As Cascatas Golf Resort & Spa

The hotel is highly regarded for its spacious apartments that come fully equipped with home comforts, making it a standout choice for guests seeking a self-catering option with hotel amenities. This feature, combined with access to the main hotel's facilities, positions it as an excellent fit for families looking for ample space and convenience, couples desiring a quiet and comfortable retreat, and golfers due to its prime location near courses. Many guests appreciate the overall cleanliness and the generally helpful staff. To make the most of your stay, consider utilizing the shuttle bus service or readily available Uber rides for convenient access to the marina, and be aware that while the apartments offer great self-catering potential, some areas of the resort may show signs of age.

Facilities & Amenities
The resort offers a variety of pools, including several outdoor options, though some guests noted these can be unheated or quite cold. A smaller heated indoor pool is available and particularly popular with families and children. The spa, often described as a gem, provides a well-finished and relaxing environment, with specific family hours available for a fee, though some suggest it could benefit from modernization. A well-equipped gym is also on-site for guest use. While a shuttle bus service to the marina and beach is provided, its limited capacity and infrequent schedule sometimes lead guests to prefer using Uber or taxis for quicker transport. Free underground parking is a significant convenience for those with vehicles. Guests also have access to a playground and games room with various activities, though some machines in the games room may be outdated. Wi-Fi quality receives mixed reviews, with some finding it unreliable in certain areas.

Cleanliness & Room Comfort
Guests consistently praise the spaciousness of the apartments, ranging from one to three bedrooms, which are described as bright and well-laid out, often featuring multiple balconies. The daily cleaning service is highly efficient, ensuring rooms are kept spotless with fresh towels provided regularly. Apartments are notably well-equipped with amenities such as a dishwasher, washing machine, oven, microwave, iron, and a full set of dishes, catering well to self-catering needs. While many find the beds comfortable, some guests have noted them as either too soft or too firm. However, feedback on the overall condition is mixed; some areas, including furniture and bathroom fixtures, are described as dated, tired, or showing signs of wear and tear, such as water damage, peeling paint, or loose tiles. Minor issues like ants or cockroaches were occasionally reported, and some experienced noisy air conditioning units.

Dining & Food Quality
The breakfast buffet receives widespread acclaim for its superb quality and vast variety, including fresh breads, fruits, yogurts, and excellent omelets, making it a highly recommended option. Most guests find the breakfast to be great value, especially when prepaid. The Cilantro restaurant is highlighted for its excellent a la carte menu, offering impressive three-course meals with good vegan options, often exceeding expectations. The Rubi bar provides a more casual dining experience, though some guests found the food to be average or overpriced. Poolside bars and other dining options are available, but some were noted as being closed during certain periods or having slow service and higher prices for drinks and snacks. Many guests choose to utilize the well-equipped kitchens in their apartments for self-catering, finding it a more economical and convenient option.

Location & Accessibility
The resort is situated in a quiet and peaceful area, offering a tranquil escape. Its proximity to the Pinhal golf course makes it an ideal choice for golfers. While not directly on the beach or marina, the hotel provides a shuttle bus service for convenient access, though guests note its limited capacity and infrequent schedule can sometimes lead to delays, making Uber or taxis a popular and affordable alternative. A Spar mini-market is located within a 10 to 15-minute walk for essential supplies. The resort's setting serves as a good base for exploring the wider Algarve region, especially for guests who have their own transportation. Free, secure underground parking is readily available on site, adding to the convenience for those traveling by car.

Staff & Service
Guest feedback on staff and service is generally positive, with many describing the team as wonderful, super helpful, friendly, and attentive. Housekeeping staff consistently receive high praise for their efficiency and the daily cleaning service. Restaurant and bar staff are often commended for being professional, hardworking, and accommodating. However, interactions with reception staff receive mixed reviews; while some guests report a quick check-in and helpfulness, others describe them as disinterested, unfriendly, or even condescending, with some experiencing issues regarding follow-up on complaints or double charges. Some guests also noted that certain staff members at breakfast could be perceived as less welcoming. Overall, the majority of the staff contribute positively to the guest experience, despite some inconsistencies in front desk interactions.

Additional Information
The resort operates a pet-friendly policy, though some guests reported disturbances from noisy pets. Guests should be aware that ongoing renovations or maintenance work may occasionally lead to the temporary closure of certain facilities or pools. Some repeat guests have expressed concern over significant price increases and a perceived lack of loyalty recognition, questioning the overall value for money compared to previous stays. A deposit for keys may be required upon arrival, and additional charges, such as a daily fee for a cot or a substantial charge for using a sofa bed, have been noted by some guests. The absence of a small on-site shop for essentials means guests need to plan trips to a nearby supermarket. Additionally, some areas of the resort may present challenges for buggy access due to the presence of steps.