Hotel AZUL BEACH Resorts

This resort offers a truly immersive experience, blending a luxurious stay with the natural beauty of its jungle setting and abundant wildlife. Guests consistently highlight the exceptional food quality and variety across its many restaurants, alongside the genuinely friendly and attentive staff who go above and beyond. The spacious and well-appointed rooms also contribute significantly to a comfortable stay. This destination is particularly well-suited for families seeking diverse activities and amenities, couples looking for a romantic escape, and wedding parties due to its beautiful backdrops and accommodating services. To enhance your visit, consider utilizing the convenient shuttle service to navigate the expansive property and be prepared for a lively atmosphere, especially around the main pools.

Facilities & Amenities
The resort boasts an impressive array of pools, including an infinity pool, dedicated kids-friendly pools, and an adults-only pool, ensuring options for all preferences and making it easy to find a spot to relax. Guests appreciate the convenience of multiple swim-up bars and the overall beauty of the beach area, which is regularly cleaned. For those seeking wellness, the spa facilities are highly praised, offering a range of treatments. Active guests can take advantage of the well-equipped gym and diverse fitness classes, including yoga and Pilates, often led by external instructors. The resort also caters to younger guests with dedicated kids clubs and teen clubs, providing engaging activities. Additionally, sports enthusiasts can enjoy basketball, tennis, volleyball, and pickleball courts.

Cleanliness & Room Comfort
Guests consistently commend the resort's high standards of cleanliness, noting that both the rooms and common areas are meticulously maintained and spotless. The accommodations are generally described as spacious and well-appointed, with many guests enjoying the luxury of a personal rooftop or multiple balconies. While the beds are largely found to be comfortable, some reviews mention minor wear and tear in older rooms, suggesting a need for updates in certain areas. Issues with hot water availability and shower pressure have been reported in some rooms, alongside occasional leaks from shower stalls. Noise from adjacent rooms or from above can sometimes be an issue due to thin walls, impacting the overall tranquility for some guests.

Dining & Food Quality
The resort receives overwhelming praise for its food quality and extensive dining variety, with many guests calling it the best they've experienced at an all-inclusive. Options range from a comprehensive breakfast buffet to specialized restaurants offering Thai, sushi, French, Mediterranean, Mexican, and Italian cuisine. The Italian restaurant is frequently highlighted as a favorite, though it is often the only one requiring reservations, which can be challenging to secure. Many guests appreciate the convenience of 24-hour room service and the quality of afternoon food options available near the beach. While portions at some à la carte restaurants are noted as small, guests are encouraged to order multiple dishes. Despite the generally high praise, some guests have experienced watered-down drinks or found the buffet less appealing than the specialty restaurants.

Location & Accessibility
The resort's setting is a significant draw, with guests consistently enchanted by its beautiful jungle environment and the presence of abundant wildlife, including monkeys and coatis, which adds a unique charm to the stay. While the beach is generally well-maintained and beautiful, some guests note that it can be rocky in certain areas, affecting swimming access. The resort is quite expansive, requiring guests to utilize the frequent golf cart shuttles to navigate between areas, which are generally efficient. However, its location is about an hour's drive from the Cancun Airport, and reaching La Quinta Avenida in town requires a taxi, as no direct shuttles are provided, making off-site excursions less convenient for some.

Staff & Service
The staff at the resort are overwhelmingly praised for their friendliness, attentiveness, and impeccable service. Guests frequently highlight the exceptional support provided by concierges and ambassadors, who assist with everything from check-in to restaurant bookings and special requests, often going above and beyond expectations. The check-in process is generally smooth and welcoming. Wait staff, bartenders, and the entertainment team also receive high commendation for their positive attitudes and dedication to guest satisfaction. While the majority of feedback is positive, some guests have noted instances of inconsistent service, particularly concerning the perceived understaffing during peak times or issues with communication regarding "premium" service packages, leading to some frustration with reservation availability and special perks.

Additional Information
The resort operates on an all-inclusive model, which guests generally find comprehensive, covering most amenities and dining experiences. However, a notable aspect is the distinction between owners and general guests, with some reviews indicating that membership levels can influence access to certain restaurant reservations and services. The resort is a popular choice for destination weddings, with many guests praising the seamless planning and execution of such events. While the property is very family-friendly, offering numerous activities and clubs for children, there are also adults-only sections for those seeking a quieter experience. Guests should be aware that certain amenities, such as Bali beds, incur an additional daily charge, and their availability can be inconsistent.