Ayenda Victoria Comfort

This hotel is highly regarded for its exceptional value for money and central location, making it a practical choice for guests. Its signature feature is its consistent cleanliness, which many guests highlight as a key positive aspect of their stay. The hotel is particularly well-suited for budget-conscious travelers and sightseers who prioritize accessibility to city attractions and a comfortable, clean base. Families also find the accommodations suitable for their needs. Guests frequently commend the staff attentiveness and the overall room comfort. To ensure a smooth experience, it is advisable for guests to confirm their reservation details directly with the hotel prior to arrival, and to be mindful that while the central area is convenient, its atmosphere can change at night.

Facilities & Amenities
The hotel offers a 24-hour reception for guest convenience, and some rooms are equipped with air conditioning, though its effectiveness and noise levels receive mixed feedback, with some units described as old or noisy. While a communal kitchen is available, guests note issues with Wi-Fi connectivity, reporting it as intermittent or unavailable in rooms. Feedback on showers is varied, with some guests mentioning cold water or a lack of a proper shower head. Additionally, some rooms lack sufficient electrical outlets for modern devices, and the absence of a desk lamp or trash can is occasionally noted. The room size is frequently described as small, which some guests find to be a drawback.

Cleanliness & Room Comfort
Guests generally praise the hotel's cleanliness, particularly highlighting the tidiness of the rooms and linens. However, feedback on bathroom cleanliness is mixed, with some reviews mentioning issues such as mold on toilet seats or dirty shower tiles. While many find the beds comfortable, a notable number of guests describe the mattresses as hard. Noise levels are a recurring concern, with reports of loud air conditioning units, constant external noise, and significant disturbances from other guests or children in the hallways, impacting sleep quality. Specific room issues include humidity stains, a persistent drain odor, pigeons on the roof, and even instances of dirty linens or a broken toilet seat upon arrival.

Dining & Food Quality
The hotel offers breakfast, which is generally described as tasty and good value. However, there is mixed feedback regarding its availability and inclusion. Some guests appreciate the food quality and flavor of the breakfast served. Conversely, some reviews indicate that breakfast is only served after 7 AM, which may not suit early risers. A significant point of contention is that some guests were charged for breakfast despite their booking indicating it was included, leading to concerns about misleading information regarding breakfast inclusion.

Location & Accessibility
The hotel boasts a highly central location, placing guests within easy walking distance of numerous shopping areas, parks, the cathedral, and various commercial centers. This proximity to key city attractions and restaurants is a major advantage for sightseers and those looking to explore the city on foot. While the central setting offers excellent public transportation access, some guests express concerns about the nighttime atmosphere of the immediate street, describing it as solitary or less safe. Parking is available nearby, and the hotel can assist in arranging it, though some guests report issues with the suggested parking facilities, including long wait times and inconvenient operating hours.

Staff & Service
The hotel staff consistently receives high praise for their friendly staff and attentive service, with many guests highlighting their helpfulness and willingness to assist, especially in unexpected situations like medical procedures. The check-in process is generally smooth, and staff are often commended for being responsive to requests. However, there are isolated reports of staff being less welcoming or serious, and some guests experienced issues with payment methods, such as the lack of a card reader. A significant concern for some guests was the hotel's handling of room assignment and reservations, with reports of rooms not being ready on time or not matching the booking, and in some cases, staff conflict regarding guest preparations.

Additional Information
A prominent theme in guest feedback revolves around reservation discrepancies and cancellation policies. Numerous guests reported issues with their bookings not being honored upon arrival, leading to unexpected cancellations or being relocated to different accommodations, sometimes with significant inconvenience or delays in refunds. There are also recurring complaints about misleading information in the booking details, specifically regarding breakfast inclusion, the provision of toiletries, and the accuracy of room photos which some guests found did not match the actual room. Guests advise confirming all details directly with the hotel to avoid such issues, as communication through booking platforms was sometimes reported as ineffective.