Hotel Auberge

The hotel is frequently praised for its delicious food, particularly the local cuisine, and its convenient location near Awa Port and other amenities. Many guests appreciate the friendly and helpful staff, who go out of their way to assist with travel arrangements and other needs. While some guests mention the hotel's age and basic facilities, the overall experience is often described as comfortable and satisfying, especially for those planning outdoor activities like hiking. However, some guests have noted issues with musty smells in the rooms and the lack of an elevator, which may be a concern for some travellers.

The hotel offers several amenities, though some are more consistently praised than others. Wi-Fi connectivity appears to be unreliable, with at least one guest reporting issues specifically with Android devices. On the other hand, the availability of bento boxes for early morning departures, especially for hikers, is frequently mentioned as a significant convenience. The hotel also provides shoe dryers for rent, which is a useful feature for those engaging in outdoor activities. While a washing machine is available, it is not for rent, which may be inconvenient for some guests.

Cleanliness and room comfort receive mixed reviews. While many guests find the rooms to be clean and well-maintained, some have reported a noticeable musty smell upon entering the room. The size of the rooms is generally considered adequate, with some twin rooms described as spacious. However, the lack of an elevator is a recurring concern, particularly for guests staying on the upper floors with heavy luggage. Some guests have also noted issues with bathroom doors being difficult to open and close, as well as the presence of steps in the bathroom, which could pose accessibility challenges.

The food quality is a standout feature, with numerous guests raving about the delicious meals, especially the local cuisine. The fresh seafood, including flying fish, is a particular highlight. Many guests appreciate the changing dinner menu, which provides variety for those staying multiple nights. The option to exchange breakfast for a bento box is also well-received, catering to guests with early morning departures. However, one guest reported issues with food quality, including a toothpick in their tempura and ants on the table, though this appears to be an isolated incident.

The hotel's location is generally considered convenient, particularly for those arriving or departing via Awa Port. Its proximity to the port is frequently mentioned as a major advantage, especially for early morning departures. The hotel is also located near a bus stop and a supermarket, making it easy to access transportation and essential supplies. While the bars and restaurants in Awa are a 10-15 minute walk away, the location is still considered accessible. The availability of parking is also a plus, especially since the hotel also facilitates car rentals through NicoNico Rent-A-Car.

The staff's kindness and helpfulness are consistently highlighted in guest reviews. Many guests mention the friendly and welcoming atmosphere created by the hotel employees. The staff are often praised for going above and beyond to assist guests with their needs, such as arranging transportation to trailheads and allowing guests to leave their cars in the parking lot after checkout. The owner is also frequently mentioned as being particularly kind and accommodating. While some guests noted that the staff did not speak English, their overall helpfulness and attentiveness were still highly appreciated.

Overall, guests express satisfaction with the value offered by the hotel, particularly considering the quality of the food and the convenient location. The reasonable prices are frequently mentioned as a positive aspect, especially given the delicious meals and helpful staff. While some guests noted minor issues with the facilities, the overall sentiment is that the hotel provides a good balance of comfort, convenience, and value. This property appears to be best suited for travellers interested in hiking and exploring the natural beauty of Yakushima, particularly those seeking a comfortable and convenient base near Awa Port.