Americas Best Value Inn & Suites

This hotel is primarily chosen for its affordability and suitability for overnight stays, particularly appealing to budget travelers who prioritize a low cost. Its pet-friendly policy is a notable feature for those traveling with animals. While some guests found the staff to be helpful and the check-in process efficient, many reviews highlight significant concerns regarding cleanliness, room comfort, and the quality of the breakfast offerings. The general condition of the property is often described as old and worn. For guests considering a stay, it is advisable to manage expectations regarding amenities and room condition, and perhaps bring personal comfort items or plan for off-site dining.

Facilities & Amenities
The property is generally perceived as old and outdated, with many guests noting that the actual appearance does not match online images. A significant point of disappointment is the advertised pool, which guests discover is permanently closed. While some areas like the lobby and waiting area have reportedly been redone and are appealing, the overall facility condition is a recurring negative theme. Individual room features like air conditioning and heating units are present, with some functioning well, though others are reported as non-working. A unique two-door system was also mentioned by one guest.

Cleanliness & Room Comfort
This is a major area of concern for many guests, with numerous reports of filthy conditions. Reviews describe rooms with feces around the toilet, food on the floor, beer bottles, hair, bugs, and even roaches. Stained sheets and towels are frequently mentioned, leading guests to question their cleanliness. While a few guests found their rooms clean and serviceable, this was not the common experience. Beds are often described as hard, squeaky, or like concrete, though some guests did find them comfortable. Pillows are consistently noted as awful. AC units are sometimes non-working, resulting in uncomfortably hot rooms. Bathrooms can be dirty or have slippery bathtubs, and limited towels are often provided.

Dining & Food Quality
The breakfast offering is a consistent source of disappointment for most guests, frequently described as a joke or sad. It typically consists of very limited options, primarily cereal (such as plain Cheerios or Raisin Bran) and various pre-packaged Little Debbie snacks like HoHos, Swiss rolls, Zingers, honey buns, and mini muffins. While coffee is generally available, the overall selection is minimal and does not meet the expectations for a substantial or satisfying breakfast, leading many guests to seek dining options elsewhere.

Location & Accessibility
The immediate environment around the hotel, particularly the parking lot, is a significant concern for guests. Reports mention overflowing trash and individuals partying in the lot, which contributes to feelings of being unsafe. Some guests also noted the presence of a strange man watching guests enter and exit the motel at night, further detracting from a sense of security. While the hotel might be convenient for an overnight stay due to its general location, the conditions and activity in the parking area and surrounding vicinity negatively impact the overall guest experience.

Staff & Service
Feedback on the staff is mixed, but many guests reported positive interactions. The front desk staff is frequently described as nice, awesome, extremely nice, and helpful, particularly during late check-ins. The check-in process itself is often noted as fast and easy. However, some guests experienced difficulties understanding the front desk clerk due to a plexiglass barrier. Conversely, there are multiple reports of rude managers who refuse refunds or yell at guests, creating very negative and frustrating experiences, especially when guests attempt to address significant room issues.

Additional Information
The hotel operates with a pet-friendly policy, specifically accepting dogs. However, guests frequently report issues with smoking in designated non-smoking halls and rooms, leading to unpleasant odors throughout the property. A recurring problem highlighted in reviews is the difficulty guests face in obtaining refunds, even when rooms are found to be uninhabitable due to extreme filth or the presence of bed bugs. Managers are often reported as refusing to issue refunds, even when staff acknowledge issues. Guests are advised to manage their expectations given the price point, as it is generally considered a no-frills motel.