Ann Arbor Marriott Ypsilanti at Eagle Crest

The hotel is celebrated for its beautiful property and spectacular views overlooking the lake and adjacent golf course, establishing it as a prominent venue for various conventions and weddings. Guests consistently praise the exceptional staff for their friendliness and attentiveness, alongside the hotel's overall cleanliness, which contributes significantly to a positive experience. While some areas of the hotel show signs of age, ongoing renovations are noted, aiming to refresh the ambiance. This destination is particularly well-suited for event attendees seeking convenient on-site facilities, golfers eager to utilize the nearby course, and business travelers due to its strategic location. Families and couples also find it appealing for scenic and relaxing getaways. To enhance your stay, it is advisable to inquire about the hotel's event schedule to manage expectations regarding potential crowds and to be prepared for the mandatory parking fees upon arrival.

Facilities & Amenities
Guests frequently commend the hotel's fitness center, describing it as huge and top-notch, often comparing it favorably to commercial gyms. However, feedback on the elevators is consistently negative, with many guests reporting them as dated, slow, and prone to issues, sometimes with only one being operational. A significant point of contention for many, especially families, is the complete absence of a swimming pool, which some feel is a major oversight for a property of this size and type. While Wi-Fi is available, some guests experienced connectivity problems. The lobby and other common areas are generally well-regarded, described as nice, upscale, and offering ample seating and workstation surfaces, along with pleasant fire pits outdoors. The bar area is also appreciated, though it can become crowded during events. Some guests noted the lack of guest laundry facilities and issues with ice machines.

Cleanliness & Room Comfort
The hotel generally receives positive remarks for its cleanliness, with many guests describing rooms as tidy and super clean. However, some reviews indicate inconsistencies, citing issues such as dirty floors, stained sheets, hairs, and moldy grout in bathrooms. While rooms are often noted as spacious and well-appointed, some guests found them dated or showing signs of wear like peeling walls and bubbling drywall, despite renovations. The beds and bedding are widely praised for being comfortable, ensuring a restful sleep, though a few found pillows to be clumpy or squishy. Noise is a recurring concern, with complaints about thin walls, hallway noise, slamming doors, and loud HVAC units. In-room amenities like refrigerators and coffee makers are appreciated, but the absence of microwaves is frequently mentioned. Some bathrooms lack exhaust fans or sufficient counter space, and there were isolated reports of ants and other pests.

Dining & Food Quality
Feedback on the hotel's dining options is mixed. While some guests praise the breakfast as phenomenal or a definite plus, many others found the buffet to be overpriced for its quality, describing it as mediocre, sparse, and lacking flavor, with watery oatmeal and tasteless eggs. The hotel's main restaurant and bar areas generally receive positive comments for their food quality and atmosphere, with specific dishes and drinks being highlighted. However, some guests reported slow service and instances of cold or unappetizing food, with one severe complaint about the food tasting metallic. The convenience of on-site dining is appreciated, especially during events, but the hotel does not offer room service. The Concierge Lounge is noted for providing good breakfast and evening snacks for eligible guests, offering a more consistent dining experience.

Location & Accessibility
The hotel's location is generally appreciated for its beautiful grounds and proximity to the Eagle Crest golf course and Ford Lake, offering scenic views and a quiet atmosphere. It is conveniently situated near major cities and the airport, with easy freeway access to areas like Ann Arbor. However, the most significant and widespread complaint revolves around parking. Guests are consistently frustrated by the mandatory parking fee, often ranging from thirty to over forty dollars per night, which many deem unreasonable and excessive for a suburban location with ample, often empty, parking spaces. Many guests felt this fee was a money grab and were surprised by it upon arrival, as it was not clearly disclosed during booking. Issues with the parking system itself, including difficult entry/exit, limited accessible spots, and small spaces, further contribute to guest dissatisfaction.

Staff & Service
The hotel's staff consistently receives overwhelming praise, being described as amazing, super friendly, professional, accommodating, and attentive. Many guests highlighted their helpfulness and willingness to go above and beyond, particularly during busy events or personal difficulties. The check-in process is generally smooth, with mobile options appreciated for their speed. While most interactions are positive, there were isolated reports of an unhelpful or rude night manager and occasional unresponsiveness from the front desk phone line. Housekeeping service is generally good, but some guests experienced early morning noise, missed cleanings, or failure to deliver requested items. The restaurant and bar staff are frequently commended for their excellent service and positive energy. The hotel is also noted for its pet-friendly service, with staff being welcoming and accommodating to guests traveling with animals.

Additional Information
The hotel frequently hosts large conventions and events, which, while a key feature, can lead to significant crowding and increased noise levels, particularly in hallways and common areas. Guests should be aware that during these periods, the hotel may feel short-staffed, leading to longer wait times at restaurants or for service requests. Ongoing renovations are noted, though some guests feel the updates lack attention to detail or are not comprehensive enough. A common point of frustration is the absence of microwaves in guest rooms, and the hotel also lacks guest laundry facilities and an airport shuttle. While the hotel maintains a pet-friendly policy, finding suitable outdoor areas nearby can be challenging. Some guests reported issues with lost and found follow-up, indicating a need for improved internal communication. The hotel is a popular wedding venue, but some couples experienced difficulties with room block management during peak times.