Arenal Suites Benidorm

The property is highly acclaimed for its spectacular sea views and prime beachfront location, offering guests the sensation of being directly over the water. Its modern and stylish apartments are often described as beautiful, spacious, and spotlessly clean, making it an ideal choice for couples, families, and sightseers seeking a comfortable stay with stunning vistas. While the staff are generally friendly and helpful, a few guests reported significant issues, including black mold from flooding, persistent sewage smells, and prolonged electricity outages, which severely impacted their experience. Be prepared for potential nighttime noise from the surrounding area due to the central location. To ensure a smooth stay, it is advisable to confirm all amenities, especially the air conditioning, are fully functional upon arrival.

Facilities & Amenities
The apartments are generally well-equipped, featuring spacious kitchens with a washing machine and dishwasher, providing convenience for self-catering guests. Free Wi-Fi is consistently available, and many units boast large balconies that are perfect for enjoying the breathtaking views and sunsets. Guests also appreciate the provision of basic cleaning supplies like brooms, mops, and dishwashing liquid. However, some guests noted minor deficiencies, such as a kettle that did not switch off automatically or a lack of milk for hot beverages. Bathrooms are typically spacious, though a few found the ensuite to be quite small or experienced issues with a stuck shower door or minor leaks. The addition of an awning on terraces was suggested to provide better sun protection during peak hours.

Cleanliness & Room Comfort
The apartments are consistently described as spotlessly clean and well-maintained, with towels and bedding changed regularly, contributing to a fresh environment. Guests frequently praise the comfortable beds, which ensure a restful night's sleep. However, a few severe issues were reported, including a persistent sewage smell in some units and, in one extreme case, extensive black mold resulting from a roof leak, which significantly impacted the stay. Some guests found the lounge area settee uncomfortable and in need of updating, while others noted minor finishing imperfections such as poorly fitted skirting or damaged balcony railings. Despite the comfortable interiors, nighttime noise from outside the building can occasionally disturb the peace.

Location & Accessibility
The property boasts an excellent beachfront location, directly on the sea and offering immediate access to the beach, which is a major highlight for guests. It is conveniently situated within easy walking distance of numerous shops and restaurants, providing ample dining and shopping options. While there is no private parking on-site, guests found accessible alternatives nearby, including a public parking garage and a casino parking facility, though costs can vary. Access from the street level to the entrance is made easier by a nearby elevator, which is particularly helpful. Due to its central and lively position, guests should be aware that there can be considerable nighttime noise from the surrounding area.

Staff & Service
The staff, particularly at reception, are widely praised for their friendliness, helpfulness, and attentiveness, assisting guests with various requests and ensuring a smooth check-in process. Communication prior to arrival is often highlighted as excellent, contributing to a positive first impression. However, there have been instances of significant dissatisfaction regarding how major issues were handled. Some guests reported a perceived lack of empathy from management when dealing with serious problems like electricity outages, leading to disputes over refunds or compensation. Additionally, the requirement of a breakage deposit upon arrival was an unexpected and unwelcome surprise for some, leaving a negative impression.

Additional Information
Guests should be aware that a breakage deposit of approximately 150 euros is typically required upon arrival, which some found to be an unexpected and inconvenient policy. While the apartments are generally well-maintained, cleaning services are usually provided a few times during a week-long stay, with towels changed every two days and bedding every three. Some units may not offer English TV channels, which could be a consideration for international guests. In cases of significant operational issues, such as prolonged electricity outages, guests reported difficulties in securing compensation or refunds, with management sometimes citing guest reviews as a reason not to offer further resolution. However, some guests did receive a discount for inconvenience.