Hotel Bangalôs da Serra

This hotel offers a serene escape, distinguished by its expansive natural surroundings and charming mini-farm, making it a memorable destination for guests. It is particularly well-suited for families seeking a tranquil environment with ample activities for children, as well as couples desiring a peaceful retreat amidst nature. Guests consistently highlight the hotel's cozy atmosphere, the attentive staff, and the exceptional breakfast experience. The property's commitment to providing a relaxing and engaging setting, especially with its animal interactions, stands out. To make the most of your stay, guests recommend exploring the extensive outdoor areas and engaging with the friendly farm animals, which provides a unique and heartwarming experience for all ages.

Facilities & Amenities
The hotel boasts a wide array of facilities designed for relaxation and family fun. Guests frequently praise the large green spaces, including beautiful gardens and a tranquil lake, perfect for strolls or quiet reflection. For recreation, there is a swimming pool, a football field, a well-equipped game room, and a playground for younger guests. An outdoor fireplace often hosts evening activities like marshmallow roasting, adding to the cozy ambiance. Some guests appreciate the dedicated Zen area for meditation. While the Wi-Fi signal can be inconsistent in some bungalows, the overall infrastructure provides a comfortable and engaging environment, though some wish the pool were heated for year-round enjoyment.

Cleanliness & Room Comfort
Guests generally find the rooms and bungalows to be exceptionally clean, well-maintained, and pleasantly fragrant. The comfortable beds and quality linens are frequently praised, ensuring a restful night's sleep. Many accommodations offer good heating, which is appreciated in cooler weather, and some even feature heated bathroom floors. While most rooms are described as quiet and conducive to relaxation, some guests have noted that the televisions can be small with limited channels, and a few mentioned minor issues with bathroom amenities or the condition of older bathrooms, including some instances of mold or cracked tiles. Overall, the emphasis on cleanliness and comfort contributes positively to the guest experience.

Dining & Food Quality
The breakfast at this hotel receives overwhelming praise, consistently described as wonderful, excellent, and sensational. Guests highlight its variety, featuring an abundance of fresh, homemade items such as local cheeses, breads, cakes, and fruits. The presentation is often noted as beautiful, and the quality of the ingredients is consistently high. While breakfast is a major highlight, feedback on other meals is more mixed. Some guests found the bistro offerings to be good but limited in choice, and a few experienced issues with food quality or service during lunch or dinner, including items running out or being of poor standard.

Location & Accessibility
The hotel's location is a significant advantage for many guests, offering a perfect balance of accessibility and tranquility. It is conveniently situated close to the center of Gramado, typically just a 5 to 10-minute drive away, making it easy to explore the city's attractions. However, its slightly secluded position ensures a peaceful and quiet atmosphere, away from the urban bustle. Guests appreciate the ease of access to the property. Parking is available, with some guests noting that vehicles can be parked close to the bungalows, though a few mentioned that parking areas might be exposed to the elements or occasionally difficult to maneuver.

Staff & Service
The staff at this hotel consistently receives high praise for their exceptional friendliness, politeness, and attentiveness. Guests frequently commend their cordiality and willingness to go above and beyond to ensure a pleasant stay. The check-in process is generally smooth, and staff are noted for being accommodating to requests. Many reviews highlight the excellent housekeeping and the overall dedication of the team. While isolated instances of less-than-ideal service or perceived lack of training were mentioned by a few, the overwhelming sentiment is that the staff's caring and helpful demeanor significantly enhances the guest experience.

Additional Information
The hotel is widely recognized for its pet-friendly policy, with many guests appreciating the welcoming environment for their furry companions, often including special amenities like food bowls and mats. However, there has been some contention regarding the hotel's approach to community animals on the property, which has led to mixed feedback from guests concerned about animal welfare. The hotel also emphasizes sustainability, incorporating practices such as solar energy and waste separation. Guests celebrating special occasions like birthdays or honeymoons often receive thoughtful surprises. Some guests noted that a service fee or tourism tax might be applied at checkout, which was not always clearly communicated upfront.