Andaz Napa, by Hyatt

The hotel's prime downtown Napa location is its signature feature, offering unparalleled walkability to a vibrant array of restaurants, bars, shops, and wine tasting rooms, making it an ideal choice for sightseers and wine enthusiasts eager to explore the area on foot. Guests consistently highlight the friendly and attentive staff, the comfortable and spacious rooms, and the excellent breakfast as key elements of a positive stay. The lively atmosphere, often enhanced by live music in the lobby and terrace bar, contributes to a memorable experience. This hotel is particularly well-suited for couples seeking a romantic getaway and business travelers attending events in the city center. To enhance your visit, consider requesting a room away from the main entertainment areas if you are sensitive to noise, and be sure to confirm specific room amenities upon arrival.

Facilities & Amenities
Guests frequently enjoy the hotel's vibrant social spaces, including a popular terrace bar often featuring fire pits and a lively lobby bar with live music on weekends. While the hotel does not feature a swimming pool or an on-site fitness center, some guests noted the availability of an off-site gym with potential reimbursement for transportation. Complimentary free Wi-Fi is provided, ensuring guests can stay connected. Many appreciate thoughtful touches such as the provision of refillable water bottles at check-in, promoting sustainability. Some rooms are equipped with a cozy gas fireplace, adding to the ambiance. However, some guests reported issues with the HVAC system generating noise or vibrations, which could impact comfort.

Cleanliness & Room Comfort
Most guests consistently praise the rooms for being clean, modern, and generally spacious. The beds are frequently described as very comfortable with high-quality linens, ensuring a restful sleep. Many rooms feature large bathrooms with spacious showers, and some suites offer a luxurious soaking tub. However, feedback on cleanliness is mixed, with some guests reporting issues such as dirty curtains, uncleaned floors, rotting bathroom door frames, rusty fixtures, and general unacceptable bathroom cleanliness. Noise is a significant concern for many, including street noise, bar noise from the hotel's entertainment areas, and loud air conditioning units or HVAC system vibrations, which can disturb sleep. Some guests also found the pillows awful and noted a lack of certain amenities like lotion or consistent coffee maker supplies.

Dining & Food Quality
The hotel's dining options, particularly breakfast, receive widespread acclaim, consistently described as excellent, delicious, and farm-to-table. Guests commend the quality of food and the attentive service provided by the restaurant staff. Popular breakfast items include omelets, yogurt parfait, overnight oats, and avocado toast, with some highlighting the use of local ingredients like English muffins from a nearby bakery. The hotel features a main restaurant and bars (lobby and terrace), where food quality is generally well-regarded. While the food is highly praised, some guests experienced slow service during breakfast, especially during peak hours, and occasional issues with missing ingredients or food arriving cold.

Location & Accessibility
The hotel's central location in downtown Napa is overwhelmingly praised as perfect and unbeatable. Guests appreciate being within easy walking distance to a diverse array of restaurants, bars, wine tasting rooms, shops, and local attractions such as the Oxbow Market and the wine train. This prime positioning significantly enhances the guest experience by minimizing the need for transportation within the downtown area. A notable convenience is the availability of free self-parking in a garage directly behind the hotel, complete with in-and-out privileges, which is a significant benefit in the area. Valet parking is also offered, though some guests noted it could be expensive or involve longer wait times.

Staff & Service
The hotel staff consistently receives high praise for their friendly, helpful, attentive, and professional demeanor, with many guests highlighting their excellent customer service and willingness to go above and beyond. The check-in process is generally described as quick and smooth, often accompanied by a complimentary glass of wine upon arrival. Staff members are frequently commended for their knowledge of local attractions and their ability to provide valuable restaurant recommendations. While housekeeping is generally seen as attentive, some reviews noted inconsistencies in room servicing. The valet service is also frequently mentioned for its efficiency and friendliness. However, a few guests reported issues with staff responsiveness to noise complaints or specific room maintenance concerns.

Additional Information
The hotel maintains a pet-friendly policy, allowing guests to travel with their companions, though a fee applies. Guests should be aware of a destination fee that is charged, which covers certain amenities and services, including parking and welcome drinks. The hotel operates a cashless policy for tips, so guests wishing to leave cash gratuities should plan accordingly. Loyalty program members often benefit from room upgrades and complimentary breakfast, though there can be some variation in which specific breakfast items are included. While the live music in the lobby and bar areas contributes to a vibrant atmosphere, some guests found it to be loud, particularly for rooms facing these areas or the street, which could impact sleep quality.