Hotel Basilica

The Hotel Basilica stands out as a true gem in Palma, renowned for its stunning rooftop terrace featuring a plunge pool and panoramic views of the city, including the iconic Basilica and Cathedral. This feature provides a serene escape and is a consistent highlight for guests. The hotel is overwhelmingly praised for its immaculate cleanliness, the exceptional friendliness and attentiveness of its staff, and its delicious and varied breakfast offerings. Its prime location in the heart of Palma's Old Town makes it an ideal choice for couples seeking a romantic and peaceful retreat, sightseers eager to explore the city's historic landmarks on foot, and business travelers valuing comfort and convenience. To enhance your stay, guests often recommend requesting a room with a terrace for additional comfort, and taking advantage of the staff's excellent local restaurant recommendations to discover Palma's culinary delights.

Facilities & Amenities
Guests consistently praise the hotel's well-appointed facilities and amenities, which significantly enhance their stay. The standout feature is the rooftop terrace, offering a plunge pool perfect for cooling down and enjoying breathtaking city views. An honesty bar is available on the rooftop, allowing guests to conveniently enjoy refreshments. Within the rooms, guests appreciate the complimentary mini-bar, which is generously stocked with water, soft drinks, beers, and even cava or wine upon arrival, though some note it is not always refilled daily. Each room is equipped with a coffee machine, and a kettle can be provided upon request for tea lovers. The hotel also offers free Wi-Fi throughout, ensuring guests remain connected. Thoughtful touches like a comprehensive pillow menu and high-quality Molton Brown toiletries further contribute to a luxurious experience. While some guests found the closet space or storage slightly limited, the overall range of amenities is highly regarded.

Cleanliness & Room Comfort
The hotel receives widespread acclaim for its immaculate cleanliness and the overall comfort of its rooms. Guests consistently describe the accommodations as spotlessly clean, beautifully decorated, and designed with a tasteful aesthetic. The beds are frequently highlighted for their comfort, complemented by high-quality linens and a convenient pillow menu that allows guests to customize their sleep experience. The bathrooms are noted for being spacious and featuring large showers with excellent water pressure. Many rooms offer a quiet ambiance, with some guests specifically mentioning soundproofed roofs contributing to a peaceful night's sleep. While most feedback is positive, some guests found their rooms to be on the smaller side or noted a lack of sufficient storage space for clothing. A few isolated comments mentioned thin walls leading to noise from footsteps, or a need for blackout curtains to block morning light, but these are not widespread concerns.

Dining & Food Quality
The hotel's breakfast consistently receives high praise for its deliciousness and high quality. Guests frequently describe it as superb, with a wide variety of options to choose from. The buffet includes hot food items, freshly made-to-order eggs (such as omelettes and pancakes), an assortment of fresh fruit, yogurt, and a selection of pastries and local products. The coffee is particularly noted for its excellent quality. The breakfast room itself is admired for its beautiful ambiance, with some guests likening it to dining in a basilica, and there is an option to dine on a pleasant outdoor terrace. While the breakfast is highly rated, it is often an additional cost, typically ranging from €18 to €20 per person, leading some guests to explore local cafes instead. A few minor points mentioned include occasional issues with scrambled eggs being cold or dried out, and a desire for more diverse meat options beyond pork.

Location & Accessibility
The hotel's location is consistently lauded as prime, perfect, and unbeatable, situated in the very heart of Palma's Old Town. Guests appreciate its quiet neighborhood setting, providing a peaceful retreat while remaining exceptionally close to all major attractions. The hotel is within easy walking distance of the Cathedral, Plaza Mayor, numerous shopping streets, vibrant restaurants, and charming art galleries. Many guests note that the Cathedral is just a five to ten-minute walk away, and the beach or seafront promenade can be reached within ten to fifteen minutes on foot, offering a perfect blend of city and coastal access. For those arriving by car, a convenient parking facility is available just a four-minute walk away, with options for multi-day bookings. Taxis to and from the airport typically take around ten minutes. While the Old Town's narrow streets can be challenging for driving, the hotel's central position makes exploring Palma on foot effortless and enjoyable.

Staff & Service
The staff and service at the hotel receive overwhelming acclaim, frequently described as the highlight of guests' stays. Reviewers consistently use terms like friendly, helpful, attentive, welcoming, professional, and accommodating, emphasizing that the team genuinely goes above and beyond to ensure a memorable experience. Many guests specifically commend individual staff members for their exceptional warmth and efficiency. The check-in process is noted for being quick and is often accompanied by a complimentary welcome drink of cava or champagne. Guests appreciate that staff members often remember their names and room numbers, adding a personal touch. The team provides excellent restaurant recommendations and assists with practical needs like arranging taxis or car hire. Housekeeping is praised for its cleanliness and daily service. Thoughtful gestures, such as providing complimentary wine, birthday treats, or beach essentials like towels and umbrellas, further underscore the hotel's commitment to outstanding service.

Additional Information
This boutique hotel, housed within a beautifully renovated 17th-century palace, is consistently described as a true gem in Palma. Its design seamlessly blends historic charm with modern elegance, creating a tasteful aesthetic throughout. Guests frequently comment on the pleasant aroma that permeates the hotel, contributing to its inviting ambiance. For peace of mind, the hotel maintains excellent security, with a locked entrance and surveillance cameras in common areas. A unique feature is the honesty bar located on the rooftop terrace, allowing guests to serve themselves, and the convenience of QR code ordering for food and drinks to be delivered directly to the rooftop. The hotel also offers a thoughtful pillow menu to enhance guest comfort and provides complimentary mini-bar items upon arrival. While some guests perceive the hotel as being on the pricier side, many feel the exceptional service and unique features offer good value for a luxurious and intimate stay.