Barcelo Ourense

This hotel offers a superb urban experience, distinguished by its central location that places guests within easy walking distance of the city's main attractions and pedestrian areas. Its modern, renovated interiors and spacious rooms are consistently highlighted, making it an excellent choice for sightseers eager to explore the city on foot, as well as business travelers seeking comfortable and well-appointed accommodations. Couples appreciate the contemporary design and amenities like the in-room jacuzzis, while families benefit from the ample room space. To enhance your stay, guests recommend requesting a higher floor for better views and being mindful of the hotel's parking situation, which can be challenging.

Facilities & Amenities
Guests generally find the hotel's facilities to be comprehensive and well-maintained. Many rooms feature a jacuzzi, though some guests noted it can take a long time to fill. The hotel provides complimentary bottled water in the mini-bar upon arrival, along with a kettle and a selection of teas and coffee. While a fitness center is available, some guests wished for additional equipment like yoga mats. The presence of ice machines and vending machines adds to guest convenience. However, some minor issues were reported, such as non-functional in-room phones or a lack of certain amenities like a hairdryer, which were typically resolved quickly by staff.

Cleanliness & Room Comfort
The hotel receives high praise for its cleanliness and the overall comfort of its rooms. Guests frequently describe the rooms as spacious, modern, and well-appointed, with comfortable beds and multiple pillows ensuring a restful sleep. Many appreciate the large TVs and the provision of toiletries. However, the integrated bathroom design with glass partitions, while modern, was a point of concern for some guests regarding privacy. Recurring issues include poor shower drainage leading to wet floors, non-functional air conditioning in some rooms causing them to be too warm, and noise from the street or adjacent rooms, particularly on lower floors, impacting sleep quality. Some also noted a lack of sufficient storage or hanging space.

Dining & Food Quality
The breakfast buffet is consistently rated as very good, offering a wide variety of options. Guests particularly commend the natural orange juice and the quality of the food. While most found the breakfast satisfying, some mentioned that the coffee and certain items like pastries, eggs, or bacon could be improved. The hotel also offers room service, which guests found convenient and serving good quality food, though some noted a lack of in-room menus, requiring them to photograph the menu in the elevator. Overall, the dining experience is seen as a positive aspect of the stay.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for exploring the city. It is within easy walking distance of the old town, shopping streets, San Lázaro Park, the cathedral, and other key attractions. Its proximity to the bus station and easy access to public transport are also appreciated. While the location is ideal for pedestrians, parking is a significant recurring theme. The hotel offers its own parking, but it is frequently described as tight, difficult to maneuver, and often full, leading guests to use the nearby public parking, which can also be expensive.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, professionalism, and attentiveness. Guests frequently highlight their helpfulness and willingness to resolve issues promptly, such as providing a hairdryer or changing rooms due to air conditioning problems. The check-in process is generally described as quick and efficient. Many reviews commend the staff for their warm welcome and dedication to ensuring a pleasant stay, contributing significantly to the positive guest experience. Their proactive approach and polite demeanor are frequently mentioned as standout qualities.

Additional Information
While the hotel has undergone significant renovations, giving it a modern and stylish appearance, some guests noted minor maintenance issues like peeling paint or non-working lights, suggesting areas for ongoing upkeep. The hotel is part of a well-known chain, and loyal members appreciate the rewards program benefits. Guests should be aware that while the hotel offers parking, its limited space and challenging access can be a point of frustration. The hotel's overall ambiance is often described as welcoming, with unique touches like festive decorations during holidays.