ARTOTEL Sanur Bali

The hotel stands out for its unique artistic design and a stunning rooftop infinity pool, offering a memorable and visually engaging experience. Guests consistently highlight the delicious and varied breakfast buffet, the exceptional cleanliness of the rooms, and the friendly, attentive staff who go above and beyond. Its central location near the beach and local attractions makes it an excellent choice for leisure travelers seeking convenience and exploration. The hotel is also well-suited for couples looking for a relaxing getaway and families appreciating spacious accommodations and a welcoming atmosphere. To ensure a peaceful stay, some guests recommend requesting a room on a higher floor or away from the main lobby area to minimize noise from the open design. Additionally, consider visiting the rooftop pool early to secure a sun lounger, as they can be limited during peak times.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and enjoyment. The rooftop pool is a major highlight, described as beautiful, clean, and large enough for swimming laps, providing a serene escape with great views. However, some guests noted a limited number of sun loungers around the pool, which can be an issue during busy periods. For relaxation and pampering, the spa facility is highly praised, offering excellent massages, manicures, and pedicures, delivered by professional and welcoming staff. Guests also appreciate the reliable Wi-Fi connectivity throughout the property, ensuring they can stay connected. The hotel's distinctive art gallery concept is integrated into its design, featuring unique art pieces and graffiti that create an aesthetic and Instagrammable environment. Rooms are equipped with a coffee machine for convenience, and balconies are available in many rooms.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its impeccable cleanliness, with rooms and common areas maintained to a high standard. The comfortable beds and high-quality linens are frequently praised, ensuring a restful night's sleep. Rooms are generally described as spacious, modern, and well-decorated, offering a pleasant and inviting atmosphere. The bathrooms are noted for their good size and great showers. While many appreciate the in-room amenities like the coffee machine and Smart TVs (though not always available on lower floors), some guests mentioned the absence of an exhaust fan in the bathroom and a desire for more shower wash. A recurring concern is noise levels, particularly from the open lobby concept, street traffic, and the ground-floor restaurant, which can sometimes disturb guests, especially those in rooms on lower floors or near the main activity areas.

Dining & Food Quality
The hotel's dining experience receives widespread acclaim, particularly the breakfast buffet, which is consistently described as delicious, varied, and offering a wide selection of both Indonesian and Western dishes. Guests appreciate the fresh options, including made-to-order eggs and a range of pastries, breads, and fruits, along with good coffee. While most experiences are positive, some guests noted that hot dishes at breakfast could sometimes be cold, and specific items like bacon or oat milk were not always available. The restaurant, Lidah Lokal, generally offers a good menu with tasty Indonesian meals, though a few guests reported issues with slow service and cold food during busy times. The rooftop bar is a popular spot, known for its cool vibe, delicious cocktails, and light dinner options, making it an ideal place to unwind. However, some guests experienced significant issues with the room service, reporting difficulties with ordering and payment.

Location & Accessibility
The hotel boasts a highly advantageous central location, making it incredibly convenient for guests to explore the surrounding area. It is situated just a short two to five-minute walk from the beach, providing easy access to the Sanur boardwalk and its scenic views. Guests appreciate being within easy walking distance of numerous restaurants, cafes, and shops, allowing for effortless dining and shopping experiences. The hotel is also well-placed for those looking to explore further afield, with the Sanur Port approximately a 15-minute taxi ride away for island excursions. While the hotel is nestled amidst a bustling area, offering proximity to a 24-hour minimart and a jogging track, some guests noted that parking space can be limited. Overall, its accessibility to key attractions and amenities is a significant draw for visitors.

Staff & Service
The hotel's staff consistently receives glowing reviews for their exceptional friendliness, helpfulness, and attentiveness. Guests frequently highlight their warm welcome and willingness to go above and beyond to ensure a pleasant stay. The check-in and check-out processes are described as quick and efficient, contributing to a smooth arrival and departure. Many guests commend the housekeeping staff for their diligence in maintaining clean and tidy rooms. The bar staff and spa staff are also singled out for their excellent service, creating enjoyable and relaxing experiences. While the vast majority of feedback is positive, one guest reported a challenging experience with a voucher, citing changes in terms and a lack of management accountability, suggesting that while individual staff are polite, some administrative processes could be more customer-centric.

Additional Information
The hotel's distinctive artistic concept is a prominent feature, with unique designs and art pieces integrated throughout the property, creating an engaging and visually stimulating environment that many guests find appealing. However, this open design also contributes to a recurring issue with noise, as sounds from the lobby, restaurant, and street can echo and permeate rooms, particularly on lower floors. Guests have noted that the pool and billiards facilities close relatively early, by 6:00 PM, which can be inconvenient for those returning from daytime excursions. Another point of feedback concerns the keycard policy, where only one card is typically provided per room, which can be awkward for guests with differing schedules. Additionally, some rooms lack balcony furniture, limiting the usability of these outdoor spaces. The hotel does offer yoga classes on the rooftop, providing a unique wellness activity.