Hotel Aurora

The property offers a peaceful and quiet retreat, often described as a comfortable apartment-style stay, making it ideal for couples seeking relaxation or families and larger groups looking for spacious accommodations. Its signature feature is the inviting outdoor pool and jacuzzi, providing a refreshing escape and a central point of enjoyment for many. Guests frequently highlight the spacious and well-equipped apartments, often noting their modern design and overall cleanliness. The helpful and friendly demeanor of the hosts is a consistent theme, contributing significantly to a positive experience. To make the most of your stay, consider renting a car for easier access to nearby attractions and beaches, as some areas are not within comfortable walking distance, and be prepared for a more self-sufficient experience as on-site dining options are limited or non-existent.

Facilities & Amenities
The property features a highly praised outdoor pool and jacuzzi, which many guests find immaculate and a great source of enjoyment and relaxation. While the pool area is generally well-regarded, some older reviews mention broken sunbeds or a general sense of the area being a little run down. Apartments are often described as well-equipped, with many featuring a full kitchen or kitchenette that includes essential kitchen utensils, a coffee machine, dishwasher, and even a washing machine and iron, allowing for convenient self-catering. Parking is conveniently available directly on the property, often adjacent to the apartments. However, guests should note that a dedicated restaurant or bar is generally not available on-site, and some basic amenities like slippers or specific toiletries may not be consistently provided in rooms. Wi-Fi is available throughout the property, though some guests reported a weaker signal in certain areas, such as larger bedrooms.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed, with a clear divide in experiences. Many guests praise the apartments as very clean, spotless, modern, and tastefully furnished, often highlighting spacious rooms and comfortable beds that ensure a restful stay. Some units boast large balconies or spacious terraces with pleasant views, adding to the comfort. However, a significant number of reviews express strong concerns about dirty rooms, used bedding, visible cobwebs, and the presence of various insects like mosquitoes and weevils. Specific issues mentioned include non-flushing toilets, dirty bathrooms, and a general lack of basic amenities like toilet paper, shampoo, or soap upon arrival. Some older reviews also suggest the property feels old and in need of renovation, with a lingering unpleasant smell in some areas.

Dining & Food Quality
Feedback regarding dining options and food quality is predominantly negative or indicates a lack of comprehensive on-site services. Most guests report that there is no restaurant or bar available on the premises, requiring them to seek dining options elsewhere, such as ordering from a nearby pizzeria for meals. When breakfast is offered, it receives very poor reviews. Guests describe the breakfast as having a small selection and being of bad quality, often consisting of only basic items like coffee, juice, water, a few slices of bread, ham, and cheese, with no hot options like scrambled eggs. Some guests felt the breakfast was overpriced for what was offered, and there were instances of insufficient food for all guests, with later arrivals finding only limited items like yogurt or cereals.

Location & Accessibility
The property is generally described as being in a peaceful and quiet location, often situated on the edge of an inhabited area, which contributes to a relaxing atmosphere away from city bustle. It is considered easily accessible by car and offers convenient parking directly on-site, making it a practical choice for those traveling with their own vehicle. Its location is often highlighted as being practical for reaching various points of interest, including the city of Pula, the airport, and nearby beaches, making it suitable for guests planning day trips by car. Some guests appreciate its proximity to a bike path and the untouched coastal landscape. However, a recurring point is that the beach and the city center are generally not within comfortable walking distance, necessitating a car or taxi for transportation.

Staff & Service
The staff and hosts receive highly polarized feedback, with experiences varying significantly among guests. Many guests consistently praise the owners and staff as very kind, friendly, helpful, accommodating, and hospitable. They are often commended for being available 24 hours, responsive to requests, and even assisting with car problems or accommodating late check-ins. Guests appreciate the warm welcome, sometimes including complimentary drinks or sweets upon arrival. However, a significant number of reviews describe staff as unfriendly, arrogant, and unprofessional. There are serious complaints about staff entering rooms without permission, failing to provide basic amenities, and issues with billing, including alleged overcharging and refusal to provide receipts. Some guests also reported encountering staff who appeared to be under the influence or were otherwise unprofessional.

Additional Information
Guests should be aware that the property may have a pet-friendly policy, though some reviews indicate issues with managing hotel dogs, including them roaming freely, barking, and even biting, which caused discomfort for some guests. There were also reports of dogs being kept in the restaurant area, which some found unhygienic. The property's overall condition is a point of contention, with some guests feeling it is run down and does not match the images presented online, suggesting a need for renovation in certain areas. There were also isolated reports of booking issues, including alleged double bookings and refusal to provide refunds, leading to guests being left without accommodation. Some guests also noted a general lack of attention to detail in maintenance.