Baymont by Wyndham Asheville/Biltmore Village

The hotel is consistently praised for its exceptional cleanliness and the friendly staff who contribute significantly to a positive guest experience. Its signature feature is its prime location, offering direct access to the Biltmore Estate and surrounding attractions, making it an ideal choice for sightseers and families looking to explore the area. Guests also frequently highlight the excellent complimentary breakfast as a standout amenity. For travelers seeking great value and a reliable stay, this hotel proves to be a strong contender. To enhance your visit, consider requesting a room on a higher floor or away from the main road to minimize potential noise, and be sure to take advantage of the highly-rated breakfast offerings.

Facilities & Amenities
The hotel offers a popular indoor pool and hot tub, providing a relaxing option for guests, though some note the pool water can be cool and the hot tub hours could be extended. A basic fitness center is available for those wishing to exercise. The elevator is frequently mentioned, with some guests finding it slow or crowded, especially during busy periods. Many rooms feature a jetted tub, which is a welcome amenity for relaxation, although a few guests found these fixtures to be dated or slow to fill. Guests appreciate the availability of coffee in the lobby, providing a convenient option throughout the day.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its outstanding cleanliness, noting spotless rooms and fresh-smelling common areas upon arrival. The comfortable beds are a recurring highlight, contributing to a restful night's sleep for most, though a few guests found the mattresses either too firm or too soft. While well-maintained, some guests observed that the room decor and bathroom fixtures appear dated, suggesting a need for updates. The bathroom layout can be unconventional, with the sink sometimes located outside the main area, and some toilets are noted as being unusually low. Noise levels are mixed; while many rooms are quiet, some guests experienced street noise from the busy road or noise from other guests in hallways. The air conditioning is effective but can be loud. Guests appreciate the provision of Dove bath products and ample towels, though some towels were described as threadbare. Most rooms also include a convenient fridge and microwave.

Dining & Food Quality
The complimentary breakfast is a significant highlight, consistently receiving high praise for its variety and quality. Guests enjoy a wide selection of hot items, including eggs, bacon, sausage, biscuits and gravy, and popular waffle and pancake makers. While most find the food excellent, some guests have mixed opinions on the eggs, occasionally describing them as powdered, salty, or undercooked. The breakfast area is frequently noted as being small and can become crowded during peak times, making navigation challenging. A dedicated breakfast attendant is almost universally praised for keeping items stocked, maintaining cleanliness, and providing friendly, efficient service, greatly enhancing the dining experience. Coffee is generally well-regarded and readily available.

Location & Accessibility
The hotel boasts an excellent central location, particularly for guests visiting the Biltmore Estate, which is just a short drive away. It offers convenient access to downtown Asheville and major interstates, making it a strategic base for exploring the area. Many guests appreciate the walkability to nearby Biltmore Village, which offers shops and dining options, including a Texas Roadhouse and Starbucks right next door. Parking is generally plentiful and free, though some guests found the lot small or challenging to exit onto the busy main road during peak hours. While the location is convenient, some guests noted traffic noise from the adjacent busy road, particularly in rooms facing the street. The hotel's proximity to medical facilities is also a benefit for some travelers.

Staff & Service
The hotel staff consistently receives overwhelming praise for their friendliness, helpfulness, and courteous demeanor, contributing significantly to a positive guest experience. Most guests report a smooth check-in and check-out process, though some experienced less welcoming or unhelpful interactions with certain front desk personnel. Housekeeping is frequently commended for maintaining exceptionally clean rooms and being attentive to guest needs. The staff is noted for being accommodating with specific requests, such as providing accessibility aids. Many guests highlight the staff's professionalism and resilience, particularly during challenging circumstances like severe weather events, where they went above and beyond to ensure guest comfort. The overall attentive service creates a welcoming atmosphere, making guests feel valued throughout their stay.

Additional Information
Guests should be aware that the hotel may require a cash deposit from locals or for those traveling with support animals, a policy that has caused some frustration for a few. The hotel is recognized as a reliable and consistent property within its brand affiliation, with many guests appreciating the rewards program benefits and overall value. During extraordinary circumstances, such as severe weather events, the staff demonstrated remarkable resilience and dedication, ensuring guest comfort even without full power or water, which was highly praised. While generally quiet, occasional concerns were raised about noise from other guests in common areas or the parking lot, and some minor inconveniences like a slow elevator or the absence of drinking glasses in rooms were noted by a few visitors.