Apple Tree Inn, SureStay Collection by Best Western

The hotel is highly regarded for its unique complimentary limo service to downtown and the casino, which many guests find to be a memorable and convenient feature. Guests consistently highlight the spacious rooms, comfortable beds, and a generally clean environment as key positives. The friendly staff also contributes significantly to a welcoming atmosphere. This hotel is particularly well-suited for couples looking for a romantic getaway with easy access to local entertainment, and families who benefit from the generous room sizes and on-site recreational options. Pet owners will find the hotel accommodating, though some note the lack of convenient outdoor pet relief areas. For an enhanced experience, consider requesting a room on a higher floor for potential bay views, and it is advisable to check all room locks upon arrival, especially for lower-level accommodations, due to past security concerns.

Facilities & Amenities
The hotel provides a variety of facilities and amenities designed to enhance the guest experience. The indoor pool and hot tub are popular for relaxation and recreation, though some guests have mentioned the pool water can be cooler than desired, and the hot tub occasionally too warm. A fitness center is available for guest use, although some equipment has been reported as non-functional. Guests appreciate the convenience of 24-hour coffee and tea in the breakfast area, complemented by complimentary bottled water, cookies, and apples in the lobby. Many rooms feature private balconies, often offering pleasant bay views, but a recurring issue is the presence of bright, un-turn-offable balcony lights and sometimes problematic screen doors. While Wi-Fi is provided, some reviews indicate inconsistent reliability. A guest laundry facility is also on-site, and ice machines are available, though they have occasionally been reported as out of order.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is largely positive, with many guests praising the spacious and well-maintained rooms. The beds are frequently described as comfortable, contributing to a good night's sleep, although a few guests found the pillows to be too firm. However, some reviews point out issues with dirty carpets or visible stains, and a general need for updating in the bathrooms. Specific concerns include peeling paint in bathtubs, outdated fixtures, and problems with shower heads delivering low pressure or inconsistent water temperature. While some guests found their rooms quiet, others reported noticeable noise levels from adjacent rooms, hallways, or outside traffic. A common complaint is the presence of bright balcony lights that cannot be turned off, making it difficult to achieve complete darkness in the room, as curtains may not fully block the light. In-room refrigerators, microwaves, and coffee makers are generally appreciated and found to be in working order.

Dining & Food Quality
The hotel's dining offerings primarily center around its complimentary breakfast, which garners mixed but generally favorable reviews. Many guests describe the breakfast as good, offering a decent variety of items such as hot and cold cereals, fresh fruit, bagels, and a waffle maker. The coffee is often highlighted for its quality and the option to choose different strengths. However, some guests perceive the breakfast as basic or limited, particularly regarding protein options, often featuring pre-made breakfast sandwiches instead of traditional eggs or bacon. The breakfast area can become crowded, and a few guests noted issues with limited equipment, such as only one toaster, leading to wait times. Despite these points, the staff responsible for the breakfast area consistently receives praise for their attentiveness and for keeping the area well-stocked and clean.

Location & Accessibility
The hotel's location is a significant asset, frequently lauded for its convenience and accessibility. It is ideally situated close to downtown Petoskey, providing easy access to various shopping venues, restaurants, and local attractions. Many rooms offer a pleasant view of the bay from their balconies, enhancing the overall guest experience. The hotel is also conveniently positioned for those visiting the casino or exploring nearby recreational areas. Parking facilities are generally ample and easily accessible for guests. While the location is central, some guests have noted that making a left turn out of the hotel can be challenging due to traffic, and there isn't a direct footpath into town, necessitating reliance on vehicles or the hotel's unique transportation service. Despite its proximity to a main road, noise levels are not a universal concern among guests.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently commend the front desk staff for their warm welcome, efficient check-in process, and willingness to assist with various requests, including early check-ins. The housekeeping team is also noted for maintaining clean rooms and providing fresh towels promptly. A standout feature of the service is the complimentary limo service to downtown and the casino, which guests find incredibly convenient and a significant enhancement to their stay. The drivers are often highlighted for their professionalism and pleasant demeanor. Overall, the staff's dedication to providing excellent service contributes greatly to a positive and welcoming atmosphere, making guests feel valued throughout their visit.

Additional Information
While offering many positive attributes, the hotel is frequently described as being older or dated and in need of updates and general maintenance. Common areas mentioned for needing refurbishment include carpets in hallways and rooms, and various fixtures within the bathrooms. Some guests have noted specific security concerns in lower-level rooms, particularly regarding sliding glass doors that do not lock properly, although a security bar is often provided. The hotel maintains a pet-friendly policy, which is appreciated by guests traveling with animals, though finding suitable outdoor relief areas nearby can be a minor challenge. While some guests consider it a good value for the price, others feel the cost is high given the hotel's current condition. There have been occasional reports of unpleasant smells in certain areas, such as hallways or specific rooms, which may be related to ongoing renovations or general wear.