Hotel Andes Plaza

This hotel is highly regarded for its excellent central location, placing guests conveniently near various shops, restaurants, and key city attractions. Its signature feature is its accessibility, making it an ideal choice for sightseers eager to explore the city and business travelers seeking proximity to corporate hubs. Guests consistently highlight the attentive and friendly staff, the delicious and varied breakfast buffet, and the overall cleanliness of the premises. The hotel is also noted for its spacious rooms, providing a comfortable stay for all. It is well-suited for families looking for a secure and convenient base, and couples desiring a tranquil environment for their getaway. To enhance your experience, consider requesting a room away from the main street to minimize noise, and be prepared for potentially slower check-in times during peak hours.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and convenience, with many appreciating the well-maintained and spacious general areas. The hotel provides comfortable and ample event spaces, making it a suitable venue for various gatherings, courses, and corporate functions. Regarding internet access, most guests find the Wi-Fi connection to be reliable with good quality and coverage, supporting both work and leisure needs. However, some guests have reported issues with the Wi-Fi being slow or unstable, particularly in certain rooms, which occasionally impacted their ability to work remotely. Despite these isolated concerns, the hotel strives to provide a comfortable environment for its guests, ensuring a pleasant stay with its available amenities. The overall infrastructure is considered good, providing a comfortable and well-organized setting for visitors.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, with daily housekeeping ensuring a tidy environment. However, some reviews mention instances of less than ideal cleanliness, including stained linens or dusty surfaces, and a few guests noted a persistent unpleasant odor in some bathrooms. The beds receive mixed feedback; while many guests describe them as comfortable with cozy linens, a significant number found the mattresses to be excessively firm or soft, impacting sleep quality. Rooms are typically spacious and well-equipped with amenities such as a hair dryer, iron, desk, and television with internet access. A recurring concern is the noise levels from the street, adjacent rooms, or ongoing renovations, which can be disruptive, especially for rooms facing the main avenue or on lower floors. Some rooms also show signs of wear, including scratches on walls, damaged fixtures, or broken windows, which detract from the overall comfort.

Dining & Food Quality
The breakfast buffet is a highlight for many guests, consistently praised for its deliciousness and wide variety of options, including fresh fruits, local dishes, and hot beverages like coffee and chocolate served at the table. Guests appreciate the attentive staff in the dining area who ensure a pleasant start to the day. However, some guests have noted inconsistencies in the breakfast service, particularly during peak hours, with occasional delays in replenishing items or a lack of variety on certain days. A few reviews mentioned issues with food quality, such as stale bread or overripe fruit, and isolated incidents of undercooked items. The hotel's restaurant and room service also receive mixed reviews; while some guests enjoy the well-prepared and flavorful meals, others found the food to be inconsistent in quality, with some dishes described as bland or poorly executed. The overall dining experience is generally positive, but with room for improvement in consistency and replenishment.

Location & Accessibility
The hotel boasts an excellent central location, making it a significant advantage for guests. It is conveniently situated within walking distance of various shops, restaurants, and commercial areas, providing easy access to daily necessities and dining options. Guests appreciate its proximity to key city attractions like Parque 93 and the Zona Rosa, making it ideal for exploring the city. The hotel is also well-connected to public transportation, facilitating easy movement around the city. While the location is generally considered safe for walking, some guests noted that the immediate area can feel quiet at night. Parking is available at the hotel, but some guests found the parking facilities to be inconvenient or difficult to navigate. There were also concerns raised about the parking exit process, with some guests feeling restricted or delayed when trying to leave the premises.

Staff & Service
The hotel staff generally receives high praise for their friendliness, attentiveness, and professionalism, with many guests highlighting their willingness to assist with requests and provide helpful information. Housekeeping staff are consistently commended for their impeccable service and ensuring rooms are clean and well-maintained daily. However, feedback regarding the reception staff is mixed; while some guests experienced efficient and courteous service, a notable number reported less welcoming or impersonal interactions, and occasional disorganization during the check-in process. Some guests faced delays or issues with their reservations upon arrival, requiring extra time to resolve. Despite these isolated concerns, the overall service provided by the team, including those in the restaurant and security, is frequently described as excellent, contributing positively to the guest experience.

Additional Information
Guests should be aware that the hotel has been undergoing ongoing renovations and maintenance work, which has led to disruptive noise from drilling and hammering during the day, impacting the comfort of some guests. While the hotel generally maintains a high level of security, with 24/7 personnel and controlled access, there have been isolated reports of security concerns, including instances of unauthorized room access due to card issues or alleged theft of personal items. Some guests have also experienced inconsistent hot water supply in their rooms, with water temperature fluctuating or requiring a long wait to heat up, which can be particularly inconvenient in cooler weather. Additionally, the hotel has a visitor policy that restricts non-guests from entering rooms after 9 PM. These points are important for guests to consider for a fully informed stay.