Amedia Express Passau, Trademark Collection by Wyndham

This hotel primarily serves as a convenient stopover hotel for transit travelers and road trippers due to its easy access from the highway and ample parking. Many guests find it suitable for a short stay or an overnight stop, appreciating its value as a budget option. While some travelers highlight comfortable beds and a generally clean environment, a significant number of reviews point to persistent issues with room size, overall cleanliness, and noise levels. Event attendees also find the location practical for nearby venues. To ensure a smoother experience, guests should manage expectations regarding room spaciousness and be prepared for potential noise, especially at night.

Facilities & Amenities
The hotel offers convenient free parking, including a large covered parking area, which is highly appreciated by guests, particularly those traveling by car. While some guests found the Wi-Fi to be reliable, others reported poor or non-existent connectivity. The hotel provides a water dispenser and complimentary coffee at the reception, which are welcome touches. There is an on-site Chinese restaurant for dining convenience. However, many rooms lack a refrigerator, and there are no in-room kettles or coffee machines. Feedback on the elevator is mixed, with some guests noting maintenance issues or difficulty locating it. Most rooms do not have air conditioning, which can lead to uncomfortable heat, though some guests were provided with a fan.

Cleanliness & Room Comfort
Feedback on cleanliness is notably mixed; while some guests found their rooms to be very clean and well-maintained, a considerable number reported issues such as stained carpets, dust, mold spots in the shower, and hairs on linens or in the bathroom. Rooms are consistently described as small, tiny, or even "micro rooms," often making it difficult to move around or store luggage. Bed comfort also varies, with some guests praising the comfortable and soft beds, while others found them too soft, worn out, or creaking. A major recurring complaint is the significant noise levels, stemming from the adjacent parking lot, thin walls, and early morning deliveries from the nearby supermarket, making a restful night's sleep challenging for many. The general worn condition and lack of air conditioning further impact comfort.

Dining & Food Quality
The breakfast offered at the hotel receives mixed reviews. Many guests found it acceptable, with a decent variety of options including cold cuts, cheese, vegetables, breads, and hot beverages, and some praised the coffee quality. However, some guests felt the breakfast was overpriced for what was offered, noting issues with items not being refilled promptly or a lack of space in the dining area. The quality of the food is generally considered modest. Additionally, the hotel features a Chinese restaurant on the premises, providing a convenient dining option for guests.

Location & Accessibility
The hotel's location is a key feature for many travelers, situated in an industrial area or commercial complex directly above a supermarket. Its primary advantage is its convenient access to the highway or motorway, making it an ideal stop for those on long journeys. While it offers free parking on site, guests should be aware that the parking lot is shared with the supermarket and can be noisy, especially at night. The hotel is located a considerable distance from the city center, typically requiring a short drive or public transport. Although a bus stop is nearby, public transport options may be limited in the evenings.

Staff & Service
Guest experiences with the staff and service are highly varied. Many reviews commend the friendly staff for their helpfulness and professional demeanor, highlighting positive interactions during check-in or with housekeeping. However, a significant number of guests reported negative encounters, describing staff as unprofessional, unfriendly, or incompetent. Frequent issues include long waits at check-in, problems with key cards not working, and the reception being unattended, particularly during late arrivals or early departures. Attempts to contact the hotel via emergency hotlines were often unsuccessful or unhelpful, leading to frustration for guests unable to access their rooms.

Additional Information
The hotel frequently utilizes a self-check-in process for late arrivals, which involves retrieving key cards from a box, though this system often leads to complications due to non-functional key cards or unhelpful emergency contacts. Many reviews indicate that the hotel is aged and in need of refurbishment, with guests noting worn-out furnishings and general disrepair. The hotel is situated within a larger commercial building, which can make finding the entrance challenging for first-time visitors. While the hotel maintains a pet-friendly policy, some guests reported negative interactions with staff regarding their pets, despite the policy. Guests should be prepared for a no-frills experience, as the focus is on basic accommodation rather than extensive amenities.