Hotel Auberge Manoir Ville Marie

The hotel, housed in a historic building that was once an old post office, offers a unique charm that appeals to many guests. It is often highlighted for its affordability and friendly staff, making it a popular choice for budget travelers and those seeking good value. While some appreciate the overall cleanliness and comfortable accommodations, others note that the property shows signs of age and could benefit from renovations. The availability of free parking is a significant draw, especially for guests traveling by car, though spaces can be limited. Its location, while not central, is accessible via public transit, making it suitable for explorers willing to navigate the city. To ensure a smoother experience, guests are advised to arrive early if they plan to use the on-site parking and to familiarize themselves with the public transportation options for exploring Montreal.

Facilities & Amenities
Guests generally find the hotel's facilities to be functional, though some aspects show the building's age. Free Wi-Fi is consistently available and appreciated by most, ensuring connectivity throughout their stay. Many rooms are equipped with a mini fridge and a TV, adding convenience for guests. The elevator is available, though some guests have noted it can be noisy. A recurring point of feedback concerns the centralized AC/heating system, which many guests found to be loud and lacking individual room control, leading to rooms being either too warm or too cold. The hotel utilizes keypad locks for both the main entrance and individual rooms, which some guests found convenient for security, while others reported occasional issues with their reliability. Some common areas, like the reception coffee/tea table, could benefit from more frequent attention.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is mixed, reflecting the hotel's older character. While many guests describe their rooms as clean, spotless, and well-kept, some have reported issues such as mold on shower grout, chipped tubs, rusty fixtures, and general dustiness or uncleaned corners. Rooms vary in size, with some described as spacious and others as tiny, though many appreciate the high ceilings. The beds generally receive positive comments for being comfortable, though a few guests found them lumpy or not sturdy. Bathrooms are frequently noted as being small, especially the showers, and some lack sufficient space for personal items. Noise is a common concern, with guests reporting sounds from other rooms, the lobby, and the street, as well as from the noisy AC units and refrigerators, indicating a lack of sound insulation. Basic in-room amenities like a coffee maker or kettle are often absent, and some guests mentioned worn or stained towels.

Dining & Food Quality
The included breakfast is a significant draw for many guests, often described as good value and a pleasant start to the day. It is typically a continental offering with various options, including breads, bagels, pastries, and cereals. Most guests find it filling and appreciate the convenience. However, feedback on the food quality is mixed; some found the baked goods stale or the coffee warm rather than hot, while others praised the fresh selections. The breakfast variety is generally considered basic, lacking hot items like eggs, and some guests noted that popular items, including milk or certain pastries, could run out quickly, especially if arriving later in the morning. The coffee itself receives varied reviews, from good to awful, and some guests mentioned issues with dirty cutlery or disorganized serving areas. Despite these points, the complimentary breakfast is widely seen as a valuable amenity.

Location & Accessibility
The hotel's location is a point of mixed opinion among guests. While it is considered accessible by car, being a few minutes' drive from downtown and attractions like the Botanical Gardens and Old City, its immediate neighborhood is frequently described as somewhat industrial or undergoing renewal, with some guests finding it less appealing for evening strolls. Public transportation is available, with bus stops directly outside and metro stations within a 15 to 20-minute walk, providing convenient access to various parts of Montreal. Parking is a recurring theme; while advertised as free, on-site spaces are very limited and operate on a first-come, first-served basis, often filling up quickly. This frequently leads guests to park on nearby streets, which can be challenging due to restrictions or perceived safety concerns, especially in the evening.

Staff & Service
The staff and service at the hotel consistently receive high praise from the vast majority of guests. Reviewers frequently highlight the staff as friendly, helpful, attentive, and accommodating, often going above and beyond to assist with inquiries or requests. The check-in process is generally described as smooth and easy, with many guests appreciating the option for online check-in and the use of keypad entry for rooms, which enhances security. However, some guests noted that staff might not always be readily available at the front desk, particularly during late evenings or early mornings, leading to occasional delays or the need to use an emergency contact number. Housekeeping is generally seen as diligent, with beds made daily, though some guests reported inconsistencies with towel replacement. Despite a few isolated negative experiences regarding rudeness or unresponsiveness, the overall sentiment towards the service is overwhelmingly positive.

Additional Information
The hotel is housed in a historic building that was once an old post office, giving it a unique architectural character. Guests frequently comment on the excellent value for money it offers, especially considering the included amenities. A notable feature is the keypad entry system for both the main building and individual rooms, which contributes to a sense of security for many guests. However, some guests have expressed concern that the hotel's online advertising and photos may not accurately reflect the current condition or size of the rooms, leading to expectations that differ from reality. It is also important to note that staff availability at the front desk can be limited during certain hours, particularly late at night or very early in the morning, which guests should be aware of for assistance.