Hotel & Apartments Altstadtperle

The hotel offers apartment-style accommodations spread across various buildings, often noted for their quiet, residential location which provides a peaceful retreat from the city bustle. This setup makes it particularly suitable for travelers seeking a quiet base and those with cars due to available parking options. However, guest experiences are notably mixed, with frequent concerns raised about the overall cleanliness and the worn condition of the rooms, which often did not match online photos. The self-check-in process also proved challenging for many, leading to significant frustration upon arrival, especially for latecomers. While some guests found the staff friendly and helpful, communication barriers were sometimes reported. To ensure a smoother stay, guests are advised to confirm all check-in instructions well in advance and manage expectations regarding the age and maintenance of the room furnishings, as well as the availability of certain amenities.

Facilities & Amenities
Many guests reported significant issues with the hotel's Wi-Fi, frequently describing it as slow, unreliable, or completely non-functional, which greatly hindered their ability to stay connected or work. While some rooms were advertised with kitchens, many guests were surprised to find these facilities locked and only accessible for an additional charge, leading to disappointment and inconvenience, especially for families or those planning to self-cater. The general state of the furniture in the rooms was often described as old, broken, or mismatched, impacting the overall comfort and aesthetic. Some guests also noted the absence of an elevator in certain buildings, making it challenging to carry luggage to higher floors. Basic in-room amenities like kettles or refrigerators were also frequently reported as missing, despite being desired by guests.

Cleanliness & Room Comfort
A predominant concern among guests was the pervasive lack of cleanliness throughout the accommodations. Many reviews highlighted issues such as hair found on beds and towels, dust covering surfaces, sticky floors, and even mold in bathrooms. The overall room condition was frequently described as old, worn, and poorly maintained, with reports of cracks in walls, peeling wallpaper, broken doors, and damaged fixtures. The beds and mattresses were a significant source of discomfort, often described as old, sagging, or allowing springs to be felt, leading to poor sleep quality. While some found the bathrooms spacious, issues like dirty grout, broken mirrors, or a lack of basic toiletries like soap were noted. Noise levels were generally low due to the quiet location, but the poor state of the furnishings and lack of thorough cleaning significantly impacted guest comfort and satisfaction.

Dining & Food Quality
The breakfast offered at the hotel generally received positive feedback from guests, who found it to be tasty, fresh, and sufficiently varied for the price. Many appreciated the buffet style, which provided a good selection of items to start the day, often described as ample and satisfying. Guests highlighted the good value provided by the breakfast, making it a convenient and pleasant start to their mornings. However, some guests noted that the breakfast area could become crowded during peak times, and a few mentioned a lack of certain hot options like fried eggs or sausages. Despite these minor points, the breakfast was often highlighted as one of the better aspects of the stay, providing good value. There were no significant mentions of other restaurant facilities or room service, indicating that dining options beyond breakfast are limited or not a prominent feature of the hotel experience.

Location & Accessibility
The hotel's location is generally considered favorable, situated in a quiet, residential neighborhood that offers a peaceful environment away from the city center's hustle. It boasts easy access to public transport, with tram stops typically just a few minutes' walk away, providing convenient connections to the city center and the main train station within 10-20 minutes. This makes it a suitable base for exploring the city without being directly in the busiest areas. Many guests appreciated the availability of free street parking nearby, though some opted for or were directed to paid private parking options, which were sometimes confusing to locate or access. Proximity to local amenities like a supermarket and a bakery was also noted as a convenience.

Staff & Service
Guest feedback on staff and service was quite mixed. Many guests praised the reception staff for being friendly, helpful, and cooperative, particularly during check-out or when addressing specific requests. Some appreciated the staff's efforts to communicate despite language barriers, with a few noting that some staff members spoke English well. However, a significant number of reviews highlighted issues with the check-in process, especially for late arrivals, where keys were missing from lockboxes or instructions were unclear, leading to considerable frustration and delays. Communication with the hotel outside of reception hours was often reported as difficult, with unanswered calls or emails. While some found the service attentive, others felt the staff were unhelpful or unprofessional when confronted with room issues, leading to a perception of unprofessionalism in handling complaints.

Additional Information
A recurring point of frustration for many guests was the hotel's self-check-in system, particularly for arrivals after 1 PM, which often involved retrieving keys from a lockbox. While intended for convenience, this process frequently led to issues such as missing keys, incorrect codes, or a lack of clear instructions, causing significant stress and delays, especially for those arriving late at night. Guests also noted that the hotel operates across multiple buildings in the neighborhood, which can be confusing upon arrival and means amenities like reception or breakfast might be in a separate location. The hotel's pet-friendly policy was appreciated by some, though finding suitable outdoor areas for pets was sometimes a challenge. Some guests also reported unexpected destination fees or charges for amenities like kitchen access that were not clearly communicated upfront.