Americas Best Value Inn New London Mystic

This hotel is particularly noted for its inclusion of kitchenettes in many rooms, offering a practical feature for guests seeking extended stays or self-catering options. Its location provides convenient access to major highways and various local points of interest, making it suitable for budget-conscious travelers and those needing to be close to specific destinations like the ferry terminal or shopping areas. While recent changes under new ownership have brought about some renovations and a focus on improved cleanliness, guests should manage their expectations regarding the overall condition and amenities. To ensure a smoother experience, it is advisable to confirm the hotel's deposit policy beforehand, as this has been a point of confusion for some visitors.

Facilities & Amenities
Many rooms are equipped with a kitchenette, featuring a microwave, refrigerator, electric-burner stove, and sometimes a conventional oven, which is a significant convenience for guests. However, it is important to note that these kitchenettes often lack essential items such as pots, pans, plates, or utensils. Guests frequently mention issues with the in-room television sets, describing them as outdated, sometimes non-functional, or poorly positioned. While free Wi-Fi is generally available, the air conditioning units have received mixed feedback, with some guests reporting mold, poor performance, or difficulty in operation. The property does not have an elevator, which is a consideration for guests with assistive transport devices or mobility challenges, though management is noted for accommodating requests for first-floor rooms. Parking is available, and some guests appreciate the added security of key-card access to internal hallways.

Cleanliness & Room Comfort
While some guests have noted improvements in cleanliness under new ownership, a significant number of reviews highlight persistent and pervasive issues. Many guests reported encountering unpleasant odors throughout the hallways and rooms, ranging from musty to chemical or smoke-related, which often lingered on personal belongings. Concerns about pests, including roaches and bed bugs, were frequently raised, leading to discomfort and unease. The general cleanliness of rooms was a major point of contention, with reports of stained and torn furniture, mold in various areas, particularly in bathrooms and around windowsills, and overall dirtiness on surfaces and flooring. While some found the beds comfortable, others described them as lumpy or having visible stains. Noise levels from neighboring rooms or outside the property were also a recurring complaint, impacting sleep quality.

Location & Accessibility
The hotel boasts a highly convenient location, offering easy access to major highways, which is frequently praised by guests for facilitating travel. It is situated within close proximity to a variety of essential services and attractions, including shopping centers, grocery stores, and numerous restaurants, many of which are within walking distance. The property is also conveniently located near a bus stop, providing public transportation options. For those traveling to specific destinations, its close distance to the ferry terminal, a local casino, and a military base is a significant advantage. While some guests felt safe and secure within the hotel premises, a few expressed concerns about the surrounding neighborhood, noting some visible activity in the parking lot that made them feel uneasy.

Staff & Service
The staff at this hotel consistently receives high praise for their friendly, helpful, and accommodating demeanor. Guests frequently highlight the positive interactions with the front desk team, describing them as welcoming and professional. The hotel is noted for its flexible check-in policies, often allowing guests to access their rooms earlier than the standard time, which is a valued convenience. While the staff's willingness to assist with requests is appreciated, feedback regarding housekeeping services is mixed; some guests reported delays or had to repeatedly request room cleaning. Despite some challenges with tracking guest-requested repairs, the staff generally makes an effort to address maintenance issues when brought to their attention, contributing positively to the overall guest experience.

Additional Information
Guests should be aware of the hotel's deposit policy, which typically involves a $100 charge that can take up to five days to be returned to the card, a detail some guests felt was not clearly communicated during booking. The property implements a locked access system to internal hallways during late-night hours, usually from 11 pm until morning, which is intended to enhance guest security but can also pose a minor inconvenience for food deliveries. Under new ownership, the hotel has undergone renovations and improvements, including updates to rooms and landscaping, indicating an ongoing effort to enhance the guest experience.