm, and the design of some slippery bathtubs without grab rails, which can pose a safety concern.