AmericInn by Wyndham Omaha

This hotel is currently undergoing extensive renovations, which significantly impacts the overall guest experience, often leading to mixed feedback. Despite the ongoing work and widespread reports of cleanliness issues and a run-down appearance, many guests consistently praise the staff for their friendliness and accommodating nature. The property is frequently chosen for its affordable rates, making it a suitable option for budget-conscious travelers or those in need of a temporary stay, such as during home repairs. However, a major recurring disappointment for many is the closed pool. To ensure a more satisfactory visit, it is advisable for prospective guests to confirm the operational status of key amenities like the pool before booking and to manage their expectations regarding the property's current state of repair.

Facilities & Amenities
Many guests report significant issues with the hotel's facilities and amenities. The indoor pool and hot tub are consistently noted as being closed for maintenance or appearing unkempt, leading to considerable disappointment for those who booked specifically for these features. The fitness center is also frequently described as non-functional or inaccessible. The elevator is a common source of complaint, often reported as broken, rickety, or unreliable. In-room amenities are often lacking, with guests noting the absence of a coffee maker, water cups, tissues, or even pens and paper. Some rooms feature balconies, but these are often found to be dirty with dog waste or cigarette butts, and sometimes have broken doors or locks. Furthermore, guests frequently encounter exposed wiring, non-working outlets, and issues with mini-fridges or televisions not functioning properly.

Cleanliness & Room Comfort
The hotel receives overwhelmingly negative feedback regarding cleanliness and room comfort. Guests consistently describe rooms, hallways, and bathrooms as dirty, filthy, or disgusting, with widespread stains on carpets, walls, furniture, and bedding. A pervasive issue is the presence of unpleasant odors, ranging from musty and damp smells to strong scents of cigarette or marijuana smoke. Rooms are frequently noted as being dated and in a state of disrepair, with holes in walls, peeling wallpaper, and broken fixtures. While some guests find the beds comfortable, many report them as being hard or causing soreness, and linens are often described as stained or containing hair. Bathrooms are a particular concern, with common complaints about mold, rust, hair in tubs, backed-up or leaking toilets, broken shower heads, and a general lack of cleanliness. Noise levels from traffic and other guests are also frequently mentioned as disruptive.

Dining & Food Quality
Guest feedback on dining and food quality is predominantly negative, with the complimentary breakfast being a consistent source of disappointment. Many describe it as a "joke," "dismal," or "pathetic," offering very limited options. The selection is typically carb-heavy, consisting mainly of waffles, bagels, bread, toast, and cereal, with a notable absence of protein items such as eggs or meat. The coffee machine is often reported as non-functional or serving cold coffee, and the juice machine frequently dispenses only water. Guests also mention the poor quality of food items, including stale bread, dry pastries, and even rotten fruit. The breakfast area itself is often described as messy and uninviting, with overflowing trash cans and a general lack of upkeep, further detracting from the dining experience.

Location & Accessibility
The hotel's location elicits mixed reviews from guests. While some appreciate its central position and easy access to various points of interest, including a nearby shopping mall, restaurants, and local attractions like the zoo and downtown area, others find it somewhat challenging to access directly from the highway. Parking is available on-site, though its condition can be affected by ongoing construction, leading to some disarray. A recurring concern for several guests is the perceived safety of the surrounding area, with mentions of undesirable activity or individuals, which can impact the overall comfort level. Additionally, some guests report issues with key card access to side entrances, often necessitating entry through the main lobby, which can be inconvenient.

Staff & Service
The staff and service at the hotel receive varied feedback, though many guests highlight positive interactions. Numerous reviews commend the staff for being friendly, helpful, accommodating, and understanding, often going out of their way to assist guests. However, some guests report negative experiences, particularly with certain managers, describing them as rude or disrespectful. The check-in and check-out processes can be inconsistent, with some guests experiencing quick service while others encounter issues with reservations, unexpected deposits, or late check-out charges. A common complaint pertains to housekeeping, with many guests noting a lack of daily service, including no trash removal, no fresh towels, or beds not being made. Guests frequently have to request these basic services, and issues with deposit refunds are also a recurring theme, often taking longer than expected to process.

Additional Information
A significant aspect of the guest experience is the hotel's ongoing renovations and construction, which are frequently mentioned as causing noise, dust, and general disarray throughout the property. This work often impacts the availability and functionality of advertised amenities. Another prominent issue is the hotel's policy regarding deposits, with many guests expressing frustration over unexpected charges, difficulties in obtaining refunds, or lengthy delays in their return. Guests also consistently report problems with room key cards, which often fail to work, requiring multiple attempts or frequent trips to the front desk for re-activation. While the hotel is pet-friendly, some guests note challenges such as finding suitable outdoor areas for pets or discovering pet waste on balconies. Overall, general security concerns are also raised by some, stemming from the presence of other guests or the surrounding environment.