AmericInn by Wyndham Memphis East

The hotel is primarily characterized by a significant discrepancy between advertised amenities and actual conditions, presenting a challenging experience for many guests. Its current state, frequently described as being under extensive renovation or in disrepair, impacts nearly every aspect of a stay, from room comfort to available services. This property might appeal to extremely budget-conscious travelers or those in emergency situations who prioritize immediate, temporary shelter over comfort and advertised features, provided they are fully aware of the severe limitations. Guests consistently report issues with cleanliness, non-functional facilities, and a general lack of maintenance throughout the premises. To manage expectations, it is advisable for prospective guests to verify the availability of specific amenities directly with the hotel and be prepared for a stay that may differ significantly from typical hotel standards, as many advertised features are unavailable.

Facilities & Amenities
Guest feedback on facilities and amenities is largely negative, with many advertised features being unavailable or non-functional. The swimming pool, a key advertised amenity, is consistently reported as closed, often described as drained or in disrepair, disappointing guests who booked specifically for its use. Similarly, the fitness center and business center are frequently mentioned as non-existent or inaccessible. While Wi-Fi is advertised, many guests experience poor or no signal, hindering connectivity. The elevators are a recurring concern, with reports of them being broken, slow, or having graffiti. Additionally, vending machines are often found to be out of order, and ice machines may be broken or have mold. The overall impression is that the hotel's facilities are in a significant state of neglect, failing to meet basic guest expectations.

Cleanliness & Room Comfort
The cleanliness and comfort of rooms are major points of concern for guests. Many rooms are described as filthy, with sticky floors, stained walls, and dirty bed sheets exhibiting burn holes, hair, or other unidentifiable stains. The bathrooms often present issues such as unclean bathtubs, mold, sarcophagus on toilets, and broken fixtures like sinks or toilets that do not flush. Guests frequently report a strong, unpleasant smell throughout the hotel and in rooms, often attributed to marijuana smoke, cigarette smoke, mildew, or even human excrement. Essential in-room amenities like air conditioning are often non-functional, and coffee makers or lamps may be broken. Smoke detectors are frequently reported as missing or disconnected, raising significant safety concerns. Noise levels, both from hallways and outside traffic, are also commonly mentioned as disruptive.

Dining & Food Quality
Guest feedback on dining options is consistently negative, primarily due to the absence of breakfast, despite it being widely advertised as included. Many guests express disappointment upon arrival when informed that the kitchen is closed or that breakfast service has been discontinued for an extended period, often attributed to ongoing "renovations." This forces guests to seek food options elsewhere, adding unexpected costs and inconvenience to their stay. There are no mentions of other dining facilities like restaurants or bars being operational, further limiting on-site food and beverage choices. The lack of available breakfast is a significant point of contention for many, as it directly contradicts the information provided during the booking process.

Location & Accessibility
The hotel's location is generally described as convenient due to its proximity to the interstate, making it accessible for travelers. However, the surrounding area raises significant safety and comfort concerns for many guests. Reports frequently mention the presence of individuals engaging in concerning activities in the parking lot and near the hotel entrance, contributing to a sense of insecurity. The parking lot itself is often noted for being trashed, having broken gates, and sometimes requiring cash-only deposits for rooms. Guests also report loud music and traffic noise from the nearby thoroughfare, which can be disruptive, especially at night. While the location offers easy access to major roads, the immediate environment outside the hotel is a recurring point of negative feedback.

Staff & Service
Feedback regarding the staff and service is mixed, though some positive interactions are noted amidst numerous issues. Some guests describe the front desk staff as friendly, helpful, and accommodating, particularly when addressing room changes due to severe issues or during the check-in process. The night manager and certain attendants have also received praise for their politeness and willingness to assist. However, other guests report staff being unconcerned, rude, or unresponsive to maintenance requests. Issues with the check-in process include unexpected cash-only deposits and difficulties with the hotel's internet system affecting reservations. The overall impression is that while individual staff members may strive to be helpful, systemic issues often hinder their ability to provide consistent and effective service.

Additional Information
Several important details frequently emerge from guest reviews that do not fit into other categories. A recurring issue is the requirement for a cash-only deposit, which is often unexpected and not clearly communicated during booking, causing inconvenience for guests who do not carry cash. The hotel is frequently described as being under renovation, a reason often given for the lack of advertised amenities like breakfast or a functional pool. However, the extent of these renovations and their impact on guest experience are significant. Furthermore, numerous guests report serious fire safety hazards, including deadbolted exit doors and missing or disconnected smoke detectors in rooms, raising critical concerns about guest well-being. These points highlight significant operational and safety issues that guests should be aware of before booking.