Hotel Arillo

The hotel's most notable feature is its prime beachfront location, offering stunning sea views that many guests cherish. This makes it an ideal choice for sightseers and couples seeking a picturesque getaway, as well as families looking for direct beach access. While the hotel provides a convenient base for exploring the area, overall guest experiences are quite mixed, particularly regarding room comfort and dining. To maximize your stay, consider requesting a room with a sea view to fully appreciate the beautiful surroundings, and be prepared for potential noise from the restaurant area if your room is located above it. Additionally, given the mixed feedback on room amenities, it is advisable to manage expectations regarding in-room comforts.

Facilities & Amenities
The hotel features a refreshing saltwater pool, which is described as modern and clean by guests, providing a pleasant spot for relaxation. However, a recurring point of feedback is the absence of air conditioning in the rooms, which can lead to significant discomfort, especially during warmer periods, prompting guests to keep windows open, which can introduce external noise or kitchen odors. Similarly, guests note the lack of a mini-fridge, which some find inconvenient for storing beverages or snacks, impacting their ability to keep personal items cool. While these amenities are not present, the hotel's direct beach access and pool offer alternative ways to cool down and enjoy the environment, though some guests expressed a desire for more modern in-room conveniences.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed. While some guests found their rooms to be clean and well-maintained, a significant number reported pervasive unpleasant odors, often described as sewer, humidity, or kitchen smells, particularly in the bathrooms. The bathrooms themselves are frequently cited as old, small, and in need of renovation, with issues like poor water pressure, faulty showers, and inadequate shower enclosures. Noise is another common complaint, with sounds from hallways, adjacent rooms, kitchen operations, and restaurant music often disturbing guests. Room condition is also varied, with some finding them spacious and basic, while others describe them as dated or in need of refurbishment. Bed comfort also receives mixed reviews, with some finding beds comfortable and others complaining about uncomfortable mattresses or poor pillows.

Dining & Food Quality
The hotel's dining experience elicits highly polarized feedback. The restaurant receives both strong praise for its paella, seafood, and arroz dishes, with some guests calling them spectacular and high-quality, and equally strong criticism for poor quality, blandness, or incorrect preparation of similar dishes. Some diners reported issues with food freshness and service disorganization, especially for groups. Breakfast is generally described as basic or modest, with some guests appreciating the variety while others found it lacking. While some found the breakfast buffet to be good value, others felt it was poor. The bar also receives mixed comments regarding service and quality.

Location & Accessibility
The hotel's location is consistently highlighted as its strongest asset, being directly on the beachfront and offering excellent access to the sea. Guests appreciate its central position within the town, placing them within easy reach of local shops, bars, and restaurants, making it convenient for exploring the area on foot. While the location is highly convenient, parking can be a significant challenge. The hotel offers both limited free parking spots and a paid private underground parking option for approximately 12 euros per day. Many guests strongly recommend utilizing the paid parking due to the considerable difficulty of finding available free street parking, especially during peak seasons, which can add stress to arrival and daily outings.

Staff & Service
The majority of guests commend the hotel's staff for their friendliness, helpfulness, and professionalism, particularly highlighting the restaurant and reception teams. Many positive interactions are reported, contributing to a pleasant stay. However, there are notable instances of highly negative feedback concerning the attitude and demeanor of a specific individual perceived as the owner or manager, with some guests describing interactions as rude, unprofessional, or lacking empathy. Check-in is generally described as easy and quick, though some guests experienced longer wait times. Housekeeping receives mixed reviews, with some praising cleanliness and others noting issues with room upkeep.

Additional Information
Guests should be aware of certain practical aspects of the hotel's design and amenities. Access to the elevator can be somewhat inconvenient, as it requires guests to traverse through the dining area, and some guests reported issues with late-night access, which can be problematic for those with mobility concerns or arriving outside of restaurant hours. The hotel is classified as a 2-star establishment, and many reviews suggest managing expectations accordingly, as it does not offer the luxuries or extensive amenities found in higher-rated hotels. This includes the absence of certain common comforts, such as in-room climate control or refrigeration, which aligns with its modest classification and should be considered by potential visitors.