Arenas del Mar

This hotel offers a memorable stay primarily due to its direct beach access and vibrant beach club, making it a standout choice for those seeking a seaside escape. Its prime location right on the coast provides guests with stunning views and immediate proximity to the sand and sea. The hotel is particularly well-suited for families looking for a relaxing vacation, with amenities that cater to children and easy access to beach activities. Leisure travelers and vacationers will also find the comfortable accommodations and generally attentive service appealing for a tranquil getaway. Guests frequently praise the spacious rooms and the overall cleanliness of the property. To enhance your experience, it is advisable to inquire about ongoing renovations or construction before booking, and be aware of the hotel's policy regarding outside food and beverages in common areas.

Facilities & Amenities
The hotel boasts several pools, including a new addition that has helped alleviate crowding, with some guests appreciating a heated option. However, feedback on pool cleanliness is mixed, with some noting issues, particularly with older pools, and an unpleasant odor from an open drain near one. While a fitness center is available, some guests reported it being under construction or in disrepair, while others found it well-equipped. Wi-Fi connectivity is a consistent point of concern, frequently described as poor or unreliable throughout the property. The beach club is a significant draw, providing convenient access to the beach with chairs and umbrellas. Parking is available and generally considered secure. It is worth noting that some sections of the hotel lack elevators, which can be inconvenient for guests with mobility issues or heavy luggage.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is varied. Many guests found their rooms spacious and comfortable, with some highlighting the super soft beds and ample space. However, a notable number of reviews indicate that rooms can feel old or outdated, with some reporting issues such as sandy floors, hair in showers, mold in shower stalls, stained walls or sheets, and broken fixtures like showers or curtains. Some rooms also lack sufficient illumination or essential amenities like a fridge, coffee maker, or iron. Noise levels are mixed, with some guests experiencing construction noise or general hotel sounds, while others found their rooms quiet and conducive to relaxation. Housekeeping service also received mixed comments, with some rooms not being cleaned daily.

Dining & Food Quality
The hotel features multiple restaurants, including one offering pleasant ocean views. The food quality generally receives positive remarks, with many guests describing meals as delicious, good, or excellent. Specific dishes like shrimp omelets, crab cocktails, and various tacos are often praised. However, some guests found the portions small or the presentation lacking for the price, and a few reported the food to be overpriced. Breakfast is available and generally well-regarded, though there is some confusion among guests regarding its inclusion in the room rate or the expectation of additional payment for service. Restaurant service is frequently commended for being attentive and friendly, although some guests experienced slow service or communication issues. A bar is also available, with positive comments on drink quality, though one review mentioned a diluted beverage.

Location & Accessibility
The hotel's central location on the coastal boulevard and its direct beachfront access to Miramar Beach are consistently highlighted as major advantages. Guests highly appreciate the convenience of being able to walk directly from the hotel's pools to the sand, making beach enjoyment effortless. The property is well-situated for exploring local attractions, including the nearby racoon bridge and the malecon, though some note the latter is a considerable walk away. Parking facilities are available on-site and are described as secure and convenient for guests arriving by car. However, accessibility within the hotel can be an issue for some, as certain room sections are located in separate buildings without elevators, requiring guests to use stairs, which can be challenging for those with heavy luggage or mobility concerns.

Staff & Service
The staff at this hotel consistently receives high praise from guests, with many describing them as friendly, attentive, and helpful. Their commitment to providing excellent service is a recurring theme in reviews. The check-in process generally goes smoothly, though some guests reported delays in room availability. Housekeeping service garners mixed feedback; while some appreciate the cleanliness, others noted rooms not being cleaned daily or perceived staff as intrusive. Restaurant service is largely positive, with staff being commended for their attentiveness, though a few instances of slow service or miscommunication were reported. The hotel's security is noted for being strict, particularly regarding the enforcement of policies against bringing outside food and drinks into common areas, which some guests found inconsistent or overly rigid.

Additional Information
A significant point of feedback revolves around ongoing construction and renovations at the hotel. Many guests experienced noise, dust, and limited access to certain facilities due to these works, which impacted their stay. Another frequent complaint concerns the aggressive and sometimes misleading attempts to sell club memberships, with guests often feeling pressured or that their time was wasted. The hotel maintains a strict external food and drink policy, prohibiting outside items in pool and beach areas. This policy is actively enforced by security, leading to frustration among guests who find it inconvenient, especially given the hotel's own food and beverage pricing and occasional service delays. Some guests also noted a perceived water shortage affecting pool conditions during their stay.