Auberge du Lyonnais

The hotel offers a memorable stay, largely due to its prime location directly on the canal in the heart of Annecy's old town, providing picturesque views and easy access to local charm. This makes it an ideal choice for sightseers and couples seeking a romantic getaway, as well as foodies eager to explore the local culinary scene. Guests consistently highlight the exceptional quality of the on-site dining and the attentive, friendly nature of the staff. For travelers with pets, the hotel is notably welcoming. To make the most of your visit, consider taking advantage of the highly praised breakfast and dinner options available, and be aware that while the location is central, some rooms may be compact, so requesting a larger room if available could enhance a longer stay.

Facilities & Amenities
The hotel provides a comfortable and convenient experience, though some guests note the absence of certain in-room amenities. While there are no coffee/tea making facilities directly in the rooms, communal options are available on the landings for guest use. Similarly, mini-fridges are not typically found in the rooms. A significant point for guests to consider is the lack of an elevator, which means navigating stairs to access rooms, particularly those on higher floors. However, the staff are consistently praised for their willingness to assist with luggage. The hotel features a popular bar and a lovely terrace area, which are frequently enjoyed by guests for drinks and dining.

Cleanliness & Room Comfort
Guests consistently praise the hotel's high standards of cleanliness, describing rooms as spotless and well-maintained. While the beds are widely reported as very comfortable, ensuring a restful night's sleep, many guests found the room size to be quite small or tight, especially those overlooking the canal. This often led to limited storage space and a lack of a full-length mirror or adequate surfaces for personal items. The bathrooms are also described as compact, with some guests experiencing issues with the walk-in showers overflowing. Noise levels received mixed feedback; some found their rooms quiet, while others noted occasional disturbances from the corridors, neighboring rooms, or the restaurant below.

Dining & Food Quality
The hotel's dining experience consistently receives glowing reviews, with many guests considering it a highlight of their stay. The breakfast is frequently described as excellent, amazing, and copious, offering a high-quality, à la carte menu that includes delicious pastries, fresh fruit, and various entrees. Both lunch and dinner at the on-site restaurant are highly recommended, praised for their delicious, refined, and high-quality cuisine, often described as a gastronomic experience. The food quality is consistently highlighted, with dishes prepared using fresh products and presented beautifully. The bar also receives positive mentions for its good cocktails and pleasant atmosphere, making it a popular spot for an aperitif.

Location & Accessibility
The hotel boasts an unbeatable central location in the heart of Annecy's old town, situated directly on the picturesque canal. This prime position allows guests to easily walk to numerous popular attractions, including the lake, the castle, and a wide array of shops and restaurants. Its proximity to the train station and other public transport links also makes it highly accessible for arrivals and departures. While the area is bustling, many guests found the hotel itself to be surprisingly quiet. For those arriving by car, underground parking is conveniently located nearby, though it is a paid facility, and the staff are helpful with directions.

Staff & Service
The staff at the hotel consistently receive high praise for their exceptional friendliness, helpfulness, and professionalism. Guests frequently highlight their welcoming demeanor, attentiveness, and willingness to go above and beyond, whether assisting with luggage, providing local recommendations, or accommodating special requests. The check-in process is generally described as quick and smooth. Most guests report a very positive experience with the service, noting the staff's dedication to ensuring a comfortable stay. However, some guests experienced isolated instances of unhelpful or dismissive behavior from certain staff members, particularly concerning restaurant policies or requests for external service information.

Additional Information
The hotel is notably pet-friendly, welcoming dogs and even featuring a resident dog, though a supplement is charged per night for pets. Guests should be aware of the hotel's specific restaurant policy that requires each person to order a main dish, which some found restrictive. The property has undergone a recent renovation, resulting in modern and tastefully decorated interiors. While the hotel does not feature a dedicated lobby or lounge area for guests to relax outside their rooms, the inviting terrace and bar areas serve as popular communal spaces.