Assos Büyük Yıldızsaray Otel

The hotel is renowned for its prime beachfront location directly on Kadırga Bay, coupled with its historic stone architecture, making it a visually appealing and memorable destination. It is particularly suited for families and couples seeking a quiet, natural retreat by the sea, as well as budget-conscious travelers looking for an affordable stay with direct beach access. Guests consistently praise the hotel's excellent location and its proximity to the sea. However, feedback is mixed regarding cleanliness and the condition of the rooms, which many describe as old and in need of significant renovation. The staff receive varied reviews, with some guests praising their friendliness while others report unhelpful or rude interactions. The pool is another frequently discussed feature, often noted for its cleanliness issues or being closed. Guests are advised to manage their expectations regarding the age and maintenance of the facilities. Bringing personal linens or towels might be beneficial for those sensitive to cleanliness standards.

Facilities & Amenities
The hotel offers a range of facilities, though their condition and availability receive mixed feedback. A swimming pool is available, but many guests report it being dirty, green with algae, or not filled/open, especially early in the season, leading some to seek alternative swimming options. The hotel provides free parking, which is a significant advantage for guests arriving by car. Direct access to the beach is a major draw, with complimentary sun loungers and umbrellas provided, though the condition of the cushions on these loungers is often criticized for being dirty. Wi-Fi connectivity is generally poor, with weak or no signal in rooms, often limited to garden areas. Some rooms are noted to have refrigerators, though their functionality can be inconsistent.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is predominantly negative, with many guests expressing significant disappointment. Rooms are frequently described as old, worn, and in dire need of renovation. Common complaints include dirty or stained sheets and towels, with some guests resorting to using their own. Bathroom facilities are a major concern, citing clogged drains, mold, broken showerheads, and a lack of hot water. Many rooms suffer from non-functional or leaking air conditioning units, leading to discomfort. Guests also report issues with insects like ants and mosquitoes, and even lizards. The beds and pillows are often described as hard and uncomfortable, resembling old, worn-out items. Noise from nearby establishments or within the hotel can also disturb sleep.

Dining & Food Quality
The hotel's dining experience, particularly breakfast, receives consistent criticism for its lack of variety and quality. The breakfast is frequently described as weak, insufficient, and repetitive, typically consisting of only a few basic items like cheese, olives, tomatoes, cucumbers, and boiled eggs. Guests often mention stale bread or wilted vegetables, indicating a lack of freshness. Some reviews highlight issues with the availability of coffee or tea, or their poor quality. While some guests found the restaurant food, particularly fish dishes, to be acceptable or even good, others found it overpriced or of poor quality. The overall sentiment suggests that guests often choose to dine elsewhere due to the hotel's limited and unappealing food options.

Location & Accessibility
The hotel's location is consistently praised as its strongest asset. Situated directly on Kadırga Bay, it offers immediate beach access and stunning sea views. Guests appreciate its central position, allowing easy walking access to nearby restaurants, cafes, and markets. The area is generally described as quiet and peaceful, ideal for relaxation. For those exploring the region, the hotel is conveniently located near significant historical sites such as Assos and Behramkale, making it a good base for cultural tourism. Ample free parking is available on-site, which is a considerable advantage for guests traveling by car, ensuring convenience and ease of access.

Staff & Service
Guest experiences with staff and service are notably mixed. Some guests describe the staff as friendly, helpful, and attentive, particularly highlighting the efforts of the family running the establishment. They appreciate the quick check-in process and the willingness of some staff members to assist with requests. However, a significant number of reviews report unfriendly, rude, or unprofessional interactions, particularly with the management. Guests mention feeling unwelcome or being met with dismissive attitudes when raising concerns. Housekeeping is frequently criticized, with rooms often not cleaned during stays and guests having to request fresh towels or linens themselves. The overall impression is that while some staff members strive to be accommodating, the general service quality is inconsistent and often falls short of expectations.

Additional Information
A unique and frequently commented aspect of the hotel is the presence of numerous handwritten warning signs displayed throughout the property. These signs, often perceived as admonishments rather than helpful notices, cover various rules such as turning off air conditioning when leaving rooms, not bringing outside food, or specific etiquette guidelines. While some guests interpret these as part of the hotel's family-run charm, many find them off-putting and indicative of an unprofessional approach to hospitality. The hotel operates as a family-run business, which contributes to its distinct atmosphere, though this also means a smaller staff and potentially slower service. Guests should be aware that the hotel's pet policy might not be ideal, with one review mentioning difficulties finding suitable areas for pets.