Auberge de Cassagne & Spa

This tranquil Provencal retreat offers a memorable experience, primarily distinguished by its extensive spa facilities and an exceptional gourmet restaurant. Guests consistently highlight the peaceful setting, the spacious and comfortable accommodations, and the attentive service provided by the staff. The hotel is an ideal fit for couples seeking a romantic escape, families looking for a relaxing environment with spa access, food enthusiasts drawn to the acclaimed dining, and travelers seeking relaxation in a serene atmosphere. Road trippers particularly appreciate the secure, complimentary parking. To enhance your stay, consider booking spa treatments in advance, and be aware that having a car is beneficial for exploring the surrounding region.

Facilities & Amenities
The hotel boasts an impressive spa that is a major draw for guests, featuring a spacious indoor pool, a hammam, a sauna, and a large jacuzzi, often accessible until late hours, ensuring a calm and relaxing experience. Some rooms even offer private jacuzzis. Outdoors, guests can enjoy a beautiful, heated outdoor pool surrounded by numerous sun loungers within the well-maintained gardens, providing a peaceful setting for relaxation. While a fitness center is available, some guests found its equipment to be somewhat limited. The convenience of free Wi-Fi throughout the property and ample, secure parking are also highly valued by visitors.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness, describing rooms as impeccable and spotless, with attentive housekeeping services, including evening turndown. The rooms are generally spacious and comfortable, with many featuring private balconies or terraces that enhance the stay. The comfortable beds and high-quality linens contribute to a restful night's sleep. Large bathrooms are a highlight, with some offering luxurious whirlpool tubs and separate showers, and even integrated televisions. While the decor is described by some as having a charming "vintage" feel, it is well-maintained. Most guests find the rooms quiet, though a few noted occasional noise levels from adjacent rooms or a nearby school.

Dining & Food Quality
The hotel's gourmet restaurant receives widespread acclaim, often described as exceptional, refined, and worthy of a Michelin star, offering delicious and creative cuisine. The wine list is extensive and highly regarded. Breakfast buffet is consistently praised for its comprehensive selection, variety, and high quality, including fresh orange juice, pastries, homemade cakes, savory options like salmon and cold cuts, and fresh fruit. Room service is noted for its quick delivery and good food. The restaurant's pleasant decor and beautiful terrace dining option in summer enhance the experience. While most feedback is overwhelmingly positive, some guests found the portions to be small or desserts expensive.

Location & Accessibility
The hotel is situated approximately 10 to 15 minutes by car from the center of Avignon. While the immediate residential area surrounding the hotel may not be particularly picturesque, guests consistently describe the property itself as a tranquil "haven" or "oasis" once inside its walls. A significant advantage for travelers is the large, secure, and free parking facility, which is especially convenient for those exploring the region by car. However, for guests without a vehicle, accessibility can be a challenge, as there are limited attractions or dining options within walking distance, and taxi or Uber services to Avignon can be costly.

Staff & Service
The hotel's attentive staff consistently receives high praise for their exceptional professionalism, friendly welcome, and helpfulness. Guests frequently highlight the smooth check-in process and the staff's willingness to accommodate requests. Housekeeping is noted for its thoroughness and the thoughtful turndown service. The spa staff are particularly commended for their care and the quality of their treatments, with many guests singling out specific individuals for their excellent service. The management is also recognized for their personal interaction with guests, contributing to a welcoming atmosphere. Overall, the commitment to providing excellent professional service is a recurring theme in guest reviews.

Additional Information
The hotel maintains a dog-friendly policy, accommodating guests traveling with pets. A unique and appreciated touch is the daily provision of a small daily gazette in rooms, offering local tips and insights. The hotel's design is often described as a charming Provencal farmhouse style, blending traditional elements with a vintage aesthetic, creating a soulful ambiance. The spa access hours are notably generous, with the facility often remaining open until 1 AM, and the hotel is accommodating to children, allowing them in both the spa and restaurant. For environmentally conscious travelers, EV charging stations are available on-site, and some guests have reported receiving complimentary room upgrades.