Amman Rotana

The hotel offers a memorable experience, primarily distinguished by its panoramic city views from high floors, which guests consistently highlight as a major draw. Its excellent location in the heart of the city, coupled with spacious rooms and an attentive staff, makes it a popular choice. The delicious breakfast also stands out as a top feature. This hotel is particularly well-suited for sightseers eager to explore the city's attractions, business travelers seeking convenience and comfort, and couples looking for a romantic getaway with stunning vistas. Families also find the spacious accommodations appealing. To maximize your experience, guests recommend requesting a room on a higher floor to fully appreciate the breathtaking views. Additionally, while the central location is a plus, some guests advise being mindful of potential noise from nearby entertainment venues, especially on weekends.

Facilities & Amenities
Guests generally find the hotel's facilities to be well-maintained and convenient, enhancing their stay. The hotel features a fitness center for those wishing to maintain their workout routine, though some guests noted the pool is relatively small. Wi-Fi is available, with most guests finding the connection reliable, though a few reported it being weak in their rooms. The business lounge on a high floor offers a sophisticated space with excellent service and stunning views, appreciated by many. For evening entertainment, a rooftop bar with a DJ is available, providing a lively atmosphere. However, some guests found the music from this venue to be quite loud, impacting sleep. While the hotel aims for convenience, a few guests mentioned the absence of readily available items like chargers or cables, and some found that basic room supplies like water or tissues needed to be requested.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed. Many guests praised the spacious rooms and comfortable beds, often highlighting the high-quality linens and the impressive city views from higher floors. However, a significant number of reviews expressed concerns regarding the overall cleanliness, citing dusty rooms, dirty floors, and occasional unpleasant smells, particularly of smoke in non-smoking rooms. Issues with bathroom drainage were also reported, leading to water accumulation, and some noted limescale in showers. While some found the rooms quiet, noise levels from nearby entertainment venues, especially at night, were a recurring complaint, severely impacting sleep for many. Additionally, some guests found room amenities like water, tissues, or hangers were not consistently replenished, and water pressure was occasionally lower than expected.

Dining & Food Quality
The hotel's dining experience, particularly the breakfast, receives widespread acclaim. Guests consistently praise the extensive breakfast buffet, highlighting its variety and high food quality. Many enjoyed the freshly prepared options, such as the popular omelette station, pancakes, and traditional manakish. The service during breakfast is frequently commended for its attentiveness and efficiency. Beyond breakfast, the Gusto Italian Restaurant is a standout, with numerous positive mentions for its delicious food, including specific dishes like mushroom soup and gluten-free pasta options, and its pleasant restaurant atmosphere. The ThreeSixty restaurant also garners positive feedback for its offerings and service. While most experiences with room service food were positive, a few guests reported dissatisfaction with the taste or accuracy of their orders. Some guests noted that the main breakfast area could become crowded, occasionally leading to waits or requiring guests to use alternative dining spaces with fewer options.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets, making it exceptionally convenient for guests. It is situated directly across from the Boulevard, offering immediate access to a vibrant area with numerous shops, restaurants, and entertainment options. The proximity to a large shopping mall and the broader city center means many key attractions are within easy reach, often within walking distance. This makes the hotel ideal for both leisure and business travelers who value accessibility. While valet parking is available and generally efficient, some guests reported challenges with road closures in the surrounding area, particularly on weekends and public holidays, which could make accessing the hotel difficult and time-consuming. Despite these occasional access issues, the overall convenience and prime position are overwhelmingly praised.

Staff & Service
The staff and service at the hotel receive overwhelmingly positive feedback, consistently described as a highlight of the guest experience. Guests frequently commend the friendly staff for their welcoming demeanor, professionalism, and genuine willingness to assist with any request. The attentive service provided by various teams, from the reception to the dining areas, contributes significantly to a comfortable stay. While most guests experienced a quick check-in process, some noted occasional delays, particularly during peak times, and a few found the reception staff less experienced. Housekeeping generally maintains high standards, though a few reviews mentioned inconsistencies in room cleaning or replenishment of supplies. Room service is often praised for its efficiency and quality. Overall, the dedication of the professional staff to ensuring guest satisfaction is a recurring theme, making many feel truly at home.

Additional Information
Guests should be aware of a few specific details to ensure a smooth stay. The hotel's location adjacent to the Boulevard means that during weekends and public holidays, Boulevard closure policies can sometimes restrict direct vehicle access, requiring guests to navigate alternative routes. While the hotel maintains high security procedures, some guests found the security checks upon entry to be thorough. A specific food delivery policy prevents external delivery services from bringing food directly to guest rooms, which some found inconvenient. Additionally, some guests reported being charged a visitor fee for friends or family visiting them at the hotel. While the hotel offers many conveniences, the absence of an ATM in the lobby was noted by some business travelers as a minor inconvenience. These points, while not major detractors for most, are worth noting for a fully informed experience.