Hotel Avenida

Perched on a hill, this hotel offers stunning views of the city and bay, making it a memorable choice for guests. Its signature feature is its exceptional dog-friendly policy, welcoming pet owners with thoughtful amenities and dedicated spaces. The hotel is particularly well-suited for car travelers due to its convenient free parking, a significant advantage in the city. Couples and families seeking a tranquil retreat will appreciate the quiet atmosphere and comfortable accommodations. Guests consistently highlight the hotel's cleanliness and the friendly staff who contribute to a pleasant stay. To make the most of your visit, consider utilizing the reliable bus service for easy access to the city center, or enjoy the scenic walk along the promenade to the beach.

Facilities & Amenities
The hotel provides excellent facilities that enhance the guest experience, most notably its free parking, which is a major draw for many visitors, though some note it can be full during peak times. Guests appreciate the convenience of a swimming pool with impressive views, described as a beautiful and clean area perfect for relaxation, and a gym that, while basic, is sufficient for a workout. The availability of EV car chargers on-site is a modern convenience. While there isn't a full-service bar or restaurant beyond breakfast, guests can find vending machines for snacks and drinks. The lobby area is also noted as a comfortable space where guests can work or relax, and free Wi-Fi is available throughout the property.

Cleanliness & Room Comfort
Guests consistently praise the hotel's high standards of cleanliness throughout the rooms and common areas. The rooms are generally described as spacious, modern, and well-decorated, often featuring large windows that provide ample natural light and beautiful views. Comfortable beds and quality linens are frequently highlighted, ensuring a restful night's sleep. The bathrooms are noted for being clean, functional, and often spacious, with good water pressure. While most guests find the rooms quiet, some mention occasional noise from the hallway. A few guests noted the absence of a kettle or coffee maker in the room, which would be a welcome addition, though a mini-fridge is typically provided.

Dining & Food Quality
The breakfast service receives mixed but generally positive feedback. Many guests describe it as varied, complete, and good value, with a selection of fresh fruits, pastries, and hot items, and appreciate the option to dine on the patio tables with city views. However, some guests found the breakfast quality to be average or basic, particularly regarding the hot food options like scrambled eggs, and noted that items might not be replenished quickly enough during busy periods. There is no full-service restaurant or bar for lunch or dinner, which some guests found to be a drawback, though a limited snack service is available from reception during specific evening hours.

Location & Accessibility
The hotel's location is a key aspect of guest feedback. Situated on a hill, it offers elevated views over the city and is praised for its quiet and peaceful setting away from the city bustle. It is conveniently located a short 10-15 minute walk downhill to the beach, specifically Ondarreta beach, and the promenade. While the walk to the city center or Old Town is longer, around 30-40 minutes, it is described as a pleasant and scenic stroll along the seafront. For those preferring not to walk, a bus stop is conveniently located nearby, with bus number 16 providing easy access to the city center. The availability of free parking on-site is a significant advantage, especially given the city's parking challenges.

Staff & Service
The staff at the hotel consistently receive high praise for their exceptional friendliness, helpfulness, and attentiveness. Guests frequently commend the reception staff for their warm welcome, efficiency during check-in, and willingness to provide useful information and recommendations for exploring the city. The service is described as professional and accommodating, with staff going out of their way to assist guests, including those traveling with pets. The overall impression is that the team is dedicated to ensuring a comfortable and enjoyable stay, contributing significantly to the positive guest experience. Their ability to communicate in multiple languages is also appreciated by international visitors.

Additional Information
A standout feature of the hotel is its highly pet-friendly policy, which is consistently praised by guests traveling with their dogs. The hotel goes above and beyond by providing thoughtful amenities such as a dog bed, food and water bowls, and even treats in the room upon arrival. There is also a dedicated green area on the property where dogs can be exercised off-leash, though some guests noted challenges with access due to stairs. Some guests mentioned that the elevator appears old and could benefit from an upgrade. The hotel's quiet location and the availability of free parking are frequently highlighted as significant benefits for guests.